Four Points by Sheraton Surabaya, Tunjungan Plaza vs Similar Hotels

Rooms are described as huge, clean, and with great views, contributing positively to the stay.

Rooms described as spacious and comfortable with some positive remarks about the family suite.

General expectation of comfort and quality for a 5-star hotel, although specific details are not provided.

Rooms are noted as clean and comfortable, but some concerns about the shower setup were mentioned.

Consistently clean and well-maintained facilities, as noted in multiple reviews.

Overall positive sentiment noted in multiple reviews about the cleanliness of the rooms.

Negative feedback regarding restroom issues indicates room for improvement in cleanliness.

Most reviews indicate the hotel is clean, but some comments about the bathroom needing attention suggest some maintenance is required.

Excellent location next to Tunjungan Plaza, providing great convenience for shopping and dining.

Convenient location near Tunjungan Plaza, highlighted as a major advantage.

Conveniently located near shopping and other attractions, making it ideal for travelers.

The hotel is praised for its strategic location, being close to shopping centers and easy access to attractions.

Exceptional service highlighted by numerous guests, with staff going above and beyond expectations.

Repeated praise for staff service, particularly mentions of Ms. Manda and others being friendly and helpful.

Overall reviews highlight exceptional service from staff, with specific mentions of prompt support and friendly interactions.

Staff are consistently described as friendly and helpful, providing excellent service throughout the stay.

Dining experiences were well-received, with good service and quality food reported.

Strong positive remarks regarding the breakfast variety and quality.

Mixed reviews on food quality and options, with some items being reported as unsatisfactory at the gala dinner.

Food quality is noted as good, but there were complaints regarding the price of items on the breakfast buffet.

Good amenities were mentioned, including quality dining experiences in the hotel's restaurants.

Amenities were mostly adequate with some suggestions for improvement, such as a coffee machine.

Amenities were appreciated, but improvements like additional power sockets were suggested for better guest experience.

Some amenities like the breakfast buffet had mixed reviews regarding pricing, suggesting room for improvement.

Guests feel the experience is worth the price, despite it not being the cheapest option.

General consensus suggests good value for the price, making it a solid choice.

Prices align with expectations for a 5-star hotel, though some aspects did not meet all expectations.

Guests feel they received good value for their money, especially considering the overall experience.