The Alana Surabaya vs Similar Hotels

Rooms were good, meeting basic expectations for comfort and quality.

Rooms are well-kept, clean, and spacious.

Mixed sentiment, with some complaints about dated features.

Standard quality for this hotel tier.

There were some concerns regarding cleanliness due to the handling of food.

Several reviews mentioned issues with cleanliness and dated linens.

Some reviews indicated cleanliness issues.

The hotel was very clean.

The accommodation was in a great location for access to work and close to the mall.

Location received mixed reviews due to nearby traffic and train noise.

Described as strategic and convenient, with good access to amenities.

Good location with easy access to transport and nearby eateries.

Staff were very helpful, especially the restaurant manager who accommodated dietary needs.

Guests commented positively about staff friendliness.

Staff were frequently described as friendly and helpful.

Kind and helpful staff throughout the stay.

Breakfast was consistently available and satisfactory.

Breakfast was good; however, dinner options were rated poorly.

Breakfast received positive feedback.

Good Indonesian breakfast with many variations.

Standard amenities were available for convenience.

Good range of amenities including a gym and pool.

General satisfaction, but with notes on specific amenities missing.

Standard quality for this hotel tier.

Prices were reasonable considering the service quality, despite higher prices for beer.

Mixed reviews regarding food prices and overall value.

Most reviewers felt it was a good deal for the price.

Standard quality for this hotel tier.