Old Grey Mare Inn by Greene King Inns vs Similar Hotels

Several comments regarding outdated decor and temperature issues.

Rooms were generally comfortable, though some guests mentioned issues with shower temperatures and mattress quality.

Rooms were described as spacious and comfortable, though some mentioned minor issues.

Mixed room quality: some rooms described as large, modern and comfortable; others noted thin mattresses, poor pillows, chipped furniture, very old TV and carpeting instead of advertised wood floors.

Multiple complaints about cleanliness issues.

Most reviews highlight cleanliness positively, but there were complaints about stained tea towels and lack of toiletries.

Many reviews noted the cleanliness of the hotel and rooms.

Mixed but notable issues: several reviews report dirty rooms, mouldy window, dusty wardrobes and broken fixtures; other guests did report very clean rooms. Overall cleanliness is below average due to the severe complaints.

Great location for visiting and accessing local amenities.

Several reviews praised the peaceful and scenic location, enhancing the stay for guests.

Several reviews praised the excellent location, close to the city center and theatre.

Very strong for convenience: excellent central location near shopping centre, station and town attractions. One reviewer raised safety concerns walking back alone at night, but location convenience is a clear strength.

Staff were friendly & helpful, providing good service.

Guests noted good communication and easy access, contributing to a positive service experience.

Consistently highlighted as friendly and welcoming, contributing to a homely atmosphere.

Generally praised: staff described as polite, friendly and helpful (receptionist and servers, staff who assisted children). Some service failures were reported (missed housekeeping and staff citing being short-staffed), but overall front-of-house staff were seen as attentive.

Food quality had mixed reviews; generally decent but needs improvement.

There were complaints about the absence of basic items like milk for tea and coffee.

Reviews mentioned good quality food, with breakfast being a highlight.

Strong positive sentiment: breakfast repeatedly described as well laid out, delicious and served conveniently late on weekends; staff even prepared food for tired children on arrival.

Basic amenities available but some require upgrades.

The kitchen facilities were well-equipped and appreciated, but there were mentions of missing items like soap.

Amenities were generally well-received, though some aspects like shower controls could be improved.

Limited mentions: breakfast service and basic facilities present and good, but issues with TV age, parking payment process and occasional lack of housekeeping suggest amenities are functional but not comprehensive.

Good value for what is provided; some issues noted.

Many guests felt they received good value, especially considering the price relative to comfort and amenities.

Positive comments on the overall value, especially regarding breakfast and packages.

Good value: multiple guests noted the hotel was cheap, good price and breakfast included, making it good value for money despite some shortcomings.