Secrets Puerto Los Cabos Golf & Spa18+ vs Similar Hotels

Rooms and amenities described as amazing by several guests; comfortable and well-appointed, with occasional issues (humidity, lack of some small bath amenities).

Rooms are described as clean and welcoming, but some guests reported blocked ocean views due to trees, occasional AC issues, and other room-related frustrations.

Positive: praised architecture, very comfortable environment and overall comfort of the property.

Mixed but leaning positive: beds described as very comfortable (10/10) and some rooms 'excellent' by the beach, though one mention of rooms being uncomfortable.

Multiple guests described the property as very clean and well maintained, though some reported high humidity in rooms.

Reviews repeatedly call the grounds 'absolutely immaculate' and describe rooms as clean and welcoming.

Standard quality for this hotel tier

Not mentioned in reviews; assigned target overall rating.

Location and oceanfront setting repeatedly highlighted as a major positive (great views, right on the ocean).

Property and beach described as beautiful and gorgeous; location consistently highlighted as a major positive.

Negative note about the beach being unsuitable for bathing, limiting water-sport options; overall surroundings not highlighted positively in the review.

Generally praised: direct beach rooms and good location cited as a pro; one complaint about an obstructed/limited beach view but overall location feedback is very positive.

Staff frequently praised for friendliness and professionalism (names like Pablo and Carlos called out); however, some guests reported slow response times, sales/timeshare pressure and difficulty getting service at beach loungers.

Staff are widely praised (spa, pool attendants like Elier, kids club team, and examples of exceptional assistance), though multiple reviews note the front desk/check-in staff can be cold or unfriendly.

Mixed: several staff were described as very helpful and friendly, but the concierge repeatedly got the guest's name wrong despite later attempts to be amiable.

Mixed to negative: multiple complaints about poor service, billing issues and staff hanging up, though some mentions of renewed/very friendly staff and excellent restaurant attendants.

Food received mixed reviews: some restaurants (Italian, hibachi) noted positively, but overall many guests called the food mediocre, inconsistently seasoned or of lower quality.

Food receives positive mentions (taco place called out, food and pool lunch service praised); overall F&B sentiment is strong.

Mixed-positive: breakfast was described as excellent, though some meals did not match the price expectations.

Mixed to negative: several reports of poor food and very slow service at restaurants, though some praise for buffet, reserved dinners and a specific chef; overall F&B seen as below expectations.

Spa, pool and gym praised and the property offers many facilities, but beach lounge chairs were broken/uncomfortable, fitness facilities overcrowded and some expected extras (salts/bubble bath) were missing.

Strong amenities noted (spa, pools, kids club), though reviewers flagged maintenance issues such as loose/uneven pool tiles in the adult pool and a closed gym bathroom.

Negative: review reports very limited recreational and sports options (no tennis courts, limited water sports) and few activities for children.

Pools and reserved dinners praised, but pool hours and activity offerings are limited; amenities generally valued but constrained by schedules.

Mixed to negative: several guests complained about pricing, unexpected charges and aggressive sales/timeshare tactics, impacting perceived value.

Several guests felt the hotel is expensive and expected better resolution for problems (one guest received only 1,000 points); value perception is weaker than other categories.

Negative: meals were sometimes not consistent with the suggested price, indicating some perceived poor value.

Negative: multiple comments about high price, low quality, extra costs despite 'all inclusive' claim, and misleading promotions/restrictions.