Grand Mercure Jakarta Kemayoran vs Similar Hotels

Rooms are described as clean, spacious, and well-designed.

Spacious and comfortable rooms.

Rooms were described as excellent, although some needed refurbishment.

Rooms described as spacious and pleasant by several guests, though some guests reported an assigned room they disliked, bathroom clogging and occasional unpleasant smells.

Some reviews mention disrepair and dirty rooms, impacting the score.

Very clean and comfortable rooms, but one guest mentioned a TV remote issue upon arrival.

Guests noted the hotel was very clean but mentioned issues with the bathroom.

Mixed reports: several guests praised very clean rooms and overall hotel cleanliness, while other reviews mention unclean sheets/towels, mold in toilet corners and occasional toilet odor/clogging.

Location is strategic and accessible via taxi apps, offsetting some transportation issues.

Excellent central location, convenient for accessing transportation.

Conveniently located near the expo, highly rated by guests.

Generally positive: reviewers mention the location is good and easy to navigate; some noise from nearby train for lower floors noted.

Positive mentions of friendly staff and helpful service throughout the hotel.

Staff were very helpful and accommodating, promptly addressing any issues.

Multiple reviews praised the outstanding service, particularly from staff member Listi.

Generally excellent — multiple reviews note very friendly, helpful and polite staff (front desk praised). One strong negative incident (unnecessary early check-out call) lowered but did not outweigh positive service comments.

Breakfast has varied options but feedback indicates it may not cater well to western tastes.

Breakfast variety and quality received high praise.

Breakfast received mixed reviews, with some food served cold.

Very positive: multiple guests praised the breakfast (variety, quality) and overall F&B experience.

Good amenities including a large pool and well-equipped gym.

Great facilities including a large swimming pool and beautiful gardens.

Standard amenities were available but some guests expected more.

Amenities received mixed-to-negative feedback: wellness/jacuzzi issues (not hot/not working), concerns about pool area (mosquitoes, smoking nearby) and requests for better maintenance.

Guests feel they receive excellent value for the prices they pay.

Good value given the range of amenities and quality of service.

Guests felt that the price was fair for the quality of service and location.

Standard quality for this hotel tier.