Ascott Waterplace Surabaya vs Similar Hotels

Rooms are comfortable and spacious, but some may need updating.

Rooms were described as spacious and luxurious.

Luxurious, well-appointed, quiet and spacious rooms.

Rooms described as clean and comfortable, but some mentioned issues with smoking rooms.

There were instances of ants and roaches found in the kitchen.

Some reviews mentioned dirty sheets and bathroom issues.

Rooms are always very clean and comfortable.

Most reviews highlighted cleanliness positively; however, there were mentions of limited space in rooms.

Hotel is conveniently located next to a mall and near other attractions.

The hotel's location near Pakuwon Mall was positively highlighted.

Great location directly above Pakuwon Shopping Mall.

Conveniently located next to a mall, positively received by guests.

Staff was described as friendly and helpful, with adequate communication.

Multiple reviews praised the helpfulness and friendliness of the staff.

Exceptional, friendly and efficient service throughout.

Consistently noted as excellent across multiple reviews with praise for staff attentiveness and hospitality.

Breakfast options were noted as good.

Breakfast was praised although some issues were noted on specific days.

Breakfast has good variety and freshness; superb evening cocktails.

Breakfast was highlighted positively with lots of variety, though one guest expected more options.

Good kitchen facilities, but minor issues such as lack of washing soap.

Breakfast and gym facilities were well-received, but some mentioned room issues.

Great pool area with plenty of sun beds.

Standard quality amenities fit for a hotel of this rating.

Offers good space and facilities for families at a reasonable price.

Generally seen as a good value given its amenities.

High quality experience justifies the price.

Generally received well, though some felt the breakfast options could improve.