Malmaison Newcastle

Location was excellent. Bar and lounge good. Restaurant nicely spaced out and not too big. Staff helpful, especially Hannah at breakfast.

Small issue in room with bathroom light switch not working properly, soon rectified though.

All good.

All good.

Breakfast was excellent

Nothing

Everything. Location, facilities, comfort, peace and quiet, and most of all the staff!!

Nothing

The location was excellent, hotel was quirky and interesting. Rooms a good size and breakfast was good.

The only thing was that the shower was fixed head only, really to avoid getting hair wet it needs a flexible head as well.

Fantastically helpful reception manager Neil really we t above and beyond. Made such a difference. Thank you

Location and parking

Room was a little small compared to both my friends rooms

Stunning location - and we had 5th floor bridge view rooms - worth the extra we thought, to have the view of the mesmerising bridge at night! Huge, very comfortable rooms, quirky modern decor, - well-served by nearby lifts. Quiet and well sound- proofed. Dining room a little lacking style and atmosphere; evening meal just satisfactory (3 main items off the menu by 7pm) - it was convenient after a long day but would make the effort to go elsewhere if staying again. Parking was just opposite back entrance and very convenient and generous but see below (Free with disabled badge for over 24 hrs of an overnight stay). Dog-friendly.

Staff friendly enough but...when did we stop offering not just customer service but basic consideration for others?! I told them I had an 85 yr old, an 80 year old, a dog and all baggage to manage - was simply advised to drive around to the front where there are no steps, then I could "take my time" over carrying everything in + up to the 5th floor via the lifts...👀...before driving back round to the carpark... Lack of light and atmosphere in lobby, which has a somewhat grubby carpet. Back entrance facing carparking, has set of steep stairs, no lift. Not convenient for the disabled/less mobile. Not the same sense of opulence as demonstrated at other Malmaison establishments.

Teesie in the breakfast room her service was excellent!

Breakfast food on the second morning was only warm whereas on the first morning it was excellent

Friendly helpful staff and lovely surroundings.

N/A

The breakfast was excellent and the room had a lovely view.

The bed was a little wobbly, but other than that everything else was excellent

Great location and amazing views. Comfortable bed and lovely room. Breakfast and evening Meal very good

Mirror in bathroom poor for shaving.

Good location, food and service good.

Location was great, Breakfast was excellent

Nothing really

Very comfortable room

Its a bit of a distance from the city centre.

Lovely room, very comfortable & clean. Staff were extremely helpful & friendly. Great location on the Quayside

Nothing not to like about this hotel

The rooms we were fabulous , staff helpful. Food great

Location was fantastic, room quiet and comfortable

Nothing

The decor and location of the hotel. Bridge view room excellent. Lovely room with very comfortable bed. Breakfast excellent.

Nothing

Al check-in ci è stato proposto di non rifare la camera, siccome stavamo solo due notti, e di ricevere in cambio un drink gratuito a testa al bar dell'hotel. Abbiamo accettato, e ci è stata fatta pagare comunque una quota del drink perché non era tra quelli inclusi (mica champagne eh, un cocktail normalissimo con alcolico base). Nessun commento a riguardo da parte del personale alla reception. La sera prima di lasciare l'hotel abbiamo chiesto se fosse possibile posticipare di mezz'ora il check-out e ci è stato detto certamente: a pagamento. Per mezz'ora. In un hotel 4 stelle. Che aveva altre camere della stessa categoria disponibili e prenotabili su booking e il check-in a partire dalle 15. L'hotel è anche carino ma tra l'ospitalità e il resto penso ci sia di molto meglio.

Clean and tidy room, excellent to be a on top floor

Common areas could use a little decorative updating

Great hotel and beautiful room

Leaving!

Our room was beautifully decorated and the bed was very comfortable. Air conditioning worked perfectly.

The lighting was not good enough for putting on make-up. The bathroom is dark and then there is no bright place to put on makeup or to style your hair in the room. Also - the bathroom REALLY needs an exhaust fan!!!!

Location style comfy and pure romance free coffee and Ferraro rocher

Bath needed a bit of a spruce for a luxury suite but nothing

I chose this hotel as a place to stay on my birthday because I wanted something really special. And boy did it deliver. Waking up each day to a view of the Baltic Flour Mills, the Glasshouse, and the Gateshead Millennium bridge is so special. The building has a very forward and frisky design, from its art nouveau entryways to its Newcastle themed carpet. The staff are the absolute highest level of professionalism: warm without being cloying, efficient without being soulless. We ate at the restaurant (Chez Mal) which was flawless, drank at the bar - which has a splendid, decadent layout - and drank coffee at the downstairs café, where a lot of local professionals sat with laptops or just had a chat. What can I say? This is one of the best hotels I've ever stayed in. The bed is comfortable, the bathtub fills quickly, the shower pressure is divine, the toiletries are fragrant. Congratulations to the whole team who made this magnificent hotel a reality. It didn't even break the bank: the Malmaison put to shame its London counterparts at the same price point, and well above that price point too.

I didn't like leaving!!!

Was decorated well I guess just dirty

Dirty , smelt weird opened windows and could hear fighting very loud

Excellent service from staff

Bar menu

Location and service of the staff

Breakfast was pretty average for the money and a bit annoying we had to pay for child’s breakfast despite them been on the booking plus wasn’t actually informed of this until checkout

Beautiful hotel in a premium spot. The staff are very friendly and professional. Rooms are well appointed. We managed to get one on the 6th floor directly in front of the Millennium bridge, what a grand view. Big shout out to the young lady on reception who went looking for a pair of sunglasses I’d misplaced the night before, she offered to look upstairs in the bar and to my surprise she came down with them. Going above and beyond the call of duty. We will defo stay again. Wish we’d stayed an extra night,

Nothing.

The decor is really fab, the room was spacious (321) with a great view of Millennium Bridge, Sage and Baltic etc. The staff are, as always, fantastic, hard to find better.

It isn’t the property itself, it is the noise that comes from the Pitcher and Piano pub which sits below the hotel. Irritating, especially when it is a lovely hotel and in a great location, other than this!

Good location and good interior decor. Very large room and comfortable.

Not really any atmosphere.

Location

Nothing

Een mooi hotel, vriendelijk personeel en ruime kamer! Heerlijk bed. En er lag een welkomstpakket voor onze hond klaar. Locatie goed en op loopafstand van het centrum. Parkeren gemakkelijk in garage aan de overkant.

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All was really good..

The shower in the suite could have been better but it was still good.

Friendly, helpful staff. Room was very comfortable and clean. Facilities were excellent.

Nothing

Gorgeous spacious upgraded room overlooking the millennium bridge. The bed was large and extremely comfortable The room was very clean Staff were very friendly from check in , restaurant staff at breakfast and then check out

The price of the breakfast is overpriced

Its location

The dinner food was bland and overpriced, breakfast OK but continental choice a bit underwhelming

Absolutely fab stay as always, staff are always friendly, it is a short walk to everything and always get a river view.

Location was excellent,as was dinner and breakfast.

Aircon was a bit dodgy. Fridge didn't work.

Bardzo przyjazny , starający się i pomocny personel. Fajne duże pokoje , wanna w pokoju , wygodne łóżka.

Sniadania w formie zamawianych dań z karty , brak szwedzkiego bufetu także nie ma możliwości dołożenia sobie niczego. Głośne pokoje od ulicy.

Very close to restaurants pubs etc, staff extremely helpful and friendly 🙂

Nothing

The room was a bit tatty and dated

Very clean and very good location

Nothing

Love the room and the property it was easy to access everywhere you needed to be

The only issue I had was at the bar on the evening of 25/08/2026 the bar server made a snotty comment about I should know what is in my drink as I ordered it I thought there was no need for that kind of comment.

The location on the river front was so lovely, and very convenient for visiting sights in the city too. Our river view room was gorgeous, with stunning décor, really luxurious bed and everything provided to make our stay special. The breakfast was delicious, catering for every taste, and the staff were so approachable and accommodating.

n/a

Extrem große und geräumige Zimmer. Von Nachbarn hat man garnichts gehört. Sehr sauber.

Das Frühstück war mittelmäßig. Das Personal war sehr freundlich, aber das Essen mittelmäßig

No breakfast

I did not get an invoice on leaving the property, now I have to chase it up as they said it would be emailed and I do not have it

La douche se mettait à couler régulièrement la nuit et nous réveillait. La rue est bruyante.

Friendly, attentive and incredible views

Clean, friendly and attentive

Location was great for access to shops and water side walks and drinks

Nothing

Great location on the quayside

Could hear everything going on the room next door on first night but I called them and asked them to keep it down, and it kind of worked.

Location is excellent, staff are very nice

Very dark, and a bit dated.

Location by the river was lovely. Great breakfast, room was amazing.

Location, the room was lovely

Paix for a bridge view but it was blocked by trees

Location, beautiful building, views of the river & bridge from our room - staff welcoming & helpful signposting inc. parking - bar staff friendly & nice cocktails - large comfortable & very clean room, bed, bathroom - nice quality bedding. Great blackout curtains - water in the room & good selection of coffee/tea etc. plus 2 welcome chocolates & biscuits

Nothing to note

Luxurious stylish well situated and perfect in every way ! Lovely staff!

Nothing

Location great & lovely staff

Food in restaurant really limited Cleanliness in en suite was poor

Brilliant location for a city break

Trivial maybe, but the combination of ceiling/ambient lighting just did not work with the light switch combination, for example could not switch off the overhead light in the lounge part of the suite without also switching off the side light so you either had darkness or full light

The bed was extremely comfy! Staff were lovely and attentive - dinner was lovely and breakfast 🥞

Nothing

Beautiful room and good food and friendly staff

Nothing!

Location is excellent. Great views from the seventh floor. Comfortable bed so good sleep ensured. Plenty of room in the suite. Great choice on the breakfast menu. The bar is comfortable and offers a comprehensive drinks menu. The staff were very welcoming and friendly, especially on reception and a big nod to Tessie, your Belfast mammy, at breakfast. The hotel meets the standards expected of the brand.

The basin and stand in the Illustrious suite are too big for the space. The subsequent placement of the toilet is poorly thought out. If you were a large individual, you might not actually fit as it is cramped. It also looks weird. The lighting isn't the most functional. The spider-like bedside lights are on or off. When they are on, they are wondrously bright (think floodlight).I couldn't seem to dim them, which would have been helpful. A boring choice of beers available in the bar. There's no need to have mainstream beer brands when you have the option to use the numerous local breweries.

Good location on the River Bank . Safe parking nearby Large comfortable Beds Room large Good breakfast included

Dark Decor. No hand shower attachment. Bathroom Small

It was clean, comfortable and the location is excellent. A lovely friendly welcome from Dave.

My wife was surprised that there was no conditioner or body lotion but otherwise liked the toiletries.

Excellent location on the river in the centre of Newcastle. Parking available for small fee. Excellent breakfast and good restaurant and bar. Staff very helpful.

Depending on the room location, can be noisy on Saturday night. Room a bit drab and shower is in the bath.

Right on quayside, great view! Easy and safe car parking over the road Room design and decor very comfortable and modern Complimentary bottle of water in fridge really welcome touch

Breakfast was a bit pricey - even with an offer of £20 I thought that was a lot- would be good to have a continental only price

Good central location, close parking. Typical Malmaison style rooms which were comfortable and well equipped. Bed was comfortable, temperature was good, shower was hot with good pressure.

Retain all proof of parking especially if paying at the hotel. Currently in dispute with UKPA parking.

Agreed to not have daily cleaning which was fine but had to ask twice to receive daily water and milk cartons

Location and hotel were amazing. Very comfy bed and had all that was required. Food was lovely and staff were so friendly and attentive.

The berry crumble was too much fruit and a tiny bit of oat crumble sprinkled on the top. The big dish of berries ended up giving my mum an upset tummy. Don’t think that amount of berries are good for anyone in one serving

Apart from location - i cannot really sing praises about this hotel

We are being charged if we want to use toothbrushes or toothpaste .. This hotel is quite dark and gloomy and the sofa in the lounge is really not comfortable to sit on ..

Location

We both found long hair in our breakfast

Location..hotel is on the waterfront. Is nice and central for exploring Newcastle The shower gel smelled nice.

The list is long. This hotel is VERY expensive for what is provided. I stayed in a mid range double room. This room was on par with a travelodge but was much more expensive. The wallpaper is nicer than a travelodge. The bed is smaller. No dressing gown. The room is underwhelming. One whole side of the hotel faces an office block so no benefit of the location for my room. The hotel staff are very stressed. The breakfast area is very dirty with stained tablecloths in the service area that are not changed and on display for dinner service. Breakfast orders are wrong , the wait staff we had did not use an iPad or pencil so got my order wrong and had to keep asking guests what they had ordered to assist her memory. A discarded cup of. Tea remained on the counter for the whole hour that I was at breakfast. Dinner service was worse. We arrived at our booked time. Waited in the door way while staff did not seat us. Got bored so went to the bar. We were ignored by a male member of staff and the female was making drinks for others. Without acknowledging us. When she was eventually ready we had to suffer her sarcasm of asking “ who is next”. The food in the restaurant is not scratch made. The fresh ceviche seafood was a spoonful of mix from a pot on a plate. This had not been freshly cut in the kitchen. The waiting time between starter and main was a very long time. The trout dish arrived in a very pretty sauce. The sauce had no flavour at all.

Good location. Always nice rooms and comfy beds

Staff the only rude people we met the whole weekend.

Fantastic service from checking in, to checking out. All staff we engaged with were professional, courteous and nothing was too much trouble. The choices at breakfast were amazing and we enjoyed being able to walk into town easily.

Nothing to add.

Lovely hotel excellent room facilities. Beautiful view over river and bridge. Staff very friendly and helpful. Breakfast both days was amazing and breakfast staff were so lovely and friendly.

Nothing

Good room, comfortable bed, nice bathroom . Fridge and a bottle of water

Lighting was a little dark in the room

Tessie was really welcoming at breakfast and their parking was really good - available until midnight in the day of departure

Good breakfast very good eggs Benedict

Prices in hotel high

Lovely breakfast cooked to order.Lots of variety and choice. The location is perfect and the Malmaison building is elegant with lovely views of the Tyne.

Liked everything

Friendly and helpful staff. Lovely rooms which were made better by the provision of a dog bed for our dog who accompanied us on our stay.

Parking was in multi-storey over the road, but frankly that was a minor inconvenience.

Location, staff, comfortable bedrooms, great breakfast.

Nothing.

Excellent location, modern, clean, great breakfast

Superb view from my bedroom. Extremely helpful staff in reception, Stephanie, Honey-Summer and in the breakfast room Teezie.

The stairs to the back entrance and car park would be better as a ramp. At 81 years old I found them a bit difficult with luggage.

Fantastic hotel. Fantastic location. Fantastic breakfast. Highly recommend this hotel stopped hear for anniversary

Breakfast Bed Pillows Bath/shower

Great location

Nothing

Location by the milenium bridge and central to Newcastle. Parking was good too.

A bit dark - that was just style of decor

Hotel is beautiful, very clean, staff were very friendly asking about our plans etc. The location is fantastic!

Friendly helpful Staff nothing a problem ⭐💯⭐location spot on x

Nothing

Good breakfast and excellent service in the dining room.

Nothing

Great hotel, great location. Beautifully decorated and a great bar and cocktails. Excellent breakfast. Great value parking. An excellent choice for visiting the city.

Nothing

As youd expect from the Malmaison. And the location, right on the Quayside, is just perfect.

The Location is first class the hotel is one of my favorites in Newcastle

Amazing hotel amazing staff great location

Great location, friendly and helpful staff, lovely room, clean and comfortable

Very nice hotel in a great location. All staff we encountered were excellent. The room was large and had a nice view. Breakfast is cooked to order, and we had amazing service from Tirso. Will definitely stay there again next time we are in Newcastle.

Great location some excellent pubs on quayside we love the head of steam the lemon cello spritzers are lovely

Location Spa Room decor

Location and charm. Staff were super and bar an nice place to hang out

Couldn’t eat food in the bar space

Great location right on key side walking distance to all the bars parking only £6 for 24 hrs we used to stay at the Vermont but they introduced a £20 per night parking charge so now stay at the Malmaison great hotel

Nil

Staff lovely and helpful as always Location of hotel is great Everywhere clean and tidy

The only one thing was the room was slightly dusty which we noticed because comparing to previous trips it’s never ever been noticeable but this didn’t ruin the stay