The Racquet Club vs Similar Hotels

Mixed reviews about room quality; while some found it acceptable, many mentioned the need for upgrades.

Mixed comments: some rooms modern and a good size, others small, dark, very warm or with a damp smell; bathrooms sometimes excellent but some cramped.

Rooms were largely seen as spacious and comfortable, though some discomfort was noted.

Rooms are generally spacious and comfortable, though some concerns about plumbing and maintenance were noted.

The cleanliness was criticized in several reviews, with mentions of bits on the carpet and needed deep cleaning.

Mostly praised across reviews: rooms and bathrooms described as tidy, spotless and impeccably cleaned, with a few isolated mentions of a damp smell in one room.

Some reviews mentioned cleanliness issues, including a damp smell and lack of attention to detail.

Rooms were clean and spacious, but some reviews mentioned issues with noise affecting cleanliness perception.

Numerous reviews highlighted the great location of the hotel, particularly its proximity to the city center.

Consistently highlighted as excellent — very close to attractions, station and city centre; considered a major positive of the hotel.

The location was frequently praised and considered excellent and central.

Multiple reviews highlighted the fantastic location in the city center.

Many reviews praised the friendly and accommodating staff, indicating excellent service.

Staff repeatedly described as friendly, helpful and brilliant; breakfast service struggled at times but staff were said to be trying their best.

Most guests commented positively on the friendly and helpful staff.

Staff were friendly and helpful, contributing positively to the stay experience.

No breakfast service was a common critique, impacting the overall satisfaction related to food services.

Polarised feedback: some guests praised breakfast as excellent/wonderful, while others reported chaotic service, long waits, missing items or cold/over-heated dishes.

No specific comments; assumed average quality for this hotel tier.

Breakfast was excellent for some, but others noted room for improvement in service and variety.

Amenities were often considered basic, with comments about the lack of a bar, restaurant, or modern facilities.

Shortcomings noted: no in-room fridge, no air conditioning in some rooms, weak water pressure, outdated hairdryer, and limited breakfast crockery/teapots in service area.

Some guests mentioned missing hand towels and other amenities were lacking.

Breakfast was praised, but there were mentions of cramped dining conditions.

Value for money was mentioned with some reviews indicating acceptable pricing despite the quality concerns.

Several guests called it good value or well worth the money despite some minor drawbacks (deposit hold, décor issues).

Guests found the price reasonable for the quality offered.

Perceived as good value given the central location and overall quality.