Novo Kuala Lumpur by Cobnb, Jalan Ampang vs Similar Hotels

Rooms reported as clean and comfortable, with some positive mentions.

Rooms often described as spacious and well-equipped (kitchenette, AC, safe), but there are recurring reports of dated furniture, torn chairs, leaking toilets and variability in room size.

Room issues including size and amenities were frequently mentioned.

Spacious and comfortable rooms, but some complaints about smells.

Generally perceived as clean; issues mentioned with cockroaches affect rating.

Mixed reports: many guests praised clean rooms, but several noted serious issues (blood stains on comforters, insects, moss in toilets, missed housekeeping for days).

Cleaning issues were mentioned in reviews.

Mixed reviews about cleanliness, with mentions of unpleasant odors and cleanliness issues.

Location is somewhat distant from the city center but manageable with taxis.

Generally convenient and central with easy access to supermarket and attractions; some guests noted road noise and that it is a bit far from the city centre for some.

Proximity to city and interesting locations is a highlight.

Reviewers consistently highlighted the great location, close to attractions.

Staff praised for friendliness and quick response; major positive sentiment.

Consistently positive: staff described as polite, courteous and helpful; staff accommodated requests, offered compensation (e.g., parking) and provided luggage storage.

Staff were friendly and accommodating overall.

Some reviews mention friendly staff, but issues with communication were noted.

Lack of breakfast options mentioned; affects perceived value.

Mixed to negative for breakfast: some guests enjoyed the buffet, but many reported limited variety, repetitive menus and issues when large tour groups were present.

Breakfast options and quality receive mixed reviews.

Not explicitly mentioned, but standard quality for this hotel tier.

Positive mentions for pool, gym, and overall facilities; some unmet expectations.

Strong amenity set mentioned: large pool, good internet, parking, in-room kitchen facilities, drinking water filter and other conveniences reported positively.

Facilities such as swimming pool and breakfast were appreciated.

Several amenities missing and complaints about maintenance, but some positive mentions.

Good pricing mentioned, relative to provided quality.

Several guests called the hotel good value and reasonably priced for room size; a minority felt it did not meet expected 4-star standards.

Good value noted for the price considering location.

Generally considered good value for the price, despite some concerns.