The Broughton Hotel by Greene King Inns vs Similar Hotels

Rooms described as dated; some issues noted but had comfort.

Rooms vary; some were nice but issues with heating and outdated mattresses reported.

Rooms described as clean, comfortable and equipped with fridge/microwave; some mentions of small rooms and a dated bathroom temper the rating.

Rooms were described as simple and clean, with a few guests noting minor issues like small bed size and limited storage.

Some reviews mentioned mould and cleanliness issues.

Mixed reviews regarding cleanliness; some rooms reported as dirty.

Mostly praised as very clean in multiple reviews, though one guest reported repeated plumbing/muck in the toilet which lowers the score slightly.

Guests generally appreciated the cleanliness of the rooms, although some mentioned specific issues like cigarette smoke smell in the hallway.

Convenient location mentioned frequently; close to amenities.

Often praised for its perfect location.

Frequently noted as convenient and close to walks, theatre, park and marina; a few comments about nearby pubs/noisy car park reduce the score slightly.

The hotel's location was highly praised for being central and convenient, offering quick access to shops and key landmarks.

Staff described as friendly and helpful across multiple reviews.

General sentiment indicates friendly and helpful staff.

Staff repeatedly described as helpful, friendly and attentive (even returning a forgotten item), giving a clearly positive service sentiment.

Staff were mostly welcoming and helpful, with a few guests mentioning exceptional service from the manager.

Food quality rated positively with some issues on variety.

No specific mentions; assumed standard quality for this hotel tier.

Breakfast is repeatedly praised as very good/excellent; the nearby carvery is convenient though one guest reported a poor roast (noted as separate business).

Guests generally found the food and beverage services satisfactory, with compliments on breakfast and restaurant offerings.

Overall good facilities mentioned, some minor issues.

Amenities generally seen as good, with some room for improvement.

Good practical extras (fridge, microwave, parking, fan) but notable negatives: no in-house restaurant and lack of air conditioning for some guests.

Some guests felt that the hotel lacked certain amenities like a table, chair, or operational air conditioning, impacting their overall comfort.

Consistently noted as good value for the cost.

Good value highlighted, particularly for families.

Multiple reviewers explicitly call it good value or reasonably priced; cheap drinks and general satisfaction support a strong value score.

Mixed reviews on the value for money, with some guests feeling the price was too high for the services offered.