Four Points by Sheraton Surabaya, Pakuwon Indah vs Similar Hotels

Rooms described as clean and comfortable, but some mentioned issues with smoking rooms.

Luxurious, well-appointed, quiet and spacious rooms.

Rooms are comfortable and spacious, but some may need updating.

Rooms were described as spacious and luxurious.

Most reviews highlighted cleanliness positively; however, there were mentions of limited space in rooms.

Rooms are always very clean and comfortable.

There were instances of ants and roaches found in the kitchen.

Some reviews mentioned dirty sheets and bathroom issues.

Conveniently located next to a mall, positively received by guests.

Great location directly above Pakuwon Shopping Mall.

Hotel is conveniently located next to a mall and near other attractions.

The hotel's location near Pakuwon Mall was positively highlighted.

Consistently noted as excellent across multiple reviews with praise for staff attentiveness and hospitality.

Exceptional, friendly and efficient service throughout.

Staff was described as friendly and helpful, with adequate communication.

Multiple reviews praised the helpfulness and friendliness of the staff.

Breakfast was highlighted positively with lots of variety, though one guest expected more options.

Breakfast has good variety and freshness; superb evening cocktails.

Breakfast options were noted as good.

Breakfast was praised although some issues were noted on specific days.

Standard quality amenities fit for a hotel of this rating.

Great pool area with plenty of sun beds.

Good kitchen facilities, but minor issues such as lack of washing soap.

Breakfast and gym facilities were well-received, but some mentioned room issues.

Generally received well, though some felt the breakfast options could improve.

High quality experience justifies the price.

Offers good space and facilities for families at a reasonable price.

Generally seen as a good value given its amenities.