SJ SUITES HOTEL

Limpio y muy bien ubicado en el viejo San Juan . Volvería a utilizarlo

En general todo estuvo bien.

Ubicación

Precio

Posizione dell'Hotel molto centrale, con supermercati, ristoranti, e Negozi vicini.

Camera un po' vecchiotta, non mi ha dato la sensazione di essere molto pulita.

Great location... very walkable to all points of interest... Uber was very inexpensive when I went to San Juan casino area...

Very centrally located

La ubicación muy buena en el viejo san Juan

Que no había toalla de mano y una de las niches algunos huéspedes platicaron muy fuerte por los pasillos.. para el hotel que pongan atención en las fugas de agua del inodoro, ya que san Juan tiene problemas fuertes de escasez de agua

Just a little more upgrade of the room , but again you can only get what you pay for .

The room and bathroom super clean and the bed mattress very confortable.

Localisation, café, thé dans l'entrée, ascenseur.

Hotel trés minable, peu entretenu, dont la décoration doit dater des années 70. le cafard vous envahit quand on y rentre, vielle moquette, sombre, pas de fenêtre , peu de rangement, on dirait un vieux Motel du Kensas. Un truc insupportable : la climatisation est montée à fond et impossible de la régler, dehors une chaleur de fou, à l'intérieur un frigo, qu on ne peut pas réglé. Pas trés éco responsable.

Todo

La ubicación era muy buena. La limpieza era buena también. También nos dejaron el último día dejar nuestras maletas allí y esperar en el lobby hasta que diera nuestro vuelo/

La habitación no tenía ventana y además estaba súper fría porque tiene un sistema de ventilación central que no se podía controlar. También tenía olor a humedad.

I am super mad and I don’t like it at all room was small and no a single window and service bad I really regret it I payed for all my stay for 4 days and left after 1 night even if it’s already even after I paid for all my stays the only thing is good there is the location otherwise the smell of the humidity no hot water it’s a fortunate place. I don’t know why they called it hotel

I am super mad and I don’t like it at all room was small and no a single window and service bad I really regret it I payed for all my stay for 4 days and left after 1 night even if it’s already even after I paid for all my stays the only thing is good there is the location otherwise the smell of the humidity no hot water it’s a fortunate place. I don’t know why they called it hotel

Location

No windows, ac too cold. And humidity in rooms

La relación precio calidad es buenísima. Todo limpio y ordenado, la habitación de muy buen tamaño, fácil acceso y excelente ubicación. No tiene ventanas por lo que se puede descansar muy bien. El baño es cómodo pero la regadera si es bastante pequeña, pero no fue inconveniente. Volvería definitivamente.

La regadera era un poco pequeña, pero no fue inconveniente para nuestra estadía. No entra luz natural a la habitación, ya que no hay ventanas, pero eso nos permitió descansar mejor.

no desayuno

El Cuarto tenia una puerta con pestillo que colindaba con el cuarto de al lado y el imbecil de al lado estuvo toda la noche caminando y prendiendo el televisor toda la noche, Todo el ruido que hacia se escuchaba bien clarito en mi habitacion, desde la tocedera hasta los peos, habriendo la puerta toda la noche para salir hacia afuera posiblemente a fumar como un vicioso. Oh, y no habia nadie en la noche, posiblemente probleamas de falta de personal. "Moraleja!" si tienes un cuarto dividido con una puerta clausurada, baja el costo de la habitacion o remodela para cerrar las areas por donde puede entrar los ruidos de la habitacion adjacente.

La ubicación

Mejoraría el servicio de cafetería

Ya considero al hotel mi hogar en el VSJ . Siempre atentos !! Siempre limpio !! En el mejor lugar !!

The rooms - no windows which was not advertised, mould in the rooms, doors didn’t close properly

Si

Llegué de madrugada y no había nadie quien abra tuve que dormir en otro hotel la primera noche

Great location near restaurants and cruise pier.

Room was okay

Este fue, sin duda, el peor hotel en el que me he alojado en toda mi vida. Las ventanas de las habitaciones están completamente selladas y no se pueden abrir, por lo que hay un olor permanente a humedad en todo el edificio. El ambiente era tan desagradable que terminamos resfriados durante nuestra estadía. Es difícil entender cómo pueden mantener habitaciones cerradas, sin ventilación y con ese nivel de humedad después del paso de tantos huéspedes. Además, tuvieron que cambiarnos de habitación porque no había agua. La cisterna no funcionaba correctamente y pasábamos largos períodos sin poder usar el baño ni ducharnos. Nunca nos informaron previamente que existían problemas con el suministro de agua en la zona. Un hotel no debería operar si no puede garantizar un servicio tan básico. El servicio de limpieza fue terrible. En varias ocasiones afirmaron que habíamos dejado el cartel de “No molestar”, lo cual no era cierto. Como resultado, nunca hicieron nuestra habitación, no cambiaron las toallas y no recibimos el servicio por el que habíamos pagado. La atención en recepción fue igual de mala. Cada vez que preguntábamos sobre tours, alquiler de autos o información turística, nadie sabía nada o nos daban respuestas incorrectas. Ni siquiera quisieron prestarnos un teléfono para realizar una llamada, a pesar de que éramos turistas de otro país. El hotel es extremadamente caro para el nivel de servicio que ofrece. Al momento de reservar, nos cobraron el importe completo por adelantado. Si hubiéramos cancelado el viaje, probablemente habríamos perdido todo el dinero. Para empeorar la experiencia, durante el check-out un empleado me pidió que lo acompañara a revisar la habitación antes de retirarme. No entendí por qué era necesario cuando la recepción cuenta con cámaras de seguridad. En resumen, fue una experiencia pésima. Humedad, falta de agua, mala limpieza, personal poco capacitado y una atención al cliente inexistente.

This was, without a doubt, the worst hotel I have ever stayed at. The room windows are completely sealed and cannot be opened, which creates a constant smell of mold and humidity throughout the building. The air quality was so poor that we ended up getting sick during our stay. It is hard to understand how a hotel can operate rooms with no ventilation and such a strong odor. To make matters worse, we had to change rooms because there was no water. The water system was unreliable, and there were long periods when we could not shower or even use the bathroom properly. We were never informed in advance that there were issues with the water supply. A hotel should not be operating if it cannot provide such a basic necessity. Housekeeping was terrible. On several occasions, staff claimed that we had left the “Do Not Disturb” sign on the door, which was simply not true. As a result, our room was never cleaned, our towels were not replaced, and we did not receive the service we paid for. The front desk staff were equally unhelpful. Whenever we asked about tours, car rentals, or local information, nobody seemed to know anything, and we often received incorrect information. They would not even allow us to use a phone to make a call, despite the fact that we were international travelers. The hotel is extremely overpriced for what it offers. When I made the reservation, they charged the entire stay upfront. If I had been unable to travel, I likely would have lost all of that money. To make the experience even more uncomfortable, during check-out an employee asked me to accompany him to inspect the room before I left. I found this unnecessary, especially considering that the reception area is monitored by security cameras. Overall, this was an awful experience. Moldy smells, lack of water, poor housekeeping, unhelpful staff, and terrible customer service. I would strongly advise travelers to avoid this hotel.

Great

Location was good

No windows so felt really uncomfortable

Realizaron el aseo todos los días, colocaron productos de limpieza nuevos, siempre había en el café y agua gratis en la lobby, el checking y check out fue muy fácil, el hotel está muy muy bien ubicado en todo el viejo San Juan, las instalaciones del hotel son viejas pero en general están bien adaptadas

The location was central San Juan Viejo, perfect to reach anything at night walking distance

The hotel was bad… smell of mold, air conditioning couldn’t be controlled by the guests. First day we were given one hand towel in two, as big as a handkerchief. Then in one week they changed it once with a dirty towel with hair. Housekeeping gave us a small shower gel and shampoo 2 times in one week. In the end we decided to go to Walgreens and bought two towels and shampoo/body wash. They always remembered to leave an envelope asking for tips. Very undeserved. If it wasn’t for the location, it would be a one star only.

De locatie was top midden in het oude centrum met veel bezienswaardigheden, leuke restaurantjes en vooral dichtbij de cruise terminal. Comfortabel bed. Vriendelijk en behulpzame personeel. Zeer prettig dat receptie open was tijdens onze middernacht check in. Boeking was voor 1 nacht voor onze cruise de volgende dag. Aan te bevelen voor een kort verblijf.

Kamer iets donker zonder raam. Maar dit was bekend bij de boeking. Is historisch pand.

Very old building with carpets and the air conditioning was blasting. Way too cold. I booked in booking and I’ve updated the reservation bc my boyfriend was arriving earlier than me and they almost left him outside the hotel because they did not communicate with Booking.

Is close to bars and restaurants in the old San Juan

Location excellent for the old town. Staff helpful and friendly

Room had no window. No glass or cups in the room for water or a toothbrush. Basic furnishings. Ok for 1 night, would not want to spend any more nights there.

It was veryyy cold at night because of the AC.

Location

The smell of the room and hotel

Ubicacion y limpieza

No se puede controlar el aire acondicionado de las habitaciones y literal pasas congelado.

Ubicación

Great location! Very clean.

Wish the beds were more comfortable.

Location

No ice machine. No windows. Poor insulation between rooms. No complimentary coffee. No miicrowave

Comfortable, small and basic, it was what I was expecting. The staff were very friendly and accommodating. We asked for a fan and they promptly brought one to us.

The rooms had a very strong perfume/cleaner smell.

Ubicación, check in out fácil

Un poco antiguo

La cercanía de todo el centro

Falto agua caliente en la habitacion

Booked the flight and stay and landed the same day ! It was amazing location for my 80 year old grandmother that was discovering San Juan . Elevator , ac , tv , it was just what we needed , nothing fancy in the most perfect location . They even stored our bags safely after check in !

It was a bit old /outdated but , still did the job done . Does not serve breakfast but there’s plenty in the area to walk to

Excelente ubicación en calle principal rodeada de negocios restaurantes y bares . Muy cerca del puerto de cruceros . Servían café solo pero puedes comprar galletas. Limpio cama cómoda . Habitación espaciosa. Confortable para estadía corta .

Al no tener ventanas está el aire acondicionado permanente sin posibilidad de regularlo y sentí frío. Cambiaria como sugerencia el acolchado está muy gastado. El resto excelente.

Excelente ubicación

Un poco costoso el precio tomando en cuenta no ofrece desayuno ni parqueo.

Precio y confort

Pixadera no incluida

Friendly desk staff, elevator, located in Old Town San Juan, clean linen, comfortable bed and pillow

No window. No in room control for air conditioning. I shivered through the night, did not sleep. There was no extra blanket in the room.

loved the location as it was right in old town so we were able to walk to shopping and historical sites. the older gentleman that checked us in was very nice and helpful with suggestions on what to see and where to eat. If your room isn't ready to check in when you arrive or its time to check out but you have things you want or need to do before catching plane or cruise they will safely store your luggage for you as long as needed. pricing was great compared to other hotels in the area. no breakfast or fancy extras like pool, gym or anything just a room. we didn't need anything else we were only there for 1 night and then got on cruise the next day.

there really wasn't anything we necessarily didn't like, however if they offered something for breakfast even if only continental that would have been nice.

Great location. Walking distance to everything in Old Town San Juan, PR

No continental breakfast

location and staff assistance

really needs updating, a new bed & add chair in the room and more 120v and ubs ports

Prime location

Security

Great location! Walking distance to El Morro.

Dated facilities, with loose shower head. Couldn’t flush toilet.

The location was great. Easy access to old town restaurants, shopping and site seeing facilities

Would have been better with breakfast

24hr receptionist in the lobby. Staff were accommodating and friendly. Location was convenient to catch buses and for sightseeing. Free coffee in the lobby as well as a microwave.

You couldn’t tell if your door was locked or not while inside the room, which made me feel insecure.

Is cool location downtown with unique buildings all around cobblestone street

Excelente ubicación cerca de todo lo interesante del viejo San Juan a distancia caminable Personal amable

Lo único que la habitación era interior así que no entraba nada de luz de natural

A very good location to Old San Juan.

Location! Awesome spot in Old San Juan!

The carpets. Everything was a little older.

Ubicacion

El aire acondicionado demasiado fuerte y no hay forma como regularlo desde la habitación.

Location

It was dirty, rusty and hot

Location

Furniture is old and beat up. No windows in boxy rooms. Floor was disgustingly dirty. Property itself had broken windows, antiquated front desk, elevator, common area. No coffee pots in rooms. No temp control!! A/C was centrally controlled and it was hot!! Worst hotel I’ve ever stayed in.

Great location and close to the cruise pier

The air con was centrally controlled and I literally froze. I wore 2 tracksuits to bed.

Acho que o check-in poderia ser um pouco mais cedo. Não tomamos café no hotel.

O check-in ser mais cedo. No mais estava tudo ótimo.

Worst in behavior of staffs

They not even assist to book taxi, rude behaviour.

Location

No window in room

The location was great.For the hotel itself is dirty, worn out.The carpet is sticking not what the pictures look like at all.It's worse.

the location and the staff.

Friendly service and location

I could not adjust room temperature

Serca de todo

Que no tubiera paking

Everything 👍

Location, was difficult to find it

Ubicación en el centro

La moqueta, la sensación de antiguo, habitaciones oscuras

Friendly helpful staff, great location

none

no chair in the room

Me gusta su ubicación y que el personal es amable y no molestan para nada.

El lavamanos no bajaba bien, la cama está dura y las almohadas.

Location, price

Nothing

Location

No hot water Beds uncomfortable Pillows were nonexistent

No breakfast serve at this location. It’s great location in the heart of everything

A staff member Carlos) was very rude disrespectful and dismissive he etiquette training.

Great location so we could walk to cruise ship from hotel at a reasonable price

Location, near Cafe Manolin. Supermarkets, shopping, ect Quietness, perfect for a good night sleep Cleanliness, housekeeping was on point Darkness of the rooom, which besides is my personal preference, it provides a better sleep

I wish the mattress was softer, a little too firm for me