Encuentro Guadalupe

Its a secluded area far away for retreat

The property was unsafe and unsanitary. The room had serious cleanliness issues, including water damage and stains on the sheets that appeared to be blood or bodily fluids. The overall condition did not match acceptable health or accommodation standards, and I did not feel comfortable or safe staying there.

Espectacular

Falta amenidades en la habitación como una cafetera

endroit unique une experience à vivre

Quelle vue magnifique ! En arrivant, de nuit, avec la pleine lune sur la terrasse du bâtiment de l’accueil, c’était un spectacle incroyable. Nous avons été très bien accueillis.

Nos cabanes donnaient sur l’autre côté. C’était aussi très joli mais nous préférions la vue de l’arrivée. Comme nous y étions en semaine, il n’était pas possible de prendre un petit déjeuner. Mais l’hôtesse d’accueil nous a offert un thé et un café

Great place! Excellent customer service

Encuentro was amazing. The staff was super helpful and friendly. Catered ti our every need at all hours of the day. Absolutely loved this place.

There was a strong drainage smell coming from the bathroom. We had to open the windows, but because of the warm weather we couldn't keep them open for too long as the A/C would be worthless. At some point in the morning the A/C stopped working. The timing of transportation was an issue ... it took about 15-20 minutes.

no consumimos desayuno, me gusto la arquitectura, el area de la alberca y las villas. A excepcion del interior de la habitacion que el diseño interior rompe con la intencion del resto del desarrollo

el interior de la habitaón, el material de los muros, y la sensacion del espacio, no son lo mismo que el exterior del conjunto. No hay armonia del interior y exterior

We loved our stay here. It was gorgeous and everyone was wonderful. We'll be back!

El paisaje

El precio muy elevado

Nature and peaceful

STAY AWAY!!!! This is basically glorified camping—and not in a cute way. You can’t drive up to your room; instead, you have to take a bumpy shuttle every time you need to go anywhere. Forgot something in your car? Need to go to the lobby? Shuttle. The property *is* beautiful, but our experience in Room 2 was incredibly disappointing—and absolutely not worth the nearly 400 USD a night price tag. After dinner, we noticed a strong sulfur/rotten egg smell outside… and then realized it had made its way into the room. It was so bad it made us dizzy. We had to open all the windows and sleep in the cold. When we contacted staff, they sent someone who sprayed air freshener and poured something down a drain—but he also admitted this issue happens *often* in certain rooms. That was incredibly frustrating and concerning. The next morning, things got worse. We waited over an hour for breakfast, never received our food, and had to leave for a wine tasting without eating—or even having time to get ready. We ended up checking out early. While they refunded the second night and gave us a bottle of wine, we were still charged full price for the night we spent breathing in noxious fumes. For a known issue, that’s just unacceptable. Don't waste your money.

The uniqueness of the property and the landscape.

NA

Excelente ubicación, excelente servicio y sus instalaciones hacen que la estadia sea toda una experiencia inolvidable.

Slipping down the dirt road after light rain thankfully we had 4 we Restaurant had no gas so no food

Was clean

Was very disappointed with the property

This hotel (one of the first eco-boutiques in Valle) has held up well. The service is excellent and the grounds are stunning, especially over the hill where the "lofts" are located. A great place to disappear for the weekend.

The staff was fantastic, from the drivers to the front of house. Always ready to help and make sure we had what we needed. I can't wait to go back.

Small and not greatly important - but a small in room fridge and a microwave - due to the Pods being isolated. But honestly with a little planning - these would not be an issue, and I understand the need to make each Pod as self contained and efficient as possible.

It’s a nice place to visit. The room is small. The staff jd very nice. Great view.

The service from the staff makes the difference. The location is peaceful.

I am a coffee lover, a suggestion is to add a coffee maker to each room, with a selected or exclusive pouch, to have a beverage first thing in the morning, to make your wait for the van more friendly.

Muy buena atención de todo el personal

need to seal the rooms looks some damaged

This venue is gorgeous. And the staff were exceptionally helpful.

There was no TV or music in the Room. There were no refrigerator in the room to keep anything cold. The restaurant closed at 5 and by the time I checked in there was nothing available to eat without leaving. For the price they are charging it fell short.

I liked the security and the seclusion at the same time. I am very impressed with all of the lodging aspects. It maybe simple but the hot water was great.

Very Relaxing, amazing staff

Loved the property but the restaurant is closed during the week.

Very nice hotel. Very different in accommodations and looks from other hotels. Very nice ambiance. Staff very helpful and nice. Pool area clean. In addition each loft has a terraza with fire place which makes the experience even better. Great views of the valley and walking trails. Wine testing room, wine and staff was great. The only negative thing was that the restaurant closes at 2pm on Mondays and it is closed Tuesdays and Wednesdays. There is no coffee service those days either and since there are no coffee shops nearby it was kind of an inconvenience for us since we like coffee in the mornings. Other than that it was a great stay and will definitely stay there again. Next time I will bring my single serving coffe maker!

I've been to Encuentro Guadalupe twice and I just love the calmness and chill environment. Definitely not a party resort, it's a place to unwind, disconnect and relax. It has a breathtaking views of Valle from the different rooms.

Great views

The property needs a major upkeep and remodel of all its facilities and rooms. Very poor maintenance and cleaning. Pedro father and son were outstanding.

Great hotel and experience nestled in the mountain. Has a trail for hiking with views of the valley. Restaurant hours are too short unfortunately, closing at 3pm

Mountain view

Room and bathroom

I wish this property was still owned by Grupo Habita as our stay was highly disappointing and quite frankly, unacceptable. For the luxury hotel rates, their service and hospitality is borderline non-existent. We booked three rooms for our group of 7, where 3 of us were going to stay in a double room. The team proceed to tell us that only 2 people could stay per room after we had called a few days prior to confirm this was okay. The rooms are old and need maintenance with the sink and shower heads rusting. They have walkie talkies in the room for guests to communicate with the front desk and they were all out of battery. The windows were dirty. The restaurant staff was extremely rude, rushing for us to get out after charging us without even letting us see the wine list. We were in the hot tub and when we asked if there were any towels they pointed at a plastic bag saying “you get can them from there”. Clearly the Encuentro Guadalupe team does not know what hospitality and service means. It’s honestly super sad given Valle is such a gorgeous destination. Special shoutout to the hotel drivers, who were the only attentive people in the property. If you’re coming to Valle, please don’t stay here and choose a place like Casa Bruma or El Cielo instead. Maybe the Encuentro team should go check out one of these truly luxury properties and get a lesson or two on what hospitality and service means.

Really dark and hard to find

Restaurant and bar was closed and no room service. Our room heater wasn’t working and our bathroom door was also broken

It’s a different concept, but you have to know about it, it’s not easy to get around but a romantic experience

You are kind of trap at your room, you need to bring your bell for FOR EVERYTHING, they come quick but your isolated on a tiny room that doesn’t have nothing, almost no privacy with the restroom, good for quality time with your couple. Be very careful with the weather, it’s very important to make the most of your stay here, also try not to eat, they are better experiences in the surroundings not as expensive

Unique stay in Valle de Guadalupe, but service could improve

Loved it here and will def be back! The rooms are small but very well designed with epic views. The shower was fantastic (was a little concerned there might not be much power - but it was lux). I absolutely loved walking out onto a dirt path in the mountains. And the pool is small but stunning with great food. Heads up there's no room service for food and pool food I think is closed Tues. But the area has AMAZING restaurants. Lunario and Deckmans are musts. We also had a sound bath/meditation with a woman named Mars who came to the hotel. Was all around a wonderful experience.

A unique experience for anyone who is looking for an elevated glamping vibe. The pods are built into the rock and provide amazing views of the valle. The staff was fantastic! They were available for any questions/concerns and responded quickly to our requests (shuttle pick up, campfire support, etc.) Absolutely loved our stay and can't wait to return!

Ok

Super unique one of a kind experience, will definitely go again. Front desk & drivers service amazing. Areas to improve: service at restaurant/pool bar. I had to repeatedly go up to bar to request service. Restaurant meal options could improve, a few couples while I was there asking for a simple chips and guac snack option but there's nothing like this, only fancy raw fish stuff. Both days I was there the snack menu was not available. The one day none of the "sweet" breakfast options were available on the already limited menu. No breakfast drink options for non-coffee drinkers other than juice, a chai or matcha option would be good. All in all these things minor and I'm not that picky, was still an awesome stay and I would recommend to anyone.

Beautiful place!! Highly recommend it! The room, the food, the pool, everything is so nice! Also, the service here is top notch. They really think of everything and treat you so well. Definitely coming back here.

Great views and perfect location

customer service was really bad

Highly Recommend this hotel, safe, private, clean, great location in wine country. Beautiful pool and restaurant in the hills

An exceptional and kind team created a lovely stay for our anniversary. Reception staff were both welcoming an informative, and helped us to get a reservation for an amazing dinner at Fauna. Gate and shuttle staff make it look easy to coordinate all of the transport of guests; they clearly have excellent communication with one another! Loved the peaceful pool and restaurant. Again-wonderful team running that space as well! The wildflowers are out of control right now, and there are plenty of walking paths to explore. Next time, I would try a loft on the canyon side. The view from the higher numbered lofts are on the valley view side. Lower are canyon view.

Too expensive for what they offer , no room service , the room doesn’t even have a mini fridge, no bathtub, unsafe as hell, 0 service.

What an amazing experience. I wish I could rate this hotel 10 stars.

Nice views, pool/jacuzzi, contemporary, staff and commute.

Setting, quiet and location.

Heater broken in AM and we were freezing. They provided additional small heaters. Windows in room not closings properly room very cold and sink not cleaned properly.

Amazing location and fantastic staff

We loved the pool view and the service offered by the drivers

The fact that at nights there’s no light

The staff was SUPER friendly and went out of there way to make our stay great. It was super cold and raining a lot during our stay and they were VERY nice, provided transportation to a restaurant and even brought breakfast to our room due to the weather conditions. Beautiful view! The hotel has a lot of potential but the rooms URGENTLY need maintenance or a renovation, especially the bathrooms.

Bathrooms are old and rusty, therefore don’t look too clean. We had very bad luck and had a lot of rain and very cold weather during our stay, so it is not the ideal hotel to stay in. I can really see the potential of the hotel, its concept, surroundings, etc. but it was too expensive for the how the rooms are right now. With a quick renovation it will be definitely be worth your money.

beautiful area

smell and water

This is the ultimate couple destination in Valle de Guadalupe, the landscape and atmosphere here is just surreal

I liked everything just everyone need to be aware being that close to nature needs it own mindset.

The staff were friendly and professional. The ride up to the rooms was fun. The restaurant and pool were beautiful. The location was convenient to visit nearby wineries.

It was unseasonably cool. The space heater was a little challenged to warm the room. Sink was discolored by water oxidation. Could have used more power outlets.

Restaurant , pool , terrace outside the room

They didn’t clean my room 1 night And the furniture in the room as the bath room need Maintenance it looks old and worn out

everything

nothing

Great private rooms, the pool and food are just perfect.

You can listen to other guests in the radio, you should put telephones instead.

Amazing place, beautiful grounds and amazing service

Failed in Many amenities for the price it should have had more restaurants options

Chef Andres and his amazing culinary skills

We loved our stay at Encuentro. We loved the views and relaxation from being out in the Valle. The room was a bit chilly at night, but they do offer space heaters and extra blankets, but those weren't in the room. The restaurant TOBA was excellent, and we'd come back again to taste their dinner menu. Overall it was an excellent experience.

It’s very pretty, however with the rain it becomes mostly uninteresting. Unless you have a 4 wheel drive, you will be stuck in the property since the roads become hard to drive, and also you will be confined to your room/loft because of the rain

Although the hotel site is beautiful and the chef was very good, save your money! There are many better hotels at lower rates in the Valle. The rooms were not maintained (rusted shower heads, scratched furniture, poor lighting) and basic amenities one would expect at that price were lacking. The rooms were far from the restaurant and lobby and lacked helpful items like a small fridge. The tasting room was closed, they sent us notice the hot tub was broken (although it appeared to be working) and staff were not very friendly. I asked if I could sit and have a glass of wine in the lobby while waiting for my husband and the answer was a simple no. In fact, no was the name of the game there. Ecofriendly hotels can still be comfortable and at over $450 a night, they usually are. Skip this one and find a different place to stay!

Very beautifully apportioned hotel, albeit with quality lacking on the fringes where it matters most. Pros Very secure and thoughtful staff made the wilderness feel like home Strongly bilingual staff that proactively provided insights on dishes to order at the restaurant to daily activities in the Valle One of the most stunning views for a hotel in true seclusion Underrated restaurant although albeit pricy for the region (to be expected though) Could be considered a pro or con but no TV in the room turned out to be a welcome reprieve Strong WiFi Cons Sunny disposition of employees was slightly marred by uneven service (e.g. delayed shuttle service, requests not fulfilled) which resulted in an average service experience for a hotel of this caliber Cleanliness / appearances were albeit tired with frayed towels and residual eye makeup stains. Some mold in the sinks and slightly dirty showers Outdated sound system that requires an aux cord to work Limited hot water (after 5 minutes it’s icy!) but assuming that’s part of the charm for being in a nature preserve Conclusion Overall I would recommend this location but just go in eyes wide open that the cost exceeds the experience for a similarly priced stay in the US.

Our stay at Encuentro was amazing. The views were breath taking and the staff was excellent. The location was also perfect. We will definitely be returning soon.

Undoubtedly, the place is beautiful and has magnificent views. However, I expected a lot more of the facilities, customer service, and overall experience, especially considering the price per night.

A lot of room details need to be upgrade…specially for $500 the night…the music at the swimming pool was too loud and not great, breakfast was ok…did not have flat water at the restaurant.

so beautiful. service was amazing the experience was overwhelmingly fantastic

Each room is nestled into the wilderness. There are beautiful views of the wineries and land. Access to the pool and restaurant is worth booking the hotel on its own! The staff are incredibly helpful, engaged, and warm. The only part that felt “glamping” was the size and minimal decor of the room. But worth it when you realize how much time you’d like to spend on your patio, with a fire, and glass of wine from one of the wineries! Highly recommend!

amazing place!! loved the atmosphere, food and service! just needed a few things here and there (rugs, mirror in room, coffee machine) . Recommend, especially for couples

Great location, beautiful setting and friendly staff. ABSOLUTELY TERRIBLE rooms. Not minimalist, just uncomfortable. Shortage of hot water, frozen floors, awful lighting, cheap furniture, awful bathrooms with cheap shower curtains. MISERABLE VALUE.never staying here again

It is a good concept but the cost is to high compared with the benefits. It is suppose to have an onsite wine tasting but it is not always open in fact it was closed on a Tuesday around 11 am.

You walk in to the room and it’s practically a suite. You receive a bottle from local winery which is a massive plus. Everything is tip top shape.

the room furniture in poor condition the price is raising expectations the only redeemable thing is the staff .... very bad experience with the place hurts because it has an incredible view of the valley

This unique property was an attractive option as an experiment, but we would never stay there again. The isolated cabins are far too separated from everything including the lobby, restaurant, pool and wine tasting. At times we waited up to 30 minutes to be picked from the shuttle. The pool though was excellent! The food and service was very mediocre.

The best experience ever! This place is gorgeous and must see in Valle.

The check-in experience was pretty bad. Keys were issued to us around 3pm but as we went to grab our luggage we were told rooms weren’t ready. We weren’t able to get into our rooms until after 5pm...on a 118 degree day. We couldn’t change to enjoy pool...no one offered to buy us a drink or anything to compensate us. We lost an afternoon of Relax

This place was fantastic! From the moment we arrived we were welcomed with a glass of Sangria which was delicious! Our room was lovely and the views are fantastic! The food there was to die for! We recommend you try their pulpo and ceviche. We will definitely be going back very soon!

IT WAS THE WORST HOTEL. No heater. No hot water. TERRIBLE RECEPTIONIST. They tried to charge me for towels and wanted me to pay $200 for them.

What an experience! Definitely one of the most unique and beautiful places I have ever stayed; cannot wait to go back!

Unbelievable views, amazing location, great food, such a delight. Can’t wait to return.

I could use a heater in the pool , it was very cold, maybe it was because of the weather , and a wardrobe or at list couple of hangers, you don't have a place tu put your clothes , everything else was great.