Golden Lotus Luxury Hotel

Great location in the centre if Hanoi close to Ho Hoan Kiem lake & old quarter. Facilities clean & modern - recently renovated. Rooftop pool a nice respite from the heat. Great breakfast

The pool is (very) small & there are only 2 loungers so if you are expecting more than a cool «dip» you’ll be disappointed. Staff were very helpful when we got there but didnt respond to any emails, calls or messages before hand & phone nrs didnt work!

Having a pool available to be able to cool off. Location close to lots of attractions. Good breakfast. Friendly staff.

Pool a little small

Location, staff were friendly and helpful

Powerpoints not working, lunch and dinner not available on site when we stayed there but had been available 2 weeks beforehand.

Hotel management has changed and the service has deteriorated. 1. Check in delayed till 2:50pm but very strict on check out timing. 2. Bed spring is poor quality - completely broken spring. 3. Staff is unlike Hanoi customer service - non accommodative. 4. They even charge for coffee even after paying for breakfast included. Location is nice but many others in same area. I would not recommend this hotel at all. better options for similar price.

The amenities & decor were excellent. The staff were very helpful, especially the Manager Ms Ann.

It wasn’t easy to put an adapter plug in to the power point.

We stayed here around our ha long bay trip and they couldn’t do enough for us and our 18 month old so. They even bought our son a kit kit as they found out he loved them! Lovely food, lovely service and staff, lovely rooms. Very clean and family friendly. Great location for shops, sight seeing and food. Would highly recommend to anyone spending few days in Hanoi!

The staff were very helpful and made us feel at home.

The breakfast room was great. We loved the pool & rooftop bar.

Staff were very accomodating. Fantastic location, walking distance to everything.

The staff were very friendly and the roof top pool/bar.

Charges above advertised rates

The location was good

Bathroom shower water leaked all over floor, aircon in bathroom dripped from ceiling onto toilet, dated tiling with mould around grouting and around shower blind, never any lights on in foyer of our-room, broken handle on safe, and my partner got locked in the pool toilet. ( lock wouldn’t unlock) causing much upset, I raised this with the manager who said she has recived other complaints and was going to put a sign in toilet, but clearly hadn’t done it. When we checked out the reception simple asked if we had used the mini bar… not one time did they acknowledge a thank you or ask how our stay was. Staff smoking at the door is not a good look. Wouldn’t stay again and would not recommend to others.

Great location within walking distance to the Hoan Kiem Lake, plenty of restaurants and shops nearby. The breakfast was lovely with a huge variety. Hotel itself was very clean and the staff were lovely.

The bathroom was the only minor issue, the floor got very wet from the lack of shower screen/bad design.

Excellent place to stay.. friendly help staff.. very clean and very comfortable.

Nothing

Pool area and rooftop bar were great

Nice staff and central location

Our window faced a wall, breakfast had limited choice and was rarely refilled meaning the choices were even more limited. The pictures are very catfish and make the pool look bigger than it is, the bar upstairs is also catfish. The bathroom was mostly broken too - ceiling tiles missing, broken shower, broken sink. I do not think this is a 4 star hotel at all. Maybe 2, 3 at a push. Not worth the money in Vietnam.

Clean, good staff..

Great location

It was in an excellent central location. The room was comfortable.

The room had a window that opened directly onto a wall, so was oppressively dark. The pool toilet door had no lock, and somebody walked in on me on one occasion. Also the pool area is very small and unsupervised, so a group of guests can take it over - great for the group, not so great for other guests.

Location

Pool

Central location

The hotel is old, doesn’t look as clean and modern like the pictures. Staff were friendly enough but not extra. I got a message and it wasn’t relaxing as they left the doors open and people were talking loud - this was not relaxing Rooms aren’t soundproof and Noise travels through the rooms and I could hear people in the next room talking.

We booked the junior suite with a balcony, and it was perfect—spacious, comfortable, and beautifully maintained. The location is ideal, right in the heart of the Old Quarter and just a short walk from the lake, which made exploring the city incredibly easy and enjoyable. What really stood out, though, was the hospitality. The entire staff was exceptionally welcoming, friendly, and attentive—always ready to help with a smile. They made us feel right at home.

The swimming pool area is a bit small with only a couple of deck chairs.

Very nice hotel - 4 stars... better than most of the EU 4stars... Amazing view from the pool on the roof (and all of the cocktails). Location and staff were great, The hotel manager personally wished us a pleasant continuation of our vacation - small things but important ;)

Good location

Amenities weren’t very good. We booked three rooms and all had broken showers which was disappointing. The front door to the hotel handle came off when I opened it too.

All lovely staff, great buffet breakfast. The manager Doan was very helpful with lots of great advice. Ms Sam looked after us well during breakfast, they make a delicious omelette & plenty of variety to choose from. Doan gave us a fantastic restaurant recommendation at Hanoi Garden Restaurant which was only 110m away and absolutely amazing, 5 star silver service but not expensive compared to comparable restaurants in Australia.

We had two double rooms on the 4th floor, and they were quiet and clean. And with a bath tub! Loved that after a long day out walking. We didn’t get time to use the pool, but had a very nice last evening on the roof top bar. Breakfast was simply excellent.

Lovely hotel in a very nice area. Great breakfast. Staff super friendly. Even gave us some small gifts for Women's Day!

Our experience took a turn when we found that our deluxe room didn't have a window, despite booking a deluxe internal window room. The staff claimed they only had non-window rooms available and that the pricing was the same, which I know is false because I have screenshots showing a price difference. Shortly after, the toilet's syphon broke and started leaking. I reported it, but when we returned that evening, the issue was still unresolved. I requested a room change, and they provided one for the night that actually had a window, contradicting their earlier claim. While the staff was friendly and the place clean, I left feeling deceived, which really affected our experience.

Nice friendly staff and the room was very nice great mattress

Hotel clean and well equipped. Pool and food great! Amazing service, friendly staff. Staff went out of there way to help us and make our stay as comfortable as possible. Our son got sick and we needed to go to the doctor in the middle of the night, one staff member named Ocean went out of his way to make this as easier as possible for us, he was truly amazing, coming with us to the doctor and translating and helping every step of the way. And then the next day going to pharmacy to get medicine for us. He did all this out of the kindness of his heart. We can’t thank him enough for his help, kindness, reassurance and respect. Will definitely recommend anyone to stay here especially with children - very family friendly people and so much care every day from staff. The staff member named Ocean deserves respect and recognition. Thank you so much Ocean and the team and golden lotus.

Breakfast was superb, location fantastic and within walking distance to the lake, staff extremely friendly and helpful, clean room serviced daily if requested. The only thing we could fault was the room we were allocated had an exhaust vent outside that made loud noise all night. We told the staff the next morning and they moved us into a quieter room.

Thuy linh-fo was wonderful at reception. Rooms clean, beds and pillows comfortable and breakfast healthy. Shower hot. Extra bottles of water, location near lots of sites. Not much else to so. But, easy checking and out. Simply could not be bettet.

A strong 5 for Gooden Lotus hotel. The location was perfect near the cathedral, lake and on relatively wide sidewalk street. The beds were very comfortable and breakfast was tasty. Only mild complaint was for the rooms with bathtubs had weaker water pressure.

the personel was very nice, and upgraded our room for the length of our stay. the geographic location is perfect.

Had good stay .the staff are amazing 5 out 5 . The Sky bar was nice ..the pool was not as advertised in the pictures ..the ladder getting in was broken only one step to get out no other way to get out of the pool .the bathroom was dated .toilet seat broken. shower was a tub shower with no curtian.water was flooding floor and was hard to step out of the shower.i asked about it they gave me more towels ..the buffet breakfast was nice .room was smaller then advertised..for the price point not worth it

Wonderful front desk experience. Linh, Ngoc and Ta Doan were all very kind and helpful sorting out travel arrangements and answering questions. Great breakfast buffet with excellent choices and vegetarian options. Hotel location is excellent. Thank you!

Sam, Thao, Than was the dining room “boss”. Always a greeting and ready smile, matched the great breakfast buffet. She was representative of all the staff! Front desk, doorman, maids. The location, a mere two blocks from Hoan Kiem in the Old Quarter is perfectly located on a very safe street (except for the scooters! Watch out everywhere for the scooters! Just close your eyes and walk!😁) Oh, and very well appointed and inexpensive!

Room was spacious and beautifully decorated.

Great location.

Great hotel, convenient location, good breakfast. Rooms good but don't expect a view from the window- all the hotels are sandwiched together, but this adds to the atmosphere. All staff are lovely. Great service from Nhat in sky bar- he's takes fab photos!

Great location and refreshing roof pool, the rooms are typically small but cozy. The bathroom was basic, with gold sink and fixtures. Check prices online carefully, great breakfast buffet and table service. I stayed there twice and would return for the convenience.

Lovely hotel, bed super comfy, breakfast was really good. Unfortunately we didn’t have time to use the pool. Checking in was seamless and the staff were super lovely especially NGUYỄN THẢO - FO on the check in desk. She’s so sweet and couldn’t do enough for us. The only downside is that to do your laundry is very expensive. 470,000 vnd

The staff were great and tried their best always. We were notified ahead of arrival that our family suite wasnt available so they put us in a suite with two roll aways for two nights and gave us a hotel credit to use in rhw spa or restaurant. We were then moved to our correct room by staff. Breakfast buffet was generous. Location was terrific with the lake and many bars and restaurants only 5 min walk. The area around the hotel ft very safe.

Amazing location, Right on the Old Quarter / Lake / Train Street etc, great rooftop bar with views over the city and lake.

Booked for the rooftop pool but it's FREEZING cold, probably refreshing for a hot day but not an enjoyable and relaxing dip, Wall are very thin so expect to hear echoey voices from the hallway if it's a busy floor. Book a suite if you have lots of luggage as the regular room is quite lacking in space but no problems with the room just space wise can be tight.

Breakfast amazing, friendly and helpful staff, clean rooms and nice atmosphere. Amazing roof top bar and pool. Rooms beautiful and beds super comfy.

Not much. Bar not easily advertised

We really enjoyed staying here. Ann and her team made us feel so welcome and at home. That and Sam were exceptional in helping us and ensuring we were well fed. Overall the hotel is one of the best , close to shops . Having stayed at many hotels and hotel chains around the world, it is rare to get such attention, love and abundance. This is going to be our 1st stop whenever we come to Hanoi.

Had a lovely time in sky bar and Thu Nhat Vuong were exceptional they provided us good service highly recommended for a good view of the skyline of the city of Hanoi . Food was really nice priced reasonably . Ambience was . Overall a great experience .

Nice location. First the swimming pool and then a narrow stair to the top of the hotel. Good atmosphere and wonderfull staff. Comfortable seats and good cocktails. Also nice to drink your last beer after a day in Hanoi. Thanks to the staff such as Thu, Vuong and Thao who are amazingly friendly.

Gorgeous roof bar

There’s so many places to stay in Old Quarter so we struggled to decide but so happy we picked here. The location is perfect, the staff were all so sweet and the room was nice and clean. Highlight was the rooftop pool and bar, could have stayed up there for hours!

Very central location, comfy beds, reasonably priced, roof top bar had a nice view.

The twin room felt a bit cramped and very dark. Things felt a bit hectic in the lobby.

Great location and room- but a little hectic in the thick of all the action.

Clean & comfortable hotel in a central location. Good choice for breakfast although finishes early at 9.30am. We wouldn't hesitate to stay here again.

The staff were very accomidating moving rooms due to recent construction. Very quick and effective which did not effect our stay

Nothing

Nice comfortable room in a good location. There are many places to eat nearby and it’s right by the lake. The surrounding area has narrow streets and some are one-way, so getting a taxi or Grab car sometimes takes a bit longer than normal. The surrounding area is a bit loud in the late evening but it gets quiet after 10:00 or 11:00 pm. The bathroom and shower is pretty nice and clean.

Loved this boutique hotel. Friendly staff, stunning modern decor and fantastic breakfast. Would definitely stay again.

Roof pool, good breakfast, very well located

Family Room , breakfast Buffet and Location was very good but i would recommend for Future guests to Tell them where nearby Restaurants are , also inform Tourists about Train Street Timings for example a bit more insights :)

The Rooms were to dark because no Windows, Which is no Problem but then the lights should be Brighter .

Friendly staff

Hotel was honestly amazing! Great location, great staff! I’ve been to Hanoi a number of times and I’ll definitely be booking this hotel again!

breakfast

We love to stay here it was very Central to get around and stuff made it even better they were so friendly and helpful

Great location, peaceful and relaxing room. Very comfortable great aircon for hot Vietnam.

Nice big room, with comfy bed. Perfect location, next to shops, near Michelin recognized restaurants, etc. The "pool" while shallow (waist deep) was a relaxing place to be in the middle of the hot day. Only complaint was the worst hotel breakfast we had - even juice was watered down.

Wonderful hotel staff very helpful. Room nice and quiet, fab golden sink

Great location, hotel room had mould and the layout made water sit in bathroom after showering. Pool was nice and made a big difference on the really hot days

Staff were friendly and accomodating. A little disappointed by the breakfast, we found if we didn't get down at 6am then most of the food would be gone and not replenished. Bed and room was lovely and hotel was easily walkable into the main old quarter. Overall I would stay here again.

Booked this for the pool and pleasantly surprised how clean and maintained it is. Cool water to cool down on the 40 degree days! Breakfast was good, eggs made on request. Buffet food is left out uncovered so I didn’t have much of it after seeing bar flies on the fruit. No window as such in the room but loved how quiet it is with no street noise at all. Water splashes out of shower every use but water falls to drain outside so it’s not a huge deal. No early checkin here and they charge extra for the privilege if available! The location is great right by walking street and the lake, plenty of eating out options and shopping.

Great location with many dinning options. Easy walk to many attractions. Safe area to walk.

We have a superb stay , Lisa in reception haloed us book a wonderful day trip to Ha Long Bay with a great guide Justin with Authentic Sail. The rooms are already aircon so it was a welcome rest after a hot day. Across the road is Hanoi Spa and up the street MET restaurant both are outstanding. Enjoy

The hotel is central to everything. Easy walking distances to the mayhem that is Hanoi. Small but comfy room. Friendly staff. Breakfast included was great.

Lovely staff, great location

there was a loud concert on the 3rd night, kept my kids up... Also the room windows looked onto a brick wall, no natural light at all

Breakfast was nice. Hotel staff were always helpful.

Location, swimming pool, comfortable bed,

Air conditioning could be better, rooms at the front are noisy, breakfast was a little sparse

good clean and close to every thing

Hotel was in excellent location accessible to shopping and food. The breakfast tho, was average. Like the hotel for its location

Nice location. Easy access to shops

Repeating my stays for the third time for this trip!

Rooftop exercising pool is quiet area.

Central position, close to Turtle lake.

friendly service, great hotel!

Breakfast spread meets expectation. Good spread of selection. Staffs are helpful and friendly. Room is comfortable.

Everything was good and except the door lock always make alarming noise. Like a siren. Need to open and lock again. Very inconvenient.