Holiday Inn Express London - ExCel by IHG vs Similar Hotels

Generally good, although some rooms had strange smells.

Rooms described as small with cleanliness issues, but some found comfort in the beds.

Rooms are generally comfortable, but issues with warmth and air conditioning noted.

Rooms were large and modern, but some guests found the beds uncomfortable.

Some reviews mentioned dirty carpets and unclean bathrooms.

There were cleanliness issues mentioned, including dirty windows and common areas.

While most reviews appreciated the cleanliness, one noted the carpet was dirty.

The hotel was clean and comfortable, but some guests reported issues with the heating and food temperature.

Conveniently located near train and bus stations, though a bit remote from major attractions.

Location is convenient for transport, but some found it a bit far from central attractions.

Conveniently located near the airport, mentioned positively by several guests.

The location was perfect for accessing nearby attractions and transport.

Staff provided outstanding service and were friendly and helpful, particularly Cleo, Denise, and Priya.

Staff were noted as friendly in several reviews, but some encounters were lacking warmth.

Multiple reviews praised the friendly and professional staff.

Staff were described as friendly and helpful, with instances of good service noted.

Food was sometimes not up to expectations, with reviews mentioning limited breakfast options.

Breakfast was frequently praised as good with a decent variety.

Breakfast had a large variety, but some noted it was not exceptional.

Breakfast was a small selection, and some guests reported issues with evening meals being not up to par.

Well-stocked bar and decent breakfast options, but missing some items.

Amenities were moderately mentioned, with a good variety in the breakfast.

Most amenities were in good working condition, though there were minor complaints.

Basic amenities were present; however, some guests noted a lack of air conditioning.

Overall value commensurate with the service and facilities provided.

Considered good value for the price, but some reviews suggest better options available.

Guests found the pricing to be unbeatable for the quality offered.

Overall a decent value considering the location and comfort, but some felt pricing was inconsistent.