Matsuzakaya Honten vs Similar Hotels

Rooms were spacious, traditional, and comfortable.

Rooms are traditional and charming for many guests but feel dated to others; some guests noted weak or absent air conditioning and older fans, while mattresses were sometimes called comfortable.

Rooms are spacious, but some issues with space due to tatami arrangement for larger groups.

Rooms were spacious with some positive remarks, but maintenance issues were noted.

Very quiet and clean facilities, though some areas may need refreshing.

Several reviews report musty smells and mold in parts of the indoor onsen and general wear; cleanliness concerns lowered this score despite praise for onsen water quality in other places.

Some rooms are reported to have older interiors and air conditioning issues.

Multiple mentions of poor cleanliness and maintenance issues highlighted by several guests.

Beautiful setting with a great atmosphere for relaxing.

Location is favored (higher elevation, cool, fitting guests' needs) and the ryokan setting is appreciated; it is somewhat remote, which limits nearby shops but enhances atmosphere.

Peaceful location with great views and nearby nature.

Location received positive remarks, described as excellent and beautiful.

Staff were extremely helpful and kind, providing excellent service throughout.

Service is repeatedly praised across languages: staff described as very kind, attentive (even delivering missed breakfast to the room), and welcoming—a clear strength of the property.

Staff are exceptional and provided good service, including shuttle bus assistance.

Staff was generally described as friendly and helpful, with some service issues related to language and efficiency.

The meals were visually appealing and delicious, with special dietary options.

Meals are frequently described as excellent and authentic (dinner a highlight); some logistical limitations noted (preset meal times, need to reserve dinner, limited shop options for late-night items).

Food was outstanding, particularly the dinner and breakfast offerings.

While some meals were enjoyed, others were criticized heavily.

The onsen and facilities were exceptional and added to the experience.

Onsen amenities are outstanding (multiple onsens, beautiful outdoor onsen, yukata experience, garden/snack shop); however, the hotel shop has limited emergency options and there is no nearby convenience store.

Excellent amenities including free drinks in the lounge and multiple relaxation options.

Private onsen experience was highly praised, though some amenities had issues.

While it was pricey, the overall experience was deemed worth it.

Many guests enjoyed the experience but found the hotel relatively pricey; fixed meal times, checkout time complaints, and occasional issues with included meals affected perceived value.

Offers good value particularly with half board options.

Mixed feelings about overall value, some guests felt it wasn't worth the price.