Hilton Garden Inn New York Central Park South-Midtown West vs Similar Hotels

Mixed reviews about room comfort and mostly small sizes justifying a slightly lower score.

Reviews indicated that rooms were small and some furniture was worn out.

Mixed: some rooms are spacious (including accessible rooms) with great views and good beds, while others are small; several guests reported corridor/street noise and inconsistent room sizes.

Several reviews mentioned rooms being small but well designed.

Numerous reviews mention issues with cleanliness, including dirty toilets and poor maintenance.

Multiple reviews noted issues with cleanliness, including cockroaches and general uncleanliness.

Generally positive: multiple guests mentioned rooms were clean and well maintained, though a few noted minor maintenance issues (broken curtain, drawers) that affected perceived upkeep.

Some reviews mentioned cleanliness issues and dirtiness.

Positive mentions of excellent location close to attractions like Central Park and Times Square.

Numerous reviews highlighted the hotel's excellent location in Manhattan, close to major attractions.

Excellent: many guests praised the central location (close to subway, Times Square, Central Park) and enjoyed city views from higher floors.

Many reviews highlighted the excellent location close to Times Square.

The staff were described as friendly and helpful, especially at check-in.

Staff received praise for being friendly and helpful, though some instances of rudeness were noted.

Strong positive: staff repeatedly described as helpful, friendly and accommodating; transfer service to JFK noted as available.

Despite some negative comments, overall service was positively noted by many guests.

Positive remarks about the restaurant in the hotel, although not extensively reviewed.

Complimentary coffee and wine were appreciated, but improvement options were suggested.

Mixed: breakfast was described both as good with variety and as pricey; some guests found the coffee and certain breakfast elements disappointing.

Many guests enjoyed the food options provided.

Certain amenities were noted as inadequate or malfunctioning, such as elevators and missing kitchenware.

Basic amenities were mentioned, but lack of standard items like kettles was noted.

Some shortcomings: building amenities are basic (small appliances, basic kitchenware), limited elevators causing waits at peak times, and advertised private parking was not available for at least one guest.

Multiple guests noted good amenities, though some lacked details.

Several comments indicate that the hotel is overpriced for the experience provided.

Guests felt the hotel was overpriced given the condition and size of the rooms.

Negative sentiment: at least one guest explicitly felt the rate paid did not match room size or level of service/amenities; overall perceived value was below expectations for the price.

Guests felt the pricing was high for the space and amenities.