Carlton Court Hotel vs Similar Hotels

Small rooms, noisy conditions, and several maintenance issues reported.

Rooms generally comfortable and spacious, but some were smaller than expected.

Mixed feedback: some rooms described as spacious, with big comfortable beds and clean, while others are tired with old carpets, patched fixtures, peeling paint and dated bathrooms. Overall room quality is below very good but not uniformly poor.

Rooms were generally comfortable and well-sized, with some noting need for updates.

Several mentions of dirty rooms and cigarette butts outside.

Some cleanliness issues mentioned, such as a dirty bath and dust in the room.

Repeated negative comments about cleanliness: multiple guests reported dirty carpets, peeling paint, stained/soiled rooms and one severe incident involving dog faeces. While some rooms were described as spotlessly clean, overall sentiment is strongly negative and inconsistent.

Reviews frequently mention clean rooms and bathrooms.

Good location near the center and sea front.

Convenient location with easy access to the sea front and theatres.

Location is a clear strength: numerous mentions of proximity to the beach, seafront, tennis courts and central position. Reviewers consistently cite the excellent location and views.

Conveniently located near seafront and attractions, frequently praised.

Rude staff and poor service during critical situations, yet some positive notes on location and check-in.

Staff were described as friendly and helpful, but some mentions of service issues at breakfast.

Service is frequently praised: staff described as friendly, helpful and obliging across many reviews. Several guests specifically thanked reception for good service, justifying a strong positive score.

Staff were described as friendly, welcoming, and helpful in multiple reviews.

Not mentioned explicitly; assumed standard for this hotel tier.

Mixed reviews on breakfast quality, with issues like overcooked food and missing items.

Breakfast is generally well regarded (described as excellent or a nice continental spread), with minor suggestions such as offering fresh fruit rather than tinned. Overall positive with small improvements suggested.

Breakfast received positive remarks; however, there were some issues regarding dining availability.

Lack of WiFi and poorly maintained facilities, such as a clogged shower.

Good amenities overall, though some complaints about the lack of evening dining options.

Amenities are basic: convenient parking is mentioned positively, but guests noted lack of in-room fridge/mini-bar, an old/out-of-order lift and dated bathroom fittings. Amenities are functional but need investment.

Amenities were sufficient, with available parking and good breakfast options.

Good price for the location, but room quality detracts from perceived value.

Good value for the price paid, particularly for the location and comfort.

Perceived as good value: multiple guests call it inexpensive or a bargain and say they would stay again, indicating strong value-for-money sentiment despite property wear.

Good value for a short stay, particularly near theatres.