The Residence vs Similar Hotels

Penthouse and suites praised for privacy, fireplaces and jacuzzi, and spaciousness; minor negatives include visible building age, lack of heater on some patios and reports of shower water cooling over time.

Rooms receive strong praise: 'penthouse was insane', 'huge rooms', well-equipped and comfortable; turn-down service noted as a luxury.

Mixed feedback: many guests praised spacious, well-appointed panoramic rooms and welcome touches (flowers), while one review complained rooms were very small and beds uncomfortable.

Guests noted rooms were spacious but some complained of outdated features.

Rooms are reported as clean and very spacious; overall housekeeping consistently praised in multiple reviews.

Multiple guests explicitly praise cleanliness: 'superschone kamers', 'always neat', 'everything very clean' and well-maintained facilities.

Not mentioned in reviews; assumed standard quality for this hotel tier.

Several reviews reported the room was dusty and required cleaning.

Described as beautifully tended, quiet and very well situated in Johannesburg; setting called 'stunning' by several guests.

Multiple comments note convenience (near airport, good for golf, Houghton location) and the property felt safe and secure; generally suited for business and leisure.

Views and property setting repeatedly highlighted as a major positive (panoramic-view rooms, beautiful property); cited as a primary reason to return.

Location was mentioned positively in several reviews, particularly its proximity to attractions.

Repeatedly highlighted as thoughtful, caring and attentive (staff putting hot water bottles in beds, named staff praised, personalized attention and warm greetings).

Overwhelmingly positive mentions of staff and management: 'royalty treatment', staff went above and beyond, specific praise for the manager and Bongo who arranged extras and made stays special.

Consistently and emphatically praised — staff named (Adam, Mpho, Precious, Ayanda, Rabinda) described as extremely helpful, gracious and attentive; went above and beyond with guest interactions and assistance during disruptions.

Some reviews praised the friendly and attentive staff.

Breakfast and dinner receive high praise (notably oysters at breakfast, several mentions of excellent meals), but some guests note that certain dishes could use updating and occasional overcooking (e.g., chicken).

Restaurant food receives praise in several reviews ('food was exceptional', 'Cyra à tester absolument'), but limited breakfast options are mentioned more than once and reduce the score.

Very strong positive sentiment: breakfast described as amazing with many stations, and Flames restaurant repeatedly called fabulous; food offerings left a strong favorable impression.

Breakfast received high praise, though some dining services were criticized.

Strong amenities (spa rated 5-star by guests, jacuzzi, two pools with one heated, live piano, good wine selection) frequently praised.

Gym and golf facilities are highly praised, pools noted as attractive; some negative points include hot-tub temperature/timer issues, no on-site shop and tight entry from the golf course.

Multiple amenities praised: excellent breakfast buffet, coffee lounge service, restaurant and arranged transport (airport pickup and long-drive drivers) — drivers noted as safe and engaging.

Overall a good selection of amenities, though some were closed during holidays.

Not directly commented on in the reviews; assigned the target overall rating.

Not explicitly discussed in most reviews; assigned the target overall rating as standard quality for this hotel tier given consistent positive feedback elsewhere.

Explicit negative comment about price being unjustifiably high; value perceived as weak by at least one reviewer despite high service and amenities.

Mixed reviews on value due to price increases and perceived shortcomings.