Best Western Carlton Hotel vs Similar Hotels

Mixed room quality: many report comfortable beds and clean rooms, but multiple guests noted small/tight rooms (family rooms or advertised rooms not matching expectations), dated bathrooms, and rooms that need revamping.

Rooms were described as small and some comments indicated discomfort.

Rooms were described as basic and some were in poor condition.

Some rooms were spacious and comfortable, but others were described as dated and cramped.

Multiple guests repeatedly praised cleanliness of rooms and bedding; several mentions of very clean rooms and attentive cleaning staff. Some isolated cleanliness issues noted (bathroom grime, occasional fruit flies and a dog-related smell in some rooms).

Some reviews mentioned outdated conditions and poor bathroom maintenance.

Multiple mentions of dirty rooms and bedding leading to dissatisfaction.

Several reviews mentioned issues with cleanliness, particularly regarding room conditions.

Location frequently praised: seaside/sea views, quiet area with tram nearby and easy access. Some rooms had poor views or overlooked a car park with rubbish, but location generally a positive.

Conveniently located on the promenade and near tram stops.

The location was praised for its proximity to attractions.

Positive feedback on location, particularly regarding convenience for activities.

Service is a strong point overall: many reviews describe staff as friendly, helpful, attentive and obliging (including a praised chef). A few negative incidents (one rude/swearing receptionist, reports of staff avoiding contact) are isolated but reduce the perfect score.

Staff were described as kind and welcoming.

Staff were noted to be friendly and accommodating, with a few exceptions.

Staff were noted as friendly and helpful, despite some service delays.

Food and beverage generally rated well: excellent and varied breakfasts, good dinner options noted. Some issues reported with bar (fruit flies) and drinks prices being high for guests staying in.

Breakfast and food quality received positive feedback.

Breakfast complaints regarding cold food and lack of variety hampered perceptions.

Breakfast was highly praised and there were good options available.

Amenities are adequate: breakfast service is strong and consistent, parking is available (often charged) and fans provided when needed. Some negatives around bar cleanliness (fruit flies) and parking availability/condition.

Entertainment was generally well-received; however, some amenities like toiletries were lacking.

Amenities like the pool and bar were appreciated but were described as limited.

Amenities were generally good, but parking fees were a point of contention.

Perceived value is average-to-slightly-below: positive cleanliness and service help value, but extra charges for parking, pricey drinks in the bar, and small/dated rooms lower perceived value for some guests.

Mixed feelings about pricing considering the condition of the hotel.

The pricing was deemed fair given the basic offerings and location.

Mixed reviews on value considering extra charges, but good overall quality for price.