Hotel Grand Toya vs Similar Hotels

Comments reflected that rooms were a bit outdated and needed maintenance, with specific issues noted.

Mixed opinions; some mentioned that rooms are dated or small.

Outdated rooms with poor lighting.

Generally comfortable but noted that some rooms were small and had noise issues.

Guests mentioned issues with cleanliness, including dirty windows and bad odors in bathrooms.

Some reviews indicated issues with cleanliness, including dust and a lack of thorough cleaning.

Concerns about cleanliness, including hair in the hot spring.

Multiple reviews mentioned issues with the cleanliness and overall maintenance, such as an old drainage system and an unpleasant odor.

Many reviews praised the location, highlighting convenience to transportation and scenic views.

Frequent mentions of the excellent location with beautiful views of the lake and convenience.

Great location near Lake Toya and eateries.

Many reviews praised the stunning views and convenient location near Lake Toya.

Service was generally good, with assistance offered, though there were complaints about the staff's responsiveness in certain situations.

Generally positive mentions of service quality, with some reviews praising staff professionalism.

Service quality was average with some rude staff experiences.

Overall positive remarks about service, although there were some issues with initial check-in service.

Food received positive feedback but there were complaints about the breakfast quality.

Breakfast was mentioned negatively, while other meals received better feedback.

Excellent buffet breakfast and dinner options.

Food quality was mostly rated positively but had some comments regarding improvement.

Amenities were appreciated but some guests noted the need for updates, especially in the bath areas.

Facilities like the onsen were appreciated, but some areas noted they were old.

Good amenities including hot springs and washing machines.

The hot springs and facilities received high praise for their quality and experience.

Value for money was acceptable, although some guests felt the facilities did not fully justify the price.

Some mentioned pricing as reasonable given the overall experience.

Reasonable prices for the location and food.

Concerns raised about food pricing relative to quality, suggesting some value for money issues.