Best Western Plus Bentley Hotel vs Similar Hotels

Rooms often described as large and comfortable (good beds) but with tired bathrooms, worn furnishings, old noisy AC units and shower control problems.

Complaints about noisy beds and lack of air conditioning impacting comfort.

The hotel is a bit tired but everything in the room worked and the bed was clean.

Room quality was criticized for being dated and uncomfortable in some instances.

Mixed reports: several guests noted sticky surfaces, stained/mouldy bathroom areas and shabby furniture, though some reviews described rooms as clean.

Concerns about dirty towels and overall cleanliness mentioned by multiple guests.

The cleaning staff did a poor job, leaving behind cobwebs and dust in the room. The bathroom was particularly dirty.

Several reviews mentioned issues with room cleanliness, including hairs left in the shower.

Very positive: many guests praised the central/ideal location, proximity to transport, and ample parking; occasional noise issues for rooms facing busy roads.

Convenient location with good accessibility, though noise from nearby venues was a concern.

Nice location but tricky to find.

Many positive comments about the great location near the waterfront and city center.

Generally excellent front-line staff: repeatedly described as friendly, professional and helpful (named staff praised); some comments about lack of overall management but front-desk service is a strong point.

Many reviews highlight friendly and helpful staff, with a quick check-in process.

The staff were very friendly and helpful.

Mixed reviews about service; some staff were friendly while others were unhelpful, indicating a standard quality for this hotel tier.

Breakfast frequently praised and some good restaurant experiences, though other guests described the food as average or not very good.

Positive remarks about breakfast quality, though some areas could improve.

Breakfast had numerous flies.

Positive feedback on the breakfast and food quality.

Some useful amenities (parking, breakfast, neighbouring restaurant) but multiple operational failures reported (no running water, lifts out of order), plus no phone signal in rooms and a windowless bar area.

Basic amenities available, though some guests noted a lack of air conditioning.

Basic amenities provided but needs some upgrading.

General positive remarks about available amenities, with some criticism over breakfast and car park availability.

Mixed perception: reasonable for location and comfortable rooms for many, but serious service/maintenance failures (water outages, cleanliness issues) lowered perceived value for some guests.

Good value for price paid, particularly for location and included breakfast.

Good value for money.

Overall good value perceived, but room conditions lowered the perceived value in some cases.