ERMASS Athens vs Similar Hotels

Rooms are described as comfortable, modern, and well-appointed.

Generally positive: rooms described as spacious and comfortable with good beds, but some rooms have small bathrooms, small sinks, basement locations or noise issues from construction and limited soundproofing.

Some guests appreciated the comfort, but issues like small bathroom sink were noted.

Comfortable rooms but some were reported as dark and lacking sufficient lighting.

Many reviews mention clean rooms, but some areas felt unsafe.

Mixed comments: several guests praised clean rooms and good housekeeping, but others reported questionable cleanliness, unpleasant washroom smells and dust from nearby construction.

Various reviews indicated cleanliness but mentioned minor issues, affecting overall rating.

Disappointing cleanliness, with reports of a cockroach in the room.

The location is central but noted as a bit gritty and challenging at night.

Negative sentiment: central/location praised for access to sites, but many guests reported an unsafe neighbourhood at night (drug activity, prostitution, homeless people) making the area feel insecure.

Mentioned as convenient, though some concerns about safety at night.

Great location, though some concerns about safety at night.

Guests praised the helpful and friendly staff providing excellent service.

Mostly strong positive sentiment: many reviews highlight friendly, professional and helpful staff; a few isolated service issues (late check-in, invoice error) were reported but overall service is frequently praised.

Consistent praise for staff politeness and helpfulness in multiple reviews.

Friendly staff, great responses to issues like room change.

No specific mention, defaulting to standard quality for this hotel tier.

Positive sentiment: breakfast described several times as delicious with good variety and overall very satisfactory.

Breakfast received mixed reviews; some found it basic, while others enjoyed it.

Good breakfast variety but dinner could improve.

Mention of good amenities including a fitness area and well-equipped studios.

Mixed to negative: breakfast repeatedly praised, but guests reported problems with Wi‑Fi reliability, no hot water in one case, AC/dripping issues and construction affecting elevator access.

Standard offerings were met, but a few amenities advertised were reportedly unavailable.

Good amenities, including a rooftop bar and nice breakfast.

Overall good value for a comfortable stay, particularly for its price.

Strong positive sentiment: multiple reviewers explicitly mention very good price-to-quality ratio and affordable rates, calling the hotel good value for families and budget-conscious travellers.

Generally viewed as good value for the price, with notable offerings.

Standard quality for this hotel tier.