Cross Keys Hotel, Kelso vs Similar Hotels

Rooms were noted as small, dated, or needing updates.

Some rooms are cozy, but several reviews noted rooms needing updates.

General comments about comfortable rooms, though some had issues.

Rooms and cottages described as spacious, well appointed and comfortable with good toiletries; a few minor issues noted (lighting, no dressing table mirror).

Some reviews mentioned cobwebs and the need for deep cleaning.

The room was spotless and comfortable, but issues with staff and upkeep of common areas noted.

Multiple mentions of clean rooms and satisfactory cleanliness.

Multiple guests explicitly praise cleanliness: 'extremely clean', 'well cared for' cottages and rooms — consistently excellent housekeeping.

Frequently highlighted as central and convenient.

Beautiful historic location, adding to the overall charm of the hotel.

Several reviews highlighted the excellent central location.

Location frequently described as beautiful, bucolic and a key positive; a few guests noted it can be difficult to get to or isolated.

Staff were consistently praised as friendly and helpful.

Friendly and helpful reception staff, but younger staff appeared disinterested and poorly trained.

Staff received numerous praises for being friendly and helpful.

Numerous mentions of polite, helpful, well-trained staff and exceptional service; staff praised as a standout feature.

Food quality received positive feedback, especially during meals.

Good breakfast variety and quality, despite some wait times.

Positive feedback about the breakfast and food quality.

Breakfast repeatedly described as excellent and high quality; restaurant (Charlie’s) praised for choice and delicious food.

Standard amenities mentioned; some upgrades needed.

Nice amenities available, but limited breakfast service staff.

Amenities mentioned as sufficient for guest needs.

Strong amenities (spa, pool, golf) and lovely grounds, but spa capacity is limited and some guests found it overpriced or reception staff at spa less welcoming.

Fairly priced with good food and service considering the location.

The price of the room is considered amazing value.

Guests felt the hotel provided good value, despite some issues.

Generally a premium/luxury offering so expectations of higher price; some guests explicitly questioned spa value and found specific services expensive.