ESTELAR Apartments at Mercu Summer KLCC vs Similar Hotels

Poorly maintained, with broken appliances and furniture.

Rooms described as beautiful with excellent views.

Rooms vary in quality; some are described as comfortable while others are dated and have issues.

Room quality deemed satisfactory, with comfort mentioned positively.

The property was in a bad state; filthy mattress and bathroom smelled bad.

Multiple mentions of cleanliness issues including dirty bathrooms and unclean floors.

Multiple reviews indicate significant issues with cleanliness, including dirty rooms and poor maintenance.

Several reviews highlight general cleanliness, but one indicates issues with maintenance.

Good location for sightseeing and nearby dining options.

Great location with easy access to attractions.

Consistently praised as excellent due to its proximity to key attractions.

Multiple reviews praised the excellent location of the hotel.

Staff were prompt, but there were issues with communication and professionalism.

Good service noted, although some staff were described as stubborn.

Most reviews highlight generally friendly staff, though there are mentions of rude staff.

Service was praised in several reviews, although one mentioned significant shortcomings.

N/A, no food and beverage services specifically mentioned.

Breakfasts praised as good and plentiful.

Reviews highlight poor breakfast quality, which negatively affected guest experiences.

Breakfast received positive mentions, but other aspects varied.

Limited amenities; poor condition of gym equipment and no nearby restaurants.

Decent amenities but with issues like pool overcrowding.

Amenities such as the pool and gym were mentioned as needing updates, impacting guest satisfaction.

Amenities were generally noted positively, though with mentions of service issues.

Not worth the price due to the state of disrepair.

Good value, though some reviewers feel not all aspects meet 5-star standards.

Given the quality issues, some guests felt it didn't provide good value for money.

Overall assessment indicates good value for the quality of service and amenities.