Holiday Inn Express & Suites Toronto Airport West by IHG vs Similar Hotels

Rooms were described as dated, smaller, and having various maintenance issues.

Several reviews mentioned significant issues with room maintenance and cleanliness, leading to a low score.

Most reviews noted comfort and good room setup.

Rooms are clean, comfortable, and well-maintained.

The room had issues with odor and cleanliness as mentioned in several reviews.

Multiple reviews highlighted cleanliness issues, describing the hotel as filthy with unclean rooms.

Concerns were raised about room cleanliness and dirty utensils.

Rooms are reported as clean and comfortable, with occasional mentions of towel replenishment issues.

Guests appreciated the proximity to the airport and convenience of location.

The location was frequently praised, especially for its accessibility to the airport.

Mixed feelings about location; some found it inappropriate for relaxation.

The hotel is conveniently close to the airport, benefiting travelers.

The staff, particularly Riya, provided excellent service and positive energy.

Service was mentioned positively, though some reports indicated a lack of concern from staff regarding issues.

Staff was generally friendly and accommodating, with some positive interactions.

Staff are consistently described as friendly, accommodating, and helpful, especially Lucky Singh.

Breakfast options were limited but was praised for quality.

Breakfast options were highlighted as excellent, contributing positively to the experience.

Negative remarks regarding food quality and breakfast charges.

Food in the restaurant is reported as good.

The gym and breakfast options received positive mentions.

Amenities like breakfast received positive mentions, improving the overall perception.

Good amenities including warm cookies at check-in, though shuttle service had issues.

Includes useful amenities like a shuttle service to the airport.

Guests found it to be a good value, especially for the holiday season.

Overall value was considered decent, particularly for budget travelers.

Reported high breakfast costs and value concerns for the overall stay.

Guests feel they receive good value for their stay, given the quality and service.