Base Serviced Apartments - Sir Thomas Street vs Similar Hotels

Rooms are frequently described as spacious and well equipped, with positives like a roof terrace, but several maintenance issues (broken sofa bed, temperamental showers/hot water, small ensuite in one unit, damaged floors, blinds/windows needing TLC) lower the score.

Some guests noted issues with beds and room temperature, but overall the rooms were spacious.

Room quality was generally good, though some issues with noise and heating were reported.

Issues mentioned with mattress comfort and noise disturbing sleep.

Multiple reviews note dust, dirty communal areas (urine smell in stairwell), very dirty spaces under/beside furniture, a dirty/broken iron and reports of mouldy-looking bathroom tiles — cleanliness is a clear weakness.

Most reviews mentioned cleanliness positively; however, one review noted that the sofa showed signs of wear.

The apartment was noted as not well cleaned, with air penetration through the windows.

Several reviews noted cleanliness positively, though sofa bed described as uncomfortable.

Consistently praised as a major positive: very central, great location for sightseeing and close to desired spots; many guests explicitly call the location 'brilliant' or 'great'.

Many guests praised the prime location close to the city centre and amenities.

Fantastic central location, within walking distance of key attractions.

Multiple reviews praised the central location.

Mixed reports: several guests found check-in/key-collection inconvenient (garage pickup, extra £25 late check-in fee, brusque phone handling), but other comments imply straightforward access and adequate responsiveness — overall service considered acceptable with room for improvement.

Numerous reviews highlighted the helpful and friendly staff, contributing to overall satisfaction.

Outstanding communication from the host and convenience of check-in/check-out.

Many reviews highlighted friendly and helpful staff.

No mentions of food or beverage services in the reviews; assigned the target overall rating.

Not specifically mentioned, but guests appreciated the availability of a café/bar on site.

Not specifically mentioned, but generally meets standard quality for this hotel tier.

Not mentioned in reviews but average quality expected.

Rooftop lounge/terrace and general apartment equipment are appreciated; however there are notable gaps (no lift, no air conditioning in hot weather, some missing/insufficient kitchen items, broken iron) that temper the rating.

General satisfaction with amenities; however, limited glassware and lacking storage were mentioned.

Basic amenities were present, but hot water issues and furniture comfort were noted.

General comments on well-equipped premises, though some discomfort noted.

Reviews are mixed: some guests feel it offers good value given location and space, while at least one guest felt it was not worth the money due to cleanliness and maintenance problems.

Positive feedback on the value offered given the central location and quality.

Overall a fair value given location and space, despite some shortcomings.

Some reviews found the pricing steep for the quality of the apartments.