Avani Metropolis Auckland Residences vs Similar Hotels

Room quality was good but noted as outdated in some cases.

Some rooms were appreciated, but issues with cleanliness impacted overall room quality.

Several guests reported issues such as no AC in rooms and a lack of windows.

Rooms are described as tired and dated, with some maintenance issues (noisy hallways, thin glazing, shower head problems) though room sizes and some views were appreciated.

Generally clean with some areas needing improvement, as mentioned in reviews.

Multiple reviews mentioned mould, unpleasant smells, and dirty showers.

Some reviews indicated cleanliness issues, particularly related to room quality and facilities.

Multiple guests reported cleanliness problems (blood on walls, uncollected rubbish and wet towels, missed servicing) — cleanliness is below expectations.

Located near the city center and attractions, highly praised.

Location received positive remarks for its proximity to attractions.

Multiple reviews praised the location as excellent, being close to key areas.

Consistently praised across reviews: central, excellent for restaurants, close to Viaduct/city centre with great views — location is a clear strength.

Staff were described as excellent and accommodating multiple times.

Staff were frequently noted for being helpful and accommodating.

Service was reported as standard, though some reviews indicated average or robotic interactions.

Service sentiment is mixed but often positive: several guests call staff friendly, helpful and accommodating (early check-in, catered needs). A few reports of a rude receptionist exist, but overall staff responsiveness and helpfulness were frequently praised.

Food options nearby were positively noted but hotel options were not mentioned.

No specific mention of food quality but amenities were generally adequate.

Breakfast was generally well-received, adding positively to the overall experience.

Food/Beverage feedback notes breakfast is served off-site and is a set menu (not buffet); some minor service/room kit issues (cups left in dishwasher). Overall acceptable but not outstanding.

Amenities met the needs but some areas considered dated.

Amenities like the pool and gym were well-received despite some issues.

Amenities like laundry facilities were mentioned as not functioning properly.

Amenities are functional but limited: pool/gym and breakfast facilities are off-site or across the road and parking is problematic — serviceable but not premium.

Value for money was generally regarded as good.

Good value given the competitive location and amenities.

Guests felt the price was acceptable, though they noted some sacrifices in quality.

Several guests felt the hotel is expensive for the condition and offerings (upgrade not worth price, breakfast add-on same cost as elsewhere) — perceived value is below average.