Sports Illustrated Resorts Chicago vs Similar Hotels

Mixed: rooms praised for comfortable beds and good bathroom/get-ready areas, but several guests mentioned very small rooms, layout issues (cooler too close to bed), and one comment about a bed being too soft.

Many guests praise spacious, comfortable rooms and beds, quiet rooms and large bathrooms; isolated negatives include an incorrectly sized corner room for one guest and a non-functional shower in another room.

Rooms described as comfortable and in some cases spacious, but several maintenance issues were reported (lamp and USB outlets not working, bathroom door sticking, beat-up bed frame, small room size in some mentions).

Rooms were described as cute but some found them small.

Mixed reports: several guests said rooms were clean but there was at least one report of a silverfish infestation and repeated issues with housekeeping/towel service being slow or needing to be requested.

Multiple reviews explicitly call the hotel and rooms 'clean' and note tidy rooms and housekeeping (clean rooms, early check-in and packages received without issue).

Mostly praised as clean (multiple mentions of 'clean room' and 'rooms are clean and comfortable') but isolated issues noted (old/stained carpet in one review).

Some reviews mentioned cleanliness issues in the lobby and room.

Consistently cited as a major positive: downtown, walkable to attractions and convenient to trains; guests repeatedly praised the central location.

Overwhelming praise for central location and river views — described as 'very central', 'amazing location', 'perfect for city exploring' and 'room view of the river was stunning'.

Repeatedly highlighted as excellent/prime: walkable, near shopping and transit, rooftop views and central position praised across many reviews.

Excellent location was frequently highlighted as a benefit.

Generally excellent staff service praised repeatedly (helpful, friendly, early check-in, anniversary surprise, named staff called out), though there are isolated operational failures (very long late-night check-in waits, slow room cleaning response). Overall sentiment strongly positive.

Staff repeatedly described as friendly, helpful, and kind (helpful valet, bellmen praised); isolated service problems (parking app confusion, missing vouchers, occasional housekeeping timing) but overall strong service sentiment.

Consistently strong staff feedback (front desk supervisor, Beatriz, Milthon and many mentions of friendly/professional staff); a few isolated service lapses (check-in wifi explanation, one incident with a locked-out teen) do not outweigh overwhelmingly positive comments.

Many reviews praised the staff as friendly and helpful.

Complimentary drinks and a guest happy hour were appreciated; guests also noted there is no on-site restaurant and limited food offerings, but overall beverage offerings were viewed positively.

Limited mentions: breakfast not included and restaurant prices described as high; promised drink vouchers not always delivered — no strong positive F&B sentiment in reviews.

Restaurant and breakfast service received positive shout-outs (staff like Milthon) though a few reviewers noted issues with what 'breakfast included' actually provided or limited menu options.

Breakfast was mentioned positively, indicating good quality.

Rooftop, complimentary drinks/happy hour, and thoughtful in-room features were highlighted as strong positives; however rooftop access hours and a small fitness room were noted as limitations.

Valet and parking available but guests reported parking booking complexity and high cost; some expected amenities missing (no minibar, no room service for some) — generally adequate but with gaps noted.

Rooftop and restaurant praised, but multiple guests reported elevator outages, valet delays, steamer not working and some missing in-room conveniences (mirror/power).

Amenities were considered adequate but some noted limited bar options.

Mostly positive impressions of value given location and service, but a few strong complaints (high short-stay cost, daily resort fee) temper the sentiment.

Mixed sentiment: guests found the location and rooms excellent but several mentioned high prices, breakfast not included and perceived price drops after booking; some felt loyalty perks (vouchers) were not honoured.

Several guests explicitly said price felt high for the quality; complaints about valet fees and 'breakfast included' not being honored lowered perceived value.

Overall value was recognized as good for the price paid.