Hotel Gracery Shinjuku vs Similar Hotels

Room size was small for some, with mixed comfort in beds.

Rooms considered too small by many guests, but clean.

Rooms were generally described as small with some amenities lacking.

Many reviews call the rooms 'very small' with limited space for luggage and some AC control issues; this is the clearest negative theme across reviews.

Everything was clean and well maintained.

Clean and tidy, but some reviews indicated issues with room size.

The room was clean, but some guests mentioned issues with the lobby's smell and size.

Multiple reviews explicitly note rooms and the rooftop onsen as clean; no major cleanliness complaints.

Location can’t be beat, convenient to everything in Shinjuku.

Excellent location near many establishments and train station.

Excellent location in Shinjuku with easy access to nightlife and transportation.

Consistently praised as an excellent, central Shinjuku location — convenient for shopping, dining and transit; a few notes about street noise at night did not outweigh the positives.

Staff were polite and pleasant, but some staff were unhelpful.

Generally attentive staff; some reviews indicated mixed experiences.

Staff were reported to be friendly and accommodating.

Staff frequently described as kind and helpful at check-in, but several mentions of limited English and some chaotic reception operations lower the score slightly.

Breakfast was amazing and superb.

Breakfast was well-received, but specific options were not mentioned.

Snacks and drinks were available nearby; breakfast could be more varied.

Breakfast is described positively by at least one guest ('typical breakfast is incredible'); otherwise limited mentions of F&B, so set near the target rating.

Limited amenities like no streaming services and small room.

Basic amenities available; some guests missed more storage options.

Some amenities were lacking, such as additional washing machines and weak hair dryers.

Rooftop onsen and large spa are repeatedly praised; some minor issues noted (vending machine out of order, clothes dryer performance) but overall amenities are a strong point.

Good value considering location, though room price for size was high.

Good value for the location, despite the small room sizes.

Overall value is good for the location, though some felt it was overpriced for room size.

Several guests explicitly state the hotel is very good value for the price, making value one of the stronger positives.