Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG vs Similar Hotels

Rooms were clean and comfortable, though some issues were reported regarding heat maintenance.

Room was spacious and had all necessary amenities.

Guests found the rooms generally spacious and comfortable, with occasional minor issues.

Some complaints about room sizes not matching expectations and mattress comfort.

Overall cleanliness was good, but there were reports of room not being tidied up one day.

Bathroom needs a good scrubbing, overall cleanliness is acceptable.

Cleanliness was mentioned positively, but some reviews noted issues with cleanliness in kitchen utensils.

Multiple reviews indicated issues with cleanliness, such as insects in the washroom and a worn-out mattress.

Excellent location as mentioned in multiple reviews.

Perfect location for nearby attractions and restaurants.

Multiple reviews praised the hotel's convenient location near markets and attractions.

The location received positive feedback for being near attractions and convenient.

Staff were helpful and attentive, especially during breakfast service.

Generally accommodating and friendly staff experience.

Most reviews highlighted welcoming and helpful staff, though one had a negative interaction.

Staff were mentioned as friendly and helpful in several reviews.

Breakfast received notable praise for quality and variety.

Breakfast was good and met expectations.

Breakfast received multiple positive mentions, although some guests desired more variety.

Breakfast received positive remarks, although some found it lacking variety.

Amenities were generally well regarded but some guests noted a lack of certain items like coat hooks.

Good amenities including a comprehensive breakfast.

Amenities include a decent breakfast and EV charging stations, but some amenities like the pool were criticized.

Amenities mentioned were generally satisfactory, with mixed sentiment about EV chargers.

Value perception impacted by ongoing construction and noise complaints but compensated with service.

Good value considering the locale and offerings.

Many guests felt the hotel offered good value for the price, especially with breakfast included.

Several guests expressed concerns about the pricing not matching the quality experienced.