Holiday Inn Express St. Albans - M25, Jct.22 vs Similar Hotels

Rooms generally comfortable but reports of noise issues and small size.

Rooms often called comfortable with good beds and temperature control, but some reviewers noted small beds, basic fittings, noise from above and dated bathroom fixtures or poor mirror lighting.

Rooms were described as comfortable and modern.

Mixed reviews with some rooms being acceptable, but others had significant issues like bad smells and heating problems.

Clean rooms reported, but some mentions of dated areas and association with noise.

Multiple guests describe rooms and public areas as clean and modern; isolated comment about toiletries being half full but overall cleanliness is consistently praised.

There were some complaints about the cleanliness in the reviews.

Several guests reported issues with cleanliness including stained bed sheets, damp smells, and unkempt rooms.

Convenient location with good parking options, but some complaints on noise.

Near-universal praise for the central, convenient location — described as 'right in the middle of town' and ideal for sightseeing and walking to attractions.

Location was mentioned positively in several reviews.

Guests appreciated the location close to the town center, though traffic noise was a problem for some.

Staff are consistently described as friendly, helpful, and proactive.

Staff repeatedly described as very helpful, friendly and attentive; one incident noted reception's handling of repeated fire alarm triggers but overall service sentiment is strongly positive.

Staff were consistently praised for their helpfulness and service.

Most guests found the staff helpful, although there were issues with the handling of room changes and complaints.

Breakfast praised for variety and quality.

Mixed feedback on breakfast: some praise for freshly made English and good options, while others report limited selection, poor taste and weak coffee from machines.

Food received high praise, though there were some disappointments.

Guests generally enjoyed breakfast, despite some delays in service.

Good amenities, but some reports of noise from the elevator and external construction work.

Consistent issues with parking availability/distance, lack of minibar/water in rooms, small/no lounge area and evidence of cost-cutting (half-full toiletries) — amenities are a weaker area.

Some amenities were discussed positively, but some concerns about spa access were noted.

The hotel has quaint and charming amenities, but some guests found limitations in the services provided.

Positive sentiment on affordability and good offerings.

Several guests feel the hotel is poor value for the price (explicit 'not good value for money' comments); price seen as high relative to room standard and some services.

Concerns about price increases were mentioned, impacting perceived value.

Several reviews indicated that the price was high considering the overall quality and experiences.