Encuentro Guadalupe vs Similar Hotels

Strong drainage smell and poor A/C performance in some rooms.

Air conditioning issues and hard bed reported, not meeting expectations.

Complaints about old rooms, water pressure, and cleanliness indicate room quality is a concern.

Mostly good: several guests reported spotless, comfortable rooms and upgrades; however, at least one guest received an old, poorly maintained room—results vary by room.

Strong sulfur/rotten egg smell and drainage issues mentioned.

Shower felt dirty and slimy, overall cleanliness appears to need improvement.

Multiple mentions of roaches and issues with maintenance suggest significant concerns regarding cleanliness.

Mixed reports: several guests praised spotless rooms, but notable complaints about an old room with spiders, dusty terrace, linens and dead flies in the pool indicate inconsistent cleaning standards.

Beautiful property and views, but remote access issues noted.

Enjoyable atmosphere mentioned, with proximity to nice local spots.

Several reviews highlight the hotel's favorable location, contributing positively to the experience.

Strongly positive: beautiful grounds, vineyard views, peaceful setting and convenient placement praised by many guests.

Exceptional staff and helpful service, despite some issues.

Some complaints regarding service at the restaurant, but positive comments about staff friendliness.

Most reviews praise the service, although there were some remarks about the staff's response to issues.

Generally very positive: multiple mentions of helpful staff, upgrades, attentive general manager and quick problem resolution; one instance of poor handling of reimbursement noted.

Breakfast delays and lack of options were problematic.

Mixed reviews on food and drinks at the restaurant, some items were not well received.

Many positive remarks about food quality, especially breakfast, contributing to high scores.

Positive: restaurant and room service receive repeated praise for quality and speed; complimentary beverages and discounts also appreciated.

Nice architecture and pool area, but interior design issues were raised.

The Saturday night band was a highlight, adding to the amenities.

While some amenities were appreciated, others like the lack of a mini refrigerator were mentioned.

Mixed: pool, jacuzzi and on-site animals are highlights, and restaurant service is good, but spa availability is limited/unclear and some guests encountered construction/closures.

High price for questionable experience and known issues.

Great value for the money mentioned in the reviews.

Food quality and portions were criticized, but the overall value was seen as reasonable.

Concerns noted: a few guests felt the property was overpriced or not as pictured and one guest paid more expecting a better room.