Premier Inn London Gatwick South

The hotel was clean and quiet with the check-in and checkout as easy as it could be. The room was clean and very comfortable with a good bed and bathroom. It was an ideal overnight stay prior to flying from Gatwick South Terminal.

DO NOT STAY HERE IF YOU ARE PLANNING TO SLEEP BEFORE AN EARLY FLIGHT ON A FRIDAY NIGHT. I usually only review places when I can be positive but I have to warn others that this is right next to an events venue so there was really loud (booming bass) party noise until midnight. The hotel is clean and has everything you expect in a Premier Inn. The staff are really nice but when we asked to move rooms they said they were full. When we asked to be moved to a nearby Premier Inn they said it was not possible but gave me a number to ring for a refund afterwards. Premier Inn guest services refused to take any responsibility as they say that under their terms and conditions it doesn't fall under their good night sleep guarantee. So yeh, don't stay here on the weekend if you want to sleep.

Sad hotel, needs a major refurb. The room was noisy until the early hours. No air conditioning, heat only. The car park signage is nonexistent along with car park lighting. Leaving in the dark was difficult as there were no signs to the exit at all. When we spoke to reception about the noisy room and asked to be moved we were told they couldn’t move us and handed us a website address so we could complain. That wasn’t very helpful as we needed a good night’s sleep, not a website address.

We wanted a hotel within walking distance of Gatwick as we had an early morning International flight. The Premier Inn was perfect - it was literally yards from the Sky Train (between the two terminals) station and the price didn't break the bank. As ever, a decent, clean room with a suburb bed and decent pillows. We walked less than five minutes back into the South Terminal and had a great dinner at Giraffe which is handily before security. All in all, a great start to our holiday.

Stayed with my partner and 18 month old. No mattress provided in the travel cot. Said its company policy not to provide them. This was not stated when booking or on the confirmation. This needs to be much clearer. Not sure how making a makeshift mattress from a duvet and towels is safer for my little boy than the actual mattress. Advice note given from the hotel says not to use any other cot mattress not designed for that specific cot…!! Yet they don’t provide one! We won’t be back with premier inn if this the policy. Ridiculous when every other hotel we’ve stayed in can provide one.

Very comfortable stay. Clean hotel and lovely room. Requested ironing board and was surprised that it was delivered so quickly. Would definitely stay again.

Great being so close to Gatwick, free parking, easy check in and out, nice pub next door. Really comfy bed and duvet. Very clean hotel, and very quiet too

The exterior looks tired and tatty, which nearly made me drive away. The interior is marginally better yet the endless brown corridors are depressing. The room I had was on the second floor. It smelt disgusting. The sheets were clean, the bathroom was spotless yet the room smelt of sweat and dirty socks, just revolting. There isn’t any air conditioning and only one tiny window so access to fresh air is limited. The only positive was they hadn’t tried to mask the smell with air fresheners.

Quite externally run down in appearance plus half the carpark was flooded after some fairly light rain. Internally a little outdated but ok. Staff were helpful. Our room smelt musty and damp although very clean. The mattress was comfy but the pillows awful and a lot of residual noise from the next floor up during the night. All in all not what you would expect. Good location for the airport however.

I can’t say enough about this charming little INN. The staff was very helpful and knowledgeable. Rooms and property very clean and breakfast was excellent.

Booked for 1 night as we had an early morning flight. We saw an infestation company van parked at the hotel which made us a little nervous- the exterior of the building did not look pleasant and a little run down. When we arrived and checked into our room, we found blood on the bed sheets. Reception staff were very apologetic and changed the bedding straight away. However, these new sheets were still not completely clean and I found dark black spots on the duvet covers- sadly it was bed bug excrement as we later found out… Towels were also dirty and had makeup stains which we discovered early hours of the morning when getting up for our flight. Therefore we didn’t bring this issue to the attention of reception staff. Later on during the day after we had checked out, both myself and my partner are covered in bed bug bites from our stay! Unfortunately we will never stay here again and would rather pay the extra money to go elsewhere; despite the room costing us £100. I would not say our stay was worth this money whatsoever…

Excellent overnight stay again - airport proximity. Super staff as always. Young man on Reception at 1.00am last night and again all the staff in the breakfast area - give 100%. Many thanks and especially for the freshly cooked eggs, sausages and tomatoes! Thanks also for helping us with a coffee to "go" for our onward journey. We will be back. Maureen & Peter

Visited as an overnight stay before the airport the next day. Second time we have used this hotel sadly this time not as good. Check in was great nice staff. Room was generally good but had a big issue with the bedding it had dirty marks and the duvet cover was torn not what I expect the issues were obvious when the bed was made earlier. Checkout not great we arrived at 6:25 for the start of breakfast at 6:30 told off by the receptionist who was not friendly. Lady chef was great super friendly helpful and welcoming. Said it all when we handed in the key to be told bye, clearly don’t ask if everything was ok. Sorry we upset your early staff with a five minute timing issue will look at another premier inn next time such a shame we were very happy with this one before.

All good. Great value for money

Stayed the night before we flew, way cheaper than south terminal one. Beds lovely, rooms clean. Breakfast was delicious and the staff amazing - especially the chef serving, she couldn’t do enough for you! Offering all kinds of eggs nothing too much trouble. Also the guy clearing kept it spotless and always smiling. A lovely start to a holiday and a little gem made wonderful by its staff.

The marketing of this Premier Inn London Gatwick South is deceptive. In fact it is a 30 minute shuttle bus journey to the South Terminal or a £20 taxi fare. In reality this 'Gatwick South' hotel should be marketed as 'Gatwick North' in my opinion. It would be more honest to make this clear.

We have stayed at this Premier Inn twice in the last two weeks. Once before our holiday and last night upon our return. The outside of the building and the grounds need a little investment but the warmth starts as soon as you arrive at the reception desk. All staff are very pleasant and helpful but a special mention to Janis who looked after us at breakfast this morning and to chef who made us some lovely porridge with Soya milk. The rooms are up to the usual high standard and the hotel, while close to the airport, doesn’t suffer from any aircraft noise. If you book early it’s also very good value.

DO NOT USE THIS HOTEL. We have just been fined £100 for one night stay. We input our registration number into the machine in the hotel foyer. Rang the hotel they said nothing to do with them it’s a private parking company!! No food facility at the hotel, there is a pub opposite, it’s dark, dingy and food is dreadful. So disappointed with the hotel for not helping with this £100 fine! DO NOT USE THIS HOTEL ITS DREADFUL.

Staff polite and courteous Very friendly and happy. Rooms very good as expected. Pleanty of parking. Bathroom clean as was the whole room. 👍

Uncomfortable bed rock hard pillows dirty bed sheets tried to speak to a member of staff wasn’t interested, Travelled with my pregnant daughter when we arrived we were too early to check in asked to use a toilet for her to be told no we don’t have any asked if she could quickly use the room again told no not helpful what so ever

Rit is an amazing front desk host. She went above and beyond to help me 3 different times in one night. Once at check in getting me the proper room. Second she returned my z fold phone I sleepily left at the front desk and thirdly helping me track down a runaway Pizza 🍕. I mean she truly is a blessing. Thank you so much!

A convenient and comfortable stay with a clean room and copious amounts of hot water. Although the signs off the dual carriageway to the hotel were difficult to see in the dark, once found the hotel was well lit and the reception easy to find.

The property was very convenient for visiting family. I was very comfortable and really enjoyed my stay.

Not terrible, but probably there are much better places at the same price. We thought the shuttle bus for the airport was free (it is 5 pounds per person) and that it departed from the hotel. It is not so. You have to wait for it on the road and the reception girl did not give us proper timetable...just suggeested that the taxi was easier. Which infact it is (they have a direct line telephone in the hall). The taxi should have been 20 pounds...we ended up paying 30 (including tip). No air conditiong in the room, just a fan...think about if you stay during the summer with 30 degrees temperature! We also had a bad experience in the morning. Someone tried to run away from the police and was arrested just in front of our room when we were going out to have breakfast. It was quite shocking and frightening. We waited in the room and when we finally got down to have breakfast it was as nothing had happened with the police just outside the entrance... The place is clean and the attendants in the breakfast lounge were extremely polite.

Nice and clean with friendly staff, easy check in and nice Pub next door for food and drink, 10 minutes to LGW South Terminal.

85 degrees and No Air in the rooms!! Oh they do give you a fan. I only stayed 1 night so it was manageable but not my ideal place to stay.

Amazing inn with a fantastic restaurant!! Highly recommend for families!

Amazing and accommodating staff. Thank you!