Genting Hotel & Spa at Resorts World Birmingham vs Similar Hotels

Rooms are spacious and well-appointed, though some noted noise issues.

Rooms are described as worn out and in need of updates.

Mixed to negative comments: uncomfortable beds/pillows, shower-over-bath difficult to use (especially for tall guests), some rooms described as tired and at least one report of a broken toilet flush.

Rooms were comfortable overall but noted issues with lighting and pillow quality.

Guests appreciated the cleanliness of the rooms and hotel overall.

Several reviews mention dirty rooms and issues with cleanliness.

Generally praised as clean (one review explicitly: 'Excellent cleanliness') but occasional notes that rooms felt a little tired; overall good hygiene but not flawless.

Generally clean, but some reviews mentioned issues with specific items like toilet paper.

Conveniently located near venues and shopping areas.

Location is consistently praised for its proximity to the NEC and convenience.

Repeatedly highlighted as excellent for NEC, airport and Resorts World — short walks, convenient parking and shuttle make location a major positive.

Perfect location for airport access, just a few minutes walk to the terminal.

Staff were consistently described as friendly and helpful.

Staff are frequently described as friendly and helpful.

Consistently strong praise for staff across reviews (friendly, helpful, named staff highlighted); occasional reliance on reception for door/access assistance for wheelchair users.

Staff were very friendly and accommodating.

Dining options were rated well, but some feedback indicated average breakfast.

Food quality received negative feedback with some guests opting to eat elsewhere.

Breakfast buffet and hotel restaurant repeatedly praised as excellent; one comment that evening meal could be better, but overall strong F&B sentiment.

Food was nice, but some found it overpriced.

Great amenities including spa services and dining options.

Amenities like the pool are highlighted positively, but some aspects were criticized.

Good practical amenities noted (fridge, shuttle, parking, comfortable facilities) but some accessibility issues (carpeted routes, doors hard to open) and a non-working bathroom fan reported.

Basic amenities; some issues noted regarding restaurant offerings.

Generally good value, but some felt not all aspects met expectations.

Mentioned as poor value by a few guests, particularly regarding parking.

Mixed: restaurant and parking described as reasonably priced, but some guests felt costs are rising and questioned value.

Good value considering location and overall experience.