Quest Hotel Darmo - Surabaya by ASTON vs Similar Hotels

Rooms were generally described as cozy and comfortable, with some issues noted.

Rooms are generally okay, with some noted issues affecting sleep quality.

Rooms are clean but could use renovation.

Room comfort is noted positively by several guests (comfortable, roomy, ethnic decor), but there are clear negatives: worn and old rooms, flooring coming off, mold in shower curtain, poor noise isolation and inadequate kitchen equipment in an apartment. Mixed to below-average room quality overall.

Several reviews indicated issues with cleanliness, including dirty towels and sheets.

Several reviews indicate issues with cleanliness, particularly in bathrooms.

Mentioned concerns about room cleanliness and unclean towels.

Several guests report the hotel is generally clean (mentions of 'czysto', 'clean' rooms), but there are notable issues: a guest found a cockroach and another reported black mold in the shower curtain; one reviewer said cleaning was below the hotel's category. Mixed-cleanliness with some serious negatives.

The location was mentioned as quiet and somewhat far from the market but not too far from the city center.

Often noted for convenient location, close to amenities and transport.

The location is convenient and strategic.

Location repeatedly described as very good/strategic, close to shops and restaurants, and convenient for city access. Several reviews highlight the hotel's central placement and accessibility.

Staff were described as exceptional and polite in multiple reviews.

Consistently highlighted as friendly and helpful by several guests.

Staff are described as friendly and accommodating.

Service is frequently praised: staff described as adorable, very friendly and helpful, with specific positive mentions of reception staff and a helpful hotel driver. Some service issues occurred (slow response to kitchen requests, a few cold interactions), but overall service sentiment is strongly positive.

Breakfast and food services received positive feedback.

Breakfast praised, but some concerns about limited dinner options.

Food is well-reviewed, although breakfast variety is noted.

Breakfast receives consistently strong praise (large variety, 'fantastic' breakfast, good options and breakfast boxes for tours). A few reviewers described breakfast as only 'okay', but overall food and beverage sentiment is positive.

Amenities were good but had minor defects and no refill of toiletries.

Amenities like breakfast and hot water receive positive feedback from guests.

Adequate amenities described, but some areas need refurbishment.

Amenities (pool, gym, spa, ability to get breakfast boxes for tours, on-site restaurants) are attractive and frequently mentioned. However, there was at least one instance where pool access was affected by public swimming lessons and a noted difficult slope to some elevators.

Overall perceived as good value, despite some issues.

Guests mention good value compared to the price.

Reasonable prices for the hotel quality and services.

Multiple guests mention good value or a reasonable price-quality compromise. Given the combination of good breakfast, location and service, perceived value is generally positive despite some room/cleanliness issues.