Grand Darmo Suite by AMITHYA vs Similar Hotels

The room was comfortable and good.

Some reviews mention small rooms and tired interiors; however, others report spaciousness.

Room comfort is noted positively by several guests (comfortable, roomy, ethnic decor), but there are clear negatives: worn and old rooms, flooring coming off, mold in shower curtain, poor noise isolation and inadequate kitchen equipment in an apartment. Mixed to below-average room quality overall.

The room quality is generally good but noted to be hot, indicating potential issues with the AC.

The room was clean and well-maintained.

Several reviews indicate cleanliness issues, including reports of cockroaches and untidy conditions.

Several guests report the hotel is generally clean (mentions of 'czysto', 'clean' rooms), but there are notable issues: a guest found a cockroach and another reported black mold in the shower curtain; one reviewer said cleaning was below the hotel's category. Mixed-cleanliness with some serious negatives.

Comments about cleanliness were mixed, with some positive notes but also mention of dirty towels.

Convenient location for exploring Surabaya.

Good location, but noted to be quite distant from major shopping areas.

Location repeatedly described as very good/strategic, close to shops and restaurants, and convenient for city access. Several reviews highlight the hotel's central placement and accessibility.

The hotel is well-located close to the train station and a mall, which is highly favorable.

Excellent service from the staff, especially Putri, who was incredibly helpful, friendly, and attentive.

Staff were described as friendly and helpful, but there were serious issues with privacy and harassment.

Service is frequently praised: staff described as adorable, very friendly and helpful, with specific positive mentions of reception staff and a helpful hotel driver. Some service issues occurred (slow response to kitchen requests, a few cold interactions), but overall service sentiment is strongly positive.

The receptionist received high praise for their good treatment of guests.

Restaurant and other food facilities not yet tried.

Food quality received mixed reviews, with praises for breakfast but fair ratings for the restaurant offerings.

Breakfast receives consistently strong praise (large variety, 'fantastic' breakfast, good options and breakfast boxes for tours). A few reviewers described breakfast as only 'okay', but overall food and beverage sentiment is positive.

Breakfast received negative feedback, impacting the overall perception of food and beverage services.

Facilities not yet tried but mentioned for future visits.

Amenities like the gym and pool received positive feedback.

Amenities (pool, gym, spa, ability to get breakfast boxes for tours, on-site restaurants) are attractive and frequently mentioned. However, there was at least one instance where pool access was affected by public swimming lessons and a noted difficult slope to some elevators.

Limited amenities noted, such as minimal water availability and lack of streaming services.

Standard quality for this hotel tier.

Some guests felt it was a good value, especially for the amenities offered.

Multiple guests mention good value or a reasonable price-quality compromise. Given the combination of good breakfast, location and service, perceived value is generally positive despite some room/cleanliness issues.

General value perception reflects a fair deal considering the location and quality.