Tokyu Stay Shimbashi - Ginza area vs Similar Hotels

Some complaints about mattress firmness and room size.

Rooms mentioned as small and somewhat limited in space.

Rooms were spacious for Tokyo standards with good amenities.

Rooms described as small and in need of upgrades.

The housekeeping service frequency for long stays was mentioned as a concern.

Multiple reviews mention clean and well-maintained rooms.

Rooms were generally clean, but some reviews mentioned issues with cleanliness around the buildings.

The hotel was clean, but some areas feel dated.

Centrally located near multiple train stations and food options.

Great location easily accessible to transport and attractions.

Convenient location, within walking distance to Ginza and close to metro stations.

Excellent location with easy access to public transportation.

Staff were described as friendly and accommodating, responding to guest needs.

Guests frequently highlight the helpful and gracious staff.

Staff was friendly and helpful, though one review noted poor staff interaction.

Friendly staff, but some guests experienced delays during check-in.

Breakfast selection received some positive feedback.

Breakfast received high praise from multiple reviews.

Breakfast options were limited, which was a disappointment for some guests.

Breakfast received positive remarks but was noted as repetitive.

Washing machine and microwave in rooms were positively noted.

Basic amenities; some dissatisfaction with fitness center and coffee service.

Good hotel amenities including free drinks, though the fitness center was lacking.

Amenities were decent but the gym was noted as being too small.

Considered good value with the benefits for the price.

Perceived as expensive, with guests feeling mixed about value for price.

Some guests felt the services didn't match high prices, particularly for early and late check-ins.

Perceived value affected by small room sizes and higher pricing.