Bahia Principe Explore Legend - Hyatt Inclusive Collection - All Inclusive

Las piscinas y la arquitectura de los castillos, tiene bien distribuidos los espacios y la comida espectacular

La atención de los meseros en el comedor principal mala

Todo excepto la atención de los botones y maleteros

La atención de los botones y maleteros

Tiene todo lo necesario

N/A

buenos shows.

Las instalaciones, los eventos, los restaurantes, el personal calificado.

Me cobraron un adicional por un error de booking y el hotel.

Tienen amplio menú en comidas , buena animación y área buena para niños

Cuando limpiaron no hicieron reposición de lo que tocaba , algunos empleados le hablan un poco diferente a los niños , como que le tienen más respecto al adulto

Algunas personas fueron groseras, pero otras muy amables

El servicio de limpieza a la habitación no era tan bueno

Excelente todo

Nada que quejar nos encantó todo

Todo muy lindo la comida las habitaciones el desayuno variado muy bueno todo y también la recepcionista Soranlly muy amable y en el restauran francés un Gracias enorme a Geremi muy gentil de verdad yo y toda mi familia lo pasamos muy bien

Si el alojamiento está bien

Los mosquitos es mucho es una plaga

El área de recreación del hotel para niños es muy buena

Que me ofrecieron 3 camas y 1 sofá cama pero llegué y solo habían 2 camas con 1 sofá cama. Solucionaron colocando una cama de 1 plaza(no era lo que solicitamos antes de llegar pero solucionaron con algo)Pero igual nos acomodamos para dormir.

Si hermoso

Si lo recuerdo perfectamente

Me sentí super encantada

Me gustó el castillo y el show del restaurante oneiro

La habitación no le funcionaba bien el aire acondicionado, un día el aire empezó a botar agua y cuando llegamos a la habitación había agua por todo lado, vino el técnico a arreglar pero luego no mandaron a una camarera a limpiar la habitación, solo vinieron cuando regresamos y volvimos a llamar, adicional sabiendo que en este hotel se paga más no puedes entrar a los demás bufet, y eso no lo dicen en ninguna parte, mi familia y yo pasamos un mal rato por eso.

El water park

El servicio médico, son unos abusivos. Las instalaciones del hotel son viejas, sábanas rotas, no todos son amables. Mabel la recepcionista menos cordial que he conocido

Es un hotel familiar, está todo ambientado para los niños, sin dejar de lado a los adultos. Actividades variadas, la comida espectacular!!!

La piscina debiera cerrarse 1 hora más tarde, para aprovechar el tiempo sin sol

Las instalaciones son muy bonitas y cómodas, el personal muy amable y atento. La comida estuvo bien, buen sabor y calidad.

Pueden remodelar los baños e implementar estrategias para el uso eficiente de energía dentro de las habitaciones

El lugar en general es bueno. Instalaciones Cómodas. Tienen actividades entretenidas, sobre todo el Show que se desarrolla dentro del castillo.

Los fines de semana está sobrepoblado, por lo que al desayuno la fila para esperar mesa superaba los 20 minutos. Luego para que te dieran un par de huevos fritos, también era la espera de unos 10 minutos. El día domingo no nos ficieron aseo ni servicio en la habitación. Los restaurantes temáticos están colapsados, es dificil conseguir reserva en los mejores. La atención es leeeeenta cuando hay mucha gente. No tienen la capacidad para atender cuando están con una ocupación importante.

Refeições muito boas, especialmente os restaurantes temáticos. Ótimo para crianças pequenas. Praia boa e com várias cadeiras e guarda-sóis disponíveis.

Es espectacular para niños, tiene parques acuáticos increíbles muy seguros para niños chicos y la calidad de los shows es excelente

La limpieza de la habitación es súper tarde, yo salía a las 8.30 am y al volver a las 15.30 aún no estaba lista

La amplia habitación, el plan todo incluido.

Poca cortesía por parte de todo el personal.

Lo que más me gusto fue el parque acuático para los niños

No me gustó que todo el personal miente ....... demaciado Para la limpieza en la habitación pasamos dos días sin limpieza y la camarista decía que iba a pasar y nunca pasaba su escusas era que la llave no abría la habitación,la cual hice la prueba frente a ella y su llave abrió perfectamente Luego se nos inundó la habitación con agua que venía de la habitación de arriba y eso fue como a las 4 de la tarde,vinieron los técnicos de mantenimiento rápido,el aire de la habitación tenía la manguera de evacuación tupida , luego la señora de atención al cliente que estaba ,más la responsable de las cámaras nos dijo que iban a llamar una persona camarista para la limpieza fuimos para la piscina durante casi 3 horas y no pasó nadie a limpiar cuando llegamos a la habitación tuvimos que buscar una camarista que está en el bloque para que nos sacará el agua de la inundación

This is not a 5-star hotel as advertised by TUI and there are several areas that need improvement. However, we still enjoyed our stay because we prefer to make the most of our holiday rather than spend our time complaining. The resort itself is beautiful. The only à la carte restaurant we booked was the Oneiro Dinner Show. The show was fantastic and very entertaining. Unfortunately, we did not enjoy the starter or the main course, although the dessert was excellent. We were also disappointed that there was no kids menu available. Our daughter was left hungry by the end of the show, and we had to go to the buffet afterwards so she could eat something. The buffet was probably the most disappointing part of our stay. We never felt particularly welcomed there. Most of the staff looked unhappy, and it was rare to see a smile. Once seated, it often took a long time for someone to bring drinks, and whenever we asked for something, it felt as though we were inconveniencing the staff rather than being assisted. Good service can make a huge difference to a holiday experience, and unfortunately this was lacking during many of our buffet visits. On a much more positive note, the Kids Club was excellent. Every time our daughter attended, we were warmly welcomed. The staff were fantastic with the children, caring, friendly, and enthusiastic. There was a great variety of activities available throughout the day, and our daughter always looked forward to going back. The Kids Club was definitely one of the highlights of our stay and deserves recognition for the wonderful job they do. While the hotel did not meet our expectations of a true 5-star resort, we still enjoyed our stay thanks to the beautiful location, entertainment, excellent Kids Club, and quality time spent together as a family.

We enjoyed staying at Bahia Principe Legend (formerly Fantasia) but mostly because we also had access to the other resorts in the Bahia Principe property. We loved the pools in EXPLORE. The golf cart transportation was very convenient since the property is so large. LEGEND had a nice pool as well. My 4 year old granddaughter loved the castle show and Oneiro Dinner show as well. Food was plentiful and good quality. There is plenty to choose from at the buffet. The restaurants were very good as well. Alcohol is low quality but I expected that since we are accustomed to going to Mexico where we have a membership at a hotel that includes top shelf liquor as part of our benefit package. Service was better at some restaurants than others. Language barrier did make things difficult but we were in their country so I made every effort to communicate in Spanish. Check in was my biggest complaint. Despite doing the 10 day early check in, it took us 10 hours to get our rooms. Again, language barrier and poor organization seemed to be the problem. Once that was resolved, things went smoothly. Rooms were very clean. Soap dispenser was missing in the shower. I asked for a blanket and 2 were delivered promptly. Our door stopped working and they came to fix it right away. We would stay at Bahia again. Just would like to try a different section like Explore, Âmbar, Esmerelda, Turquesa, or Aquamarine.

Pudimos comer en muchos de los restaurantes del lugar, siendo todos excelentes en cuanto a la comida, bebestibles y servicio. Las piscinas fantásticas, al igual que la habitación y las actividades de entretenimiento.

La playa era un desastre producto del Sargazo. Se puede hacer mucho más en cuanto a su limpieza. Esta variable me lleva a dudar si volvería al hotel en la misma época.

We previously stayed at Bahia Principe Grand around 10 years ago and had a wonderful experience, which is why we decided to return. However, before travelling, TUI informed us that renovations were taking place, so we were offered a moved to Fantasia. Check-in was smooth as we had completed online check-in in advance and were initially allocated two rooms. The bellboys escorted us to our accommodation, but when my sister entered her room, she discovered that it was already occupied, with two guests asleep in bed. With a tired three-year-old desperate to go swimming, my mum took him to the pool while my sister and I spent almost two hours waiting in our tracksuits, unable to unpack or settle in. We were left in one room while the bellboys dealt with the issue, without access to Wi-Fi or mobile data, meaning we couldn't contact family members to let them know we had arrived. Eventually, two new rooms were found in a different block, and we felt sorry for the bellboys who had to move six suitcases and a pushchair because of the hotel's mistake. We are not particularly concerned about room décor, as we mainly use them to sleep, but the rooms do feel dated and could benefit from a more thorough clean. On one occasion our room was not serviced at all, and despite requesting housekeeping, it was not dealt with promptly. When it was eventually cleaned, the maid did not appear pleased about being asked. Around day 10 of our two-week stay, our room bracelets stopped working and we were locked out. Recalibrating them seemed to be treated as an inconvenience by reception, despite us having to return there after discovering we couldn't access our rooms. The minibar was also disappointing. It was rarely replenished, leaving us returning to our room each day without water or drinks. Repeated calls to concierge were often met with delays and unhelpful attitudes. My sister's toilet was broken for three days and required constant chasing with reception and family concierge before it was properly fixed. Thankfully, she was staying next door and could use our facilities, but this would not be ideal for many families. At one point, after explaining the issue again to the family concierge, she was met with little more than a thumbs up and a sarcastic smile. Unfortunately, the entertainment team was underwhelming. We found them lacking enthusiasm and felt that guests who spoke Spanish received more attention and interaction. My nephew was regularly overlooked during pool games and activities, while Spanish-speaking children were prioritised. On one occasion, we queued for sweets only for a guest behind us to be served first. My sister experienced similar treatment during a pool activity, where both she and my nephew were repeatedly ignored. By contrast, when we visited the Grand (now Explore) section of the resort, the entertainment staff were much more welcoming and eager to involve guests. We enjoyed dining at several restaurants, particularly the Greek, Japanese, Steakhouse and Mongolian restaurants, all located on the neighbouring resort. We were less impressed with the Italian restaurant at Fantasia. The buffet offered a good variety of food, and the pizza from the snack bar was excellent and convenient. However, service in the buffet was often poor, with drinks arriving towards the end of meals. Again, it appeared that Spanish-speaking guests received quicker and friendlier service. We noticed the same issue at the swim-up and pool bars, where it often felt like a struggle to be served. That said, Morellia, one of the pool waitresses, was exceptional. She was warm, attentive and always came to check if we needed drinks or anything else. She was genuinely one of the highlights of our stay. The water park was fantastic for my nephew, especially the unlimited ice cream, which was a big hit. We also attended the Oniro show, which is included with stays at Explore Legend, and thoroughly enjoyed it. The food, service and entertainment were excellent, and my nephew loved the experience. We also took a trip to Saona Island, which was a highlight of the holiday. The boat trips, snorkelling and beautiful beach made it a memorable excursion and one we would highly recommend. The beach itself at Bahia principe was unfortunately covered in seaweed throughout our stay, which meant we were unable to enjoy the sea. We understand this is seasonal, but other resorts we have visited have been quicker to clear it. Sunbeds were never an issue, even later in the morning, although there was a noticeable shortage of umbrellas. We also found that the jets in the whirlpools and jacuzzis were not working. The resort buggies were useful for getting around, especially when visiting restaurants or other areas of the complex, but safety could be improved. On one occasion, a buggy started to move away while my nephew was still getting off, and had my sister not been holding onto him, he could easily have fallen. Overall, we do not feel this resort offers a true five-star experience or justifies the price we paid. We can overlook dated rooms, but poor service was a consistent issue throughout our stay and ultimately let the resort down. We would consider returning if prices better reflected the standard provided, but if we did return to Bahia Principe, we would likely choose a different section of the resort, such as the Grand/Explore, as we did not feel particularly welcomed at Fantasia.

Our stay at Bahia Principe Explore Legend in Punta Cana was overall enjoyable, and we truly had a great family vacation. The hotel is beautifully designed with families and children in mind, and it has so much potential. However, there are several areas that need significant improvement, especially when it comes to cleanliness, maintenance, and guest experience. Unfortunately, our room had small roaches, and there was a leak coming from the ceiling. We contacted maintenance, and although they came to inspect it and saw the water dripping, they were never able to identify or fix the source of the leak during our stay. The bathroom was also missing basic necessities like hand towels, face towels, and a bath mat. Housekeeping during the day did a good job overall, but room service was disappointing. We scheduled coffee and hot milk for our children to be delivered at 7:30 a.m. each morning, but it never arrived on time. We had to call and follow up several times before it was finally delivered, which was frustrating. I can’t comment much on the buffet food since we only had breakfast there, but I do want to recognize Yanira, who made every morning special. She greeted us every day with a warm smile and consistently went above and beyond to make sure we had everything we needed. She is truly an asset to the hotel. That said, the breakfast buffet area is simply too small for the number of guests. It was extremely crowded, and there were times we had to wait for clean plates. Expanding the buffet space or opening another breakfast area would greatly improve the experience. Our absolute favorite dining experience was Le Gourmet. Everything was exceptional—from the food, drinks, and desserts to the kids’ buffet and outstanding service. Thanya, our server, and Pablo, the manager, made us feel incredibly welcome and took excellent care of us. We enjoyed it so much that we returned for a second dinner during our stay. Another unforgettable experience was the Oneiro dinner show. It is an absolute must-do! The food, service, entertainment, and overall production were outstanding. It exceeded all of our expectations and was one of the highlights of our vacation. One of our biggest disappointments was the beach. We were unable to fully enjoy it because it was very crowded and not well maintained. We were told that the beach is shared with the public rather than being private to the resort, and unfortunately, it showed. The cleanliness and overall upkeep of the beach did not match what we expected from a resort of this caliber. Overall, despite the issues, we had a wonderful time and made great family memories. We were also told that the property was recently acquired by Hyatt, so perhaps they are still working through the transition. If that’s the case, we hope many of these issues will be addressed because this resort truly has tremendous potential. We would be willing to give Bahia Principe Explore Legend another chance in the future and look forward to seeing the improvements.

La habitación y limpieza. Los restaurantes a la carta.

Nos hospedamos en el Bahía Príncipe Explore Legend y el servicio de los meseros del bufet fue pésimo. Ya es la cuarta vez que nos hospedamos en los Bahía Príncipe y anteriormente el trato era mejor. También les falta mejorar las actividades y animación.

I rarely leave negative reviews, but unfortunately this was the worst resort experience I’ve had in the Dominican Republic. Upon arrival, we discovered roaches in the bathroom on our very first night. Unfortunately, this was not an isolated incident. We continued to see roaches in the room throughout the duration of our stay, which made it uncomfortable to relax and even sleep at night. We were constantly concerned about our belongings and made sure all of our luggage remained closed and secured to avoid bringing anything home with us. The shower was also clogged and would not drain properly. To the resort’s credit, maintenance did resolve the shower issue the day after we reported it. The room itself was spacious enough for our family of five (2 adults and 3 children), which was appreciated. However, several other issues significantly impacted our stay. The resort does not provide washcloths, and while bath towels were available, we often had to request replacements because housekeeping frequently did not service the room until late afternoon. The most concerning issue occurred on our third day. The air conditioning was barely working, and while charging a phone in one of only two functioning outlets, sparks suddenly began flying from the outlet. The entire room lost power for approximately 30 minutes. With three small children, this was extremely stressful. I immediately notified the concierge because we could not safely remain in a room without air conditioning or lights. Although the power eventually returned, none of the outlets in the room worked for the remainder of our stay. I was assured the issue would be repaired by Thursday, but it never was, and we checked out on Saturday. Thankfully, we had family staying elsewhere on the property and were able to charge our devices in their room before departure. The food was average at best. We were able to secure two restaurant reservations during our four-night stay, which was a positive. The highlights of the resort were the staff, who were consistently friendly and courteous, and the amenities for children. Our kids thoroughly enjoyed the pool and water park, which were definitely the bright spots of the trip. Overall, I’ve visited the Dominican Republic several times, and this was by far the worst resort I’ve stayed at. Between the ongoing roach problem, electrical issues, lack of functioning outlets, inconsistent housekeeping, and air conditioning problems, I found myself counting down the days until our trip was over. While the staff was kind and the children’s activities were enjoyable. I would not choose to stay at this resort again.

Our stay at Bahia Principe was absolutely amazing from start to finish. The resort is beautiful, well-maintained, and surrounded by stunning tropical scenery. The rooms were spacious, clean, and comfortable, and the housekeeping staff did a fantastic job every day. The food was excellent, with a wide variety of options at both the buffet and specialty restaurants. The beach and pool areas were spotless and offered the perfect place to relax and enjoy the sunshine. The entertainment team kept guests engaged with fun activities throughout the day and impressive shows in the evenings. What truly made our vacation special was the friendly and attentive staff. Everyone went above and beyond to ensure we had a memorable experience and felt welcomed throughout our stay. I highly recommend Bahia Principe to anyone looking for a relaxing and enjoyable vacation. We can’t wait to return! 🌴☀️🌊

Las actividades para niños, el personal de entretenimiento del Kids club, excelente!

Las cortinas no tienen blackout, a veces el olor a cloaca de la ducha.

Excelente opción para familias con niños pequeños. La mayoría del personal destaca por su amabilidad, atención y disposición para ayudar. La comida es variada y ofrece opciones para todos los gustos. Aunque tuve un momento incómodo durante mi estancia relacionado con el trato recibido, lo comenté con el encargado y fue atendido y resuelto de manera rápida. Valoro mucho que escuchen a los huéspedes y tomen acciones para mejorar su experiencia. En general, disfrutamos nuestra estancia y apreciamos el esfuerzo del equipo por brindar un buen servicio.

La habitación que me tocó tenía varios aspectos que podrían mejorarse. Consulté en recepción la posibilidad de cambiar a una habitación mejor, pagando la diferencia si era necesario, pero me indicaron que todas las habitaciones eran iguales……..

We had a great time with family, hotel was clean, food was very good :) Definitely can recommend Nomad and Flame restaurants. Splash pool and main pool were great. Everyone was kind and helpful. Also the Oneiro dinner experience was fabulous. Would definitely recommend :)

Pileta y toboganes, el parque un lujo

La comida era normalita, nada de otro mundo. El baño de mi habitación tenía una ventana que daba a toda la habitación, raro

What an amazing trip!! My husband and I have been to the Adult-only portion of this resort multiple times, and this is the first time going with the kids and booking Fantasia. First off the staff was exceptional. Everyone was so friendly with us and our kids it was so lovely. The bars were great, the food was excellent and the shows and non stop entertainment were unbelievable. It truly made for such an unforgettable family vacation and we cannot WAIT to go back! Ignore all the negative reviews. Yes there are some wear and tear issues on tables and such, but what all-inclusive doesn't? Everything was incredibly clean and perfect. 10/10 stay, and will be be back again for sure! Thank you to all staff and everyone at Grand Bahia! <3

Location was nice. All around the hotel/beach the atmosphere was brilliant. Room was very spacious and clean, clean towels daily, mini fridge topped up daily, cleaned daily. The hotel was good value, the food, drinks was all very good, food was very tasty and spoilt for choice. Very clean were ever you went around the complex. Noise levels was low were ever you went. All the services from bar staff, restaurant staff, reception, chefs and waiters was brilliant. All amenities was all good. I would recommend this hotel i spent 14 days here every day was brilliant. Thank you for a lovely holiday everything was spot on.

Bar and drinks are not open before 10am, distances for amenities are far away with trains almost always full. Staff will attend first guests that leave a tip, and food and drinks on the beach and the pool are not available before 10am. Guest are discriminated by their nationality.

Food is not fresh, I killed mosquitoes in the room. I also left them dead on the shower doors in eight days they were not cleaned off my wife couldn’t get in her Jacuzzi tub because it was dirty we are privileged club members not what I expected for the first visit as a privilege club member

Avoid and find somewhere better. Travelled to this hotel for a two week stay. First room we were in had a issue with Bed bugs in one of the beds. Two kids were sleeping in this bed for 2 nights and were covered in bites. Partner lay on the bed for a few hours and she got covered in bites. SPoke to recetion and got moved to another room. on the 3rd floor. Just be mindful there are no lifts in the accomodation blocks. Second room. No issues with the cleanliness but as others have said the water temperature in the shower is ridiculous. its scaulding hot or off. You cannot get the temperature to drop. The pools are decent. Nice and clean however the tiles round the pool are increidbly slippy, particularly after a rains shower. There is no grip at all. Nearly went over a few times The hotel is in need of a refurb. Multiple broken tiles in the main building and flaking paint everywhere. The biggest issue we found when there and which totally spoiled our hoilday is the staff. On the 2nd to last day some guests had left a bag and some beach toys on one of the stairwells. My autistic daughter picked up a spade walked up a few steps then was told to put it back, which she did. A couple of hours later we then had someone from reception up telling us we had stolen the spade. There is CCTV in all the corridors so all they had to do was check that. Then an hour later we have a manager and two security guards at the room door, pretty scary for 2 young children to see that. Now the bag had been stolen, some childs teddies and beach toys. We were then accused again just because we walked past them on the stairs. This totally ruined our holiday and we did not feel safe in our room. Following this we went to complain to the TUI rep onsite. He then called and spoke to a manager to be told they were no accusing us. Hmmm, thats a lie as why would you need who 6ft plue security guards standing at your door. Then as it turns ut the items had been found. No apology on checkout or no phone call or room visit to apologise. We will not be visiting this hotel again, its in need of serous work and some new staff. Just beacuse it has been remnamed it still is the same

Stayed from April 10 to April 23, Bahia Principe Fantasia which is called the Legend after Hyatt has purchased them, rooms extremely dated and the furniture is trash material, we've never had so many mosquito bites our entire lives, bug repellent is $25 at their store, I don't think this resort does anything to prevent massive mosquito issues. I literally witnessed a little boy washing his hands in the men's urinal then jumping in the pool, we also witnessed a little boy take a Donut in the lobby by the coffee machine put it in his mouth then drop it on the floor then his father put the Donut back in the Donut tray for others to eat, There wasn't a day that went by without kids breaking dishes at the buffet area and using their hands to touch the variety of the foods at the buffet, food at the buffet is Luke warm at best unless you have them make you something, One of the most frustrating issues we had was people reserving lounge chair at the pool or the beach and never returning all day as we witnessed this throughout our stay, overall friendly staff for the most part except the people who are pressuring you to purchase time shares. We wouldn't go back to this resort even if it was free. never again.

Mis hijas disfrutaron bastante, la comida es rica y variada, las piscinas son muy buenas para los niños.

Algunos de los shows no son familiares, a pesar de tener nombre de show para niños.

The entire complex need a major renovation. The air vents in the rooms and public areas are disgustedly dirty making the air that you breathe unhealthy. Also, the à la carte restaurants were very poor with the exception the Aquamarine where the food was excellent!! The common floor areas around the pools are extremely slippery and very easy to slip and get seriously hurt. We’ve stayed at the Bahia Principe Punta Cana, Ambar and were always extremely satisfied. Do I recommend the property, hell no. I guess the Hyatt company (property owners) will need to pump in some serious dollars if they want to attract more guests!

Restaurantes e piscinas muito bons, próximas da acomodação, o que facilitou muito a nossa mobilidade. Roupas de cama e banho muito boas também.

Misturadores de água quente e fria do banheiro. Difícil de acertar a temperatura ideal. Acreditamos que as torneiras sejam um tanto envelhecidas. Mesas do restaurante principal desgastadas.

Instalaciones y alimentación

En general todo muy bien

Poca facilidad para reservar los restaurantes temáticos

Su atención es excelente. Personal como SANTA y ANITA son patrimonio del hotel. Todo el personal es súper especial. Limpieza la catalogo extraordinaria. Los restaurantes son 10/10. En fin, considero que las comodidades en sus instalaciones fueron 10/10. No es un hotel es un hogar para nosotros los turistas y más cuando se tiene niños. Excelente.

Todo es perfecto

This was booked last minute due to trip to Thailand being cancelled. I was worried as I don’t enjoy all inclusive resort holidays but what an Absolutely fantastic resort, many many restaurants, fab beach, gym and activities. The best thing was the staff, very attentive and welcoming. I wouldn’t go here without children, but that’s a personal preference. The Dominican Republic is beautiful with wonderful people.

Buen Servicio la comida buena con gran variedad buena atención personal

Que se fue la luz y en el buffet que ponen los cubiertos sobre la mesa y no encima de la servilletas

I took my family there for a week on a last minute basis. I have been to Punta Cana before. It was a disaster from the very beginning. We were given an inferior room with a broken bed and not enough linens for our party of four. This despite the fact we paid for the most expensive room they had- one facing the castle (which is the main reason we chose this place--all for the kids). Yes, they transferred us to a better room the next day as they were totally booked when we arrived. The credit we got for our inconvenience of having had our first night there wasted through their fault was less than promised. This hotel is definitely overrated, and in the end becomes pricier than the true 5 star resorts there in Punta Cana. This is all because of the lure of the Disney-like castle (which other than aesthetics provides no other use for its guests) which is in the middle of the pool area. Big is not always better and this hotel proves it. This particular hotel is part of a mega-complex with about 6 other hotels. You and your party are supposed to stay and use the facilities only at your own hotel. They might claim you have access to the restaurants at the other hotels in their mega-complex, but that is if you make a reservation (and they are not guaranteed). That reservation is made through a sommelier you have established a relationship with-which comes after spending money on overpriced wines-because the house wine is an awful red and white which tastes like cooking wine. Their alcohol selection is limited and not all that great for an all-inclusive. The food quality is not all that great, either; even at there reservation-only restaurants in their mega-complex. Ironically, the buffet restaurant at this hotel was better than a number of the reservation-only restaurants we experienced their and at the other hotels. One needs to be careful also with salesmen from the hotel selling you everything from outside excursions to the equivalent of a "vacation time-share". Yes, this hotel and the entire mega-complex is adept at making you spend big-time despite you being at a a purported "all-inclusive". By the way, the entertainment poolside and throughout the hotel in terms of music leaves a lot to be desired. Talking about poolside, they close their pools and jacuzzis at 6 pm. If you stay there till then, and afterwards go to your room to shower and prepare to go to dinner, by the time you get to dinner and are done with it, their nightly entertainment would have been over. Conversely, if you go enjoy the nightly entertainment you will definitely skip out on dinner, especially at any of their reservations-only restaurants throughout their mega-complex. It is as if everything has been done by design so you have to spend money here-and-there whether for better food, alcohol, and entertainment. The best entertainment is actually at what they call "el pueblito", which is at the entrance to their mega-complex property. There you will have to pay to go in and see a premium act on stage. And beware of their dance club there at "el pueblito" as I noticed "unsavory-looking" locals who apparently had been allowed to slip-in, possibly for targeting the hotel/resort guests. I could go on-and-on but let me say that after a few days at this hotel, I started missing the other truly great hotels and resorts in Punta Cana. I plan to return soon to Punta Cana with my family, but you better believe it will not be to this hotel or any other in its mega-complex (which includes La Turquesa, Gran Punta Cana, Esmeralda, and Ambar) as they all seem to operate in the same way from what I could see in visiting the other hotels. In closing, Punta Cana and the people at the Dominican Republic are wonderful. Plan your vacation carefully.

Wonderful place for families. The place was clean, neat, great service and excellent food.

My wife read a lot of reviews before we came, and honestly, they had us a bit worried. People were saying the food was bad and the service was unfriendly but that couldn’t be further from our experience. The food here is excellent,better than what we had in Jamaica. The American-style options are a bit bland, but honestly, why come to a tropical paradise just to eat hamburgers? The service is absolutely incredible. Every staff member is friendly, helpful, and genuinely accommodating. They go out of their way to take care of you, it honestly feels like everyone here is your best friend. This is easily the best resort we’ve ever been to. Service: 15/10 Food: 15/10 Overall experience: 20/10

The Circus restaurant

Most things. Shower not user friendly, Hard pillows and bed. Small bed etc

We just came back from the Bahia Principe Explore Legend (formerly Fantasia) - family with two elementary school age kids. We did the Oniero dinner show the final evening. Prior to that, the experience was fine, but not special. Posting this extended review because I there is enough there to hope Hyatt will look at feedback and make changes to make it a more uniformly positive experience. Pros: 1: The beach - very nice. If you are low on melanin, the heavily shaded sections are perfect, with ample loungers (even considering resort “vulture culture”) and that beautiful Punta Cana sand and water. Seaweed was present but not excessive. Towels and snacks rights there at the beach, along with wash-off showers. ONe of the best beaches we have been too. 2: The pool and water park for little kids: The kids adored the pool (which also has a swim-up bar for the adults). It is big, and they do run family appropriate activities. The water park is not suitable for older kids, but for 9 and unders it is perfect. If your kids are older or need bigger thrips, book elsewhere. (Also, the other Bahia water parks are smaller but for the same age range). 3: The Bars: They are there throughout the property and offer a wide variety of drinks, often with mid-shelf liquor included. The bartenders are knowledgable pros. 4: The staff: Ranged from professional to enthusiastic and friendly - I have to commend Bahia on solid hires. 5: The Oniero Dinner show: Really, a meal (with some entertainment) followed by a fairly spectacular post-dinner show, with music and acrobatics. There are a couple obstructed views (we had one, but a kind waiter had us move for the show), so maybe avoid over-booked times. This was the most special experience that we had on this trip - the performers are exceptional and to see that level of athleticism from so close, with well designed sets and theme was great. The food was solid, but it is a fixed, shared, menu, so make sure your family like what is served (or go to the buffet before/after). Note, right now included with a 4 night or longer stay, but am extra charge for a shorter stay. The mid: 1. The rooms: They are perfectly acceptable and clean. But as many have noted, they show signs of wear and tear, with things like cracked tiles, chips on wood, our had a pull broken from the drapes, etc. The safe occasionally stopped locking (but trying a different code seemed to reset it). Beds are comfortable, everything was usable - no complaints, per se - just not anything to write home about. 2. The food: We dined at the Greek, Nomad (Mongolian), Rodizio (Brazilian), Garden Circus (for Oniero) and all the buffets and grills. Nomad and Rodizio were very good, if you like meat. The Greek was “ok”, as was the Garden Circus meal. The buffets were very hot-or-miss. We had some really good (and cooked in front of you) shrimp and scallops, mini-ravioli, and breakfast staples (French toast, crepes, hash browns, made to order omelets, bacon, etc.). Lots of other items varied from kind of tasteless to “edible”, and plenty were not appealing - including very meh burgers, hot dogs and pizza. Quality of the fruit was mixed, too - pineapple was consistently excellent, the rest not so much. Prepared dessert was also generally in the “edible but meh” range - often looking more appealing than tasting (but sometimes not looking that appealing) - though a couple items from the reservation restaurants were very good. Also, while the staff was good, they do make you ask for things like drinks (rather than telling you what they have / what you can get). Often lacking signature drinks at the reservation restaurants (though when they had, they were very good). 3. Non-Pool/Beach day activities: The minigolf is ok, but could use some shade. it is also smal, and no turf on the course makes it harder (bad for little ones who get frustrated). A tiny playground by it, fine for a few minutes, nothing more. They had a cooking cookies class for the kids (both in and not in kids club), but mostly in Spanish and we don’t know what ever happened to the cookies. Supposedly some bikes somewhere, but no clue how to borrow them - and they don’t tell you. Ditto really about most amenities and activities - you have to do the work to look / ask / etc., not self evident. One basketball court, pool tables but had to pay, tennis courts, but not much else (missing the oversized chess, cornhole, ring toss, etc., that you see at many other resorts). 4. The trams: fine, but inconsistent timing and not clearly marked routes, also some showing a lot of wear. The cons/dissappointing things: 1. restrictions on use of other Bahia facilities: Older reviews talked about us8ng other pools and water parks. That is still kind of doable … but they have security at times blocking you from, say, walking through Esmerelda to the beach (forcing you to go a longer way on the tram route) and give you the sense that you might be kicked out from the other pool or water park at any time. It left a bad taste, given that one of the draws of a big complex is the notion of having access to a larger set of facilities - limiting to the Fantasia makes it actually seem limited and small. 2. the non-Oniero entertainment: I think folks will have varied experiences here, depending on timing, but for us - until the last night, there literally were no meaningful evening shows. The last night there was a dance performance (after we had just seen Oniero) - and it was good - but the calendar was empty the prior 3. There is a cute little light show at the castle twice an evening, but that lasts for 10 minutes or so. We have been to several other all-inclusives, and this one had the least in terms of entertainment - by a large margin. 3. no hot tubs: some jacuzzis (pool temp) and the room jet tubs (not deep enough to be hot tubs). 4. A Serious Lack of Ice Cream: they advertise the castle bar as having some sort of ice cream place…. But it is just a bar with maybe some vats of mix ready for milkshake. Not a good ice cream on site - just some scoop your own at the buffet and one soft serve machine at the waterpark kiosk. For a place that consistently gets to 85 with hot sun on top in the day, targeted at families with kids, to have no good ice cream? Major oversight. 5: Kids club: oversold in adverts - two rooms without much in them, lacking strong English speakers which made my kids too nervous to try it (meaning no parent alone time)…. For a place aimed at parents with younger kids… big miss. Relatedly, the fact that there weren’t complimentary tubes or toys or anything, and instead hugely marked up things for sale (for short trips) was also a turn-off. Bottom line - Oniero was special - the rest is “fine”. We felt a bit let down prior to Oniero, not in a “this is unacceptable” way, just: “we could have booked notably better at the same price point.” Oniero elevated the experience - enough that I would recommend it for other families with young kids for short (4 night or so) stays. But had it not been for that, I probably would have recommended looking elsewhere - not because it was bad, but just because you could easily do better. Maybe Hyatt will make the changes to push towards making this place a more sure-fire “yes.”

For Guests who have been multiple times after this trip we will never return! The rooms have roaches in them as well as the hallways I had to spray bug spray everyday in order to be comfortable in my room. There are also bugs in the buffet. The beds are so uncomfortable There where kids licking the spoons at the buffet and putting them back. The service is not good either. To pay 10,000 for a family of 4 we have been to many nicer places then this. Yes we traveled at a busy time of the year but we have before and never experienced this.

The weather was beautiful. The water was clear and warm. The sunshine was healing. Experience with Expedia and with the resort overall was disappointing. We booked with Explore Legend; upon check in we were told that there were several reports on the compound that we had access, too. We quickly learned that was not the case. While walking to the beach we were turned away and told we were not allowed to enter- it was difficult to obtain an explanation because the language barrier is strong. I highly recommend you know significant Spanish prior to this trip; it was definitely a chore to when any questions answered. We were turned away from the beach and from getting drinks at two of the reports on the premises. After paying thousands of dollars- my 7 year old not being able to obtain an ice cream cone on the way to the beach was disappointing.

The buffet is good, excellent entertainment 🥳 But rooms are catastrophic , They smell musty, dilapidated furniture Thanks to the manager Mr Andres he changed to another room. It’s overpriced , the bahia principe, eéve tried before in Jamaïca is way better than this one Would we come back to this place ? : No Would we recommend this place ? : No

Las instalaciones exteriores del hotel están muy bien. Sobretodo la zona de niños. Es un hotel para los niños. Pero las zonas interiores tienen una falta de mantenimiento importante. No merece las cinco estrellas.

La comida del buffet y de los restaurantes es de MUY MALA calidad. Mucha cantidad sin calidad ninguna. Las habitaciones tenían mucha falta de mantenimiento. Sofás sucios sin limpiar… sin champú en la habitación… falta de jabón… cosas rotas.. Le falta muchísima calidad y detalles para merecer las cinco estrellas. Están lejos de conseguirlo. Salvo porque las niñas salieron encantadas de la zona de toboganes… el resumen de la estancia es de decepción con la cadena bahía príncipe y de las cinco estrellas que tiene el Hotel.

​I recently stayed at Bahia Principe Fantasia for 6 days with a group of 4 adults and 1 child (2 rooms total). While the grounds have potential, the overall experience was frustrating and certainly did not feel like a good value for the $4,500 USD we spent. ​The Logistics & Check-In ​Be careful with your booking details. I accidentally missed adding my 6-year-old daughter to the initial reservation, and the resort charged an additional $700 USD at check-in for her 6-day stay. While it was my oversight, the high cost for a young child added a sting to the start of the trip. ​Service & Language Barrier ​The service quality was the most disappointing aspect of our stay. We noticed a clear disparity in how guests were treated; if you don't speak Spanish, it definitely feels like it's held against you. We observed Spanish-speaking guests receiving much more attentive and faster service, while we felt largely ignored. Most employees seemed like they couldn't be bothered to help us—we even lost a bag on the resort tram, and the staff showed zero urgency or care in helping us retrieve it. Furthermore, our building was supposed to have a Family Concierge, but the desk was consistently empty. ​Room Quality & Maintenance ​The rooms are significantly dated and poorly maintained. We encountered several non-functional electrical outlets and the pillowcases had a noticeable, unpleasant odor. For a "luxury" family resort, these basic hygiene and maintenance standards were simply not met. ​Dining & Facilities ​The food was just "okay." If you are a seafood lover, prepare to be disappointed, as options were very limited. To make matters worse, the resort’s booking app—which you need for reservations—fails constantly and is incredibly difficult to navigate. ​The Silver Lining ​The only reason this isn't a 1-star review is the pool and the beach. Both were great and provided the relaxing environment we were looking for. The resort grounds are visually nice, but the service doesn't match the scenery. ​Final Verdict ​Overrated and lacks value for money. If you expect attentive service and modern, clean rooms, I would suggest looking elsewhere. Between the "couldn't care less" attitude of the staff and the language-based favoritism, we won't be returning.

Very nice property, our grand daughter had a blast as did we. There was something for kids of all ages. The entertainment and staff were great (shout out to Juan and Juan Pablo for going above and beyond to make sure all the children (and adults) had a good time. Shout out to Luis the bartender for making some much needed grown up drinks. We stayed in building 98 (with a garden view) which was close to the pool, kids club, water park and trolley. Remember to make reservations to the restaurants when you arrive. Also bring your own face towels and mosquito spray. The beach was nice (within walking distance or you can jump on the trolley) go early so you can get a lounge chair. We have already told some of our friends with children about our great experience.

En general fue excepcional la estadía, la comida es muy variada, la piscina amplia y limpia (podría ampliarse el horario en la piscina hasta las 7pm) y la habitación fue muy confortable, siempre limpia y ordenada. Volvería nuevamente con mi familia, fue un excelente lugar para ir sobre todo por la tranquilidad para los niños.

El horario de la piscina podría ser 1 hora mas debido a que algunos venimos de tours y nos queda poco tiempo para poder estar en la piscina.

Everything about this resort is amazing, i am here presently with two of my kids. Ages 10 and 5. There was a little minor issue with the room we checked into on March 20th 2026 and even tho we did not think of it as a big issue. They upgraded our room to an amazing castle view, the kids loves it. The staff have been very kind, food is great, the pool and the drinks. No complaints here. Thanks for an amazing vacation. The Samaroo family.

We have just returned from the Bahia Principe where we stayed at the Fantasia hotel. It had been a stressful time before going as we were due to go to Dubia and had it cancelled 36 hours before flying and luckily booked The Bahia 36 hours before departing to the Dominican Republic. When we arrived at the hotel the check in was really easy and smooth the Lobby staff took our bags and took us to our room. We had booked a deluxe junior suite which was gorgeous and spacious, two double beds I was travelling with my mum, the bathroom was huge and the room very clean and prepared. The room was cleaned on a daily basis beds made, bathrooms cleaned and mini bar stocked. During our stay we didn't do any excursions as our plan was to literally rest and sunbathe, but we did speak to others who had been whale watching, swimming with the dolphins and the buggy rides and said it was amazing although you do get very muddy on the buggy rides which is to be expected. The food was lovely and lots of variety for breakfast, dinner and tea we didn't use the snack bar, we had booked the a la carte restaurants, in which we visited two, but didn't eat and left this was due to the menu being very limited and dietary requirements. You do need to book these in advance as they book up very quicky, one recommendation is the dinner show it was fabulous and the meal was great. The main buffet was lovely though kept very clean and tidy which was great as some families with children really do leave a mess with food all over the floor which is quickly cleaned up. Special thank you Esmerlin and Gieuianny who greeted us at the entrance to the buffet and sat us outside where we liked to sit always with a big smile on their faces. The serving staff were all amazing as well I didn't catch names as they dont always stay in the same rea from day to day. The chefs always looked smart again the buffet was lovely with lots of variety. The pool is amazing there are two parts the first part is the quieter part where the just adults used ( it is not an adult only pool), but the hotel was on the quieter side it did start to get busy as we were leaving due to American/ Canadian holidays. The other end of the pool is the kids area where the music is, the entertainment team did activities, dancing, foam party and an inflatable assault course. The pool was always kept really neat and tidy and best of all very clean. The bar is situated in between the two pools, the staff were very attentive round the pool from bar staff, cleaner, towel staff, life guards and the bar staff. I special shout out to Morelia, Dilcia and Juana were great and most all Onairis who was amazing always had a smile on her face and asked how we were whilst providing us with lots of all inclusive drinks always going above and beyond. After the pool we always went up to the bar in the lobby for some drinks which again all the staff very attentive and a special shout to Ana so lovely and happy and always asking if we were ok and needed anything. One thing I will say about the lobby and the surrounding areas there are a lot of mosquitos which like to bite a lot as well, we sat down on our first day and got 7 bites in one sitting, but after we took antihistamine and sprayed when we knew we would be that area and it settled. You will get bitten though if you don't put anything on. There is a few shops at the front of the hotel which sells bug spray and antihistamine if you don't have it with you. The hotel is a lovely place to stay at and we will be returning with the rest of the family, for information the hotel is a large complex with 5 hotels all connected the a la carte restaurants are spread over the 5 hotels, there is a buggy cart service like a bus service that is there to help you get around which is amazing. There are little shops in the Bahia Principe village which is a 5 minute walk from Fantasia. The good thing is you can use the facilities in each of the hotels, we made use of the spa where my mum had three massages by the pool which she said were amazing and gorgeous I had my hair braided twice and it was lovely well worth having done. One other note if you ask where the shops are meaning Bahia village this does not require a car journey, the staff will organise a free car ride for you which does take you to a gift shop off the premises of the hotel which isn't far and can be cheaper.

Truly an amazing resort! We traveled with our 1, 3 and 5 year olds in March 2026 and were truly impressed with every aspect of the resort. Super walkable with strollers and little kids. Food and drinks at every turn with something for everyone. The food did get a little repetitive in that they always had hot dogs, burgers, pizza available. The dinner buffet didn’t seem to have a specific theme but there was a Mexican buffet Saturday night which was truly amazing. We didn’t do à la cartes because of our small kids but the oneiro dinner show was amazing and great for the whole family! The waterpark at fantasia is great for kids and you can always find chairs at the pool, waterpark and beach no matter what time of day! Lots of shade! If staff even saw you looking. For a chair they went out of their way to make a spot by moving chairs etc. The rooms were really big and very clean (resort wide). Tons of housekeeping staff. I will say the bathrooms at the pool and waterpark had broken doors but it wasn’t that big of a deal to hold the door. The beach was amazing and you can walk forever in either direction. The beach is maybe a 5 min walk from the resort but there are also golf carts running constantly to bring people back and forth. We used the golf carts to go to the other water park at turquesa which our kids also loved and gave them another place to go! The kids club had lots of activities you can join or drop in for. They had blow up castles one day and an inflatable water obstacle in the pool another day. Honestly a great family resort!

It's a pretty good hotel to stay with kids. The slides and the castle experience with projection shows in the evening, daily mini disco and activities - it was a lot fo fun for 6 year olds. Restaurants a la carte were hit or miss - Japanese restaurant had a heavy sewer smell but they refused to admit any problems. Others were okay with tasty food. Overall food in the buffet was good, we had something to choose from, I just wish it was more ... native. Otherwise it was good and tasty. The staff was great with kids, always smiling, although many didn't speak English. Activities near the pool were pretty fun though, Crazy Games with inflatable slides were great. Once again, the kids were super happy. Evening shows started pretty early, posible to attend with kids and it was always a blast. Circus, dances etc - everything was more than we expected to see in a resort for free.

Fun place for the kids. They enjoyed the water park, slides and pools.

Check in was easy and the girls at the front desk were very nice. We have no complaints about the room, we had everything we needed it ( hair dryer was broken but they brought me a new one the same day) . The Housekeeping lady was wonderful! The buildings are in need of some maintenance . Each building has two staff at each entry to assist you with restaurants reservations or anything that you need. The beach is beautiful but very crowded at times. We were able to get a nice spot with shade every day but you have to make sure you go there before 8 am. We didn’t use the pools that much but there is plenty room in that area. We liked the Main buffet, always fresh food and different options. Our favorite restaurant was the French ( delicious steak and lobster) , Rodizio was also good. We didn’t care about Oneiro, the show was nice but the food was old and very cold. The entertainment at night was ok, after the show they have live music at the terrace but it’s the same music every days so in day 4 gets a little boring. In night 4 I got very sick after dinner at Oneiro (I think was the passion fruit juice) and in night 6 my husband got very sick too. We were very careful with the water but we don’t know exactly what happened. I guess this is happening a lot in DR in general so please be careful with what you drink.

We had an amazing 10-day stay and truly had a vacation to remember! What we loved most was the quality and variety of entertainment. There was always something fun happening: activities during the day, shows at night, and it makes such a difference when you’re primarily enjoying the resort grounds. You never feel bored, and there’s always something to look forward to. The concept of the hotel is beautiful. The charming alleys, the castle, and the perfectly maintained grounds create such a special atmosphere. Everything feels thoughtfully designed and well kept. While the buildings and rooms could use a bit of updating, it was nothing major and certainly didn’t take away from our experience. The true highlight of our stay was the people. The warmth and hospitality of the staff is unmatched. We made new friends who made us feel like family: Rosalinda, our wonderful cleaning lady; Yasel, who kept our mini fridge perfectly stocked; and Isaury at the beach, who always greeted us with the warmest smile and took such great care of us. They made us feel like royalty every single day. Thank you for an unforgettable vacation — we can’t wait to return!

We had an amazing stay in Punta Cana, especially as a family. The pools were the highlight, multiple options plus a fantastic mini water park that kept the kids entertained for hours. It’s truly designed with families in mind. The beach was just as beautiful, with soft white sand and calm, clear water that made it easy to relax while the kids played. The food was average, plenty of choices, but nothing extraordinary. However, the service more than made up for it. The staff was exceptional, friendly, attentive, and wonderful with children. If you’re traveling with kids, this resort is a fantastic choice for the pools, beach, and outstanding service alone.

Las actividades, propuestas para los niños e instalaciones.

Que sea imposible reservar para cenar en los restaurantes temáticos. Tampoco me agradó el accionar de la consierge al realizar el check in, pues me ofreció realizarle a ella un pago en efectivo a cambio de una mejor habitación (para lo que me llamó a un costado de la mesa de atención), al negarme, me ofrece una cena temática al valor de 100 Usd, la cual aboné con tarjeta de crédito. Con el correr de los días, me entero que la cena show era gratis para todos los huéspedes. El reclamo se efectuó en el establecimiento.

excelente

Casi todo, muy hermoso, los postres, la tina, las cortinas, la atención, muchas zonas verdes,

No hubo fiuesta del 24 Diciembre para los niños, nada especial para la llegada de santa

We came with 5 other families. Worst place to stay DO not stay here. Food is awful, the staff is miserable, accommodations in the room are terrible. Everything is old and the mini fridge is not stocked with any snacks for the kids. Broken fridge, water temperature is steaming hot. Can’t shower cause the water is steaming hot. No pool towels, we had to wait hours, they run out of food constantly. The food quality is low grade. Royalton is way better and pricing is the same. The beach is far and requires over a 10 minute walk. I can’t stress enough saying to not stay at this hotel. Unless you set your expectations to a 3 star hotel because that is what it should be rated.

Bahia Principe Fantasia – Punta Cana (December 23–30, Family of 5) We traveled to Bahia Principe Fantasia with our three kids (ages 3, 7, and 14) from Dec 23–30 with Air Canada. Unfortunately, travel was a nightmare with constant delays both ways, but that was airline-related—not the resort. Check-in & App Experience Check-in at the resort itself was excellent—quick, simple, and stress-free. You simply give your name and receive wristbands with your room information. I loved how efficient this was. The Bahia Principe app lets you check in 10 days before arrival, which also allows you to book restaurant reservations in advance. You get up to 7 reservations for a week stay. We booked four: Japanese Teppanyaki, Brazilian, Circus, and La Gourmet. I really appreciated being able to plan ahead. Once booked, the app creates a calendar with your reservations, but once onsite the event info wasn’t always accurate and didn’t include maps or clear locations, which was frustrating. Some kids’ activities listed (like slime making) were no longer offered, which disappointed my kids. Room We stayed in room 99211—the first building to the right when leaving the lobby. The location was fantastic: very close to the buffet and main amenities. However, our reservation stated “castle view,” and there was absolutely no view of the castle from our balcony. The room itself was spacious and decent but definitely dated. The beds were extremely uncomfortable and the pillows were rock hard. For $3,000–$3,100 per person, I expected much better quality. The bathroom was very large, but the blow dryer was terrible—bring your own. The in-room coffee machine didn’t work and appeared rusty. Food & Dining Food overall was good, with lots of variety. The Christmas buffet was beautiful with tons of options, but it was insanely crowded. They really should have more than one buffet open at all times to spread people out. One major downside was buffet service, which was honestly awful. Getting drinks was nearly impossible—you barely got water, let alone anything else. Even when asking for drinks, they often never arrived. I wish there were self-serve drink stations. This was one of the most frustrating parts of the stay. That said, we loved the casual food options by the beach and water park—fresh pizza, ice cream, fruit sandwiches, and plenty of easy grab-and-go food, which was great for kids. Restaurants • La Gourmet: Not very “gourmet.” Decent menu, but steak and lobster did not come with sides, and there was no Caesar salad option, which was odd. Kids don’t order from the menu—they get a kids “buffet,” which my kids barely touched (cold spaghetti with a rock-hard meatball). Desserts were creative and good, but we wouldn’t repeat this restaurant. • Brazilian: Our absolute favorite. Located at the Grand resort right by the ocean—beautiful setting. You start with a massive buffet, then servers come around with meats. Everything was phenomenal. 10/10. • Japanese Teppanyaki: Located in the Grand lobby. Plenty of food and the family enjoyed it, but everything was heavily covered in teriyaki and sauces, which was a bit much for me. The show was just okay. • Circus Restaurant: Located beside the water park. Due to renovations, we didn’t get the full dinner-and-show experience we hoped for, but the meal and service were excellent. Service at all the restaurants was fantastic—night and day difference compared to the buffet. Entertainment & Noise Evening entertainment was extremely loud—by far the loudest resort we’ve ever stayed at, and we’ve traveled a lot. If you want to go to bed before 11pm, good luck. The entire resort can hear the shows. This was shocking considering Fantasia is heavily marketed as a family resort with young kids. Pools, Beach & Grounds The resort itself is beautiful, and the pools are great. The beach was stunning and the water was lovely. Kids absolutely loved the water park at both Fantasia and Grand. One thing we did appreciate is that staying at Fantasia allows you to explore other Bahia Principe sections (excluding Luxury Amber & Esmeralda). They tell you at check in that you can use all the other sections along with their amenities just not the buffets (excluding Esmeralda) but We used the Esmeralda pool without issue. The Grand section actually looked nicer overall, but was much busier. We waited about 25 minutes to get drinks there, while at Fantasia we never waited in line for poolside drinks. Kids Club & Family Activities There is a kids club and teen den, but parents are not allowed inside. While I understand the concept, I really disliked that there wasn’t a shared space for families to enjoy together. My 14-year-old is shy and didn’t want to go alone, but would’ve loved to go in with his younger brother. The teen den was under renovations, so only parts were open, though it looks like it will be great once finished. There really wasn’t much to do as a family beyond swimming during the day. Pool tables near the theatre required payment. No shared indoor play spaces or family game areas, which felt like a missed opportunity for a family-focused resort. Overall Impression Fantasia is beautiful, has great pools, a lovely beach, and excellent à la carte restaurants—but the poor buffet service, uncomfortable beds, extreme noise levels, dated rooms, and lack of family-inclusive activities really held it back. This is not a 5-star resort in our opinion—closer to a 3-4-star. The Grand section felt more polished and fancier, despite having a lower rating. We wouldn’t return to Fantasia for $3,100 per person. Overall Rating: 4/5

I usually don't leave bad reviews but here we go. I'm huge on reviews. Prior to booking I read most of them and it was 50/50 so since we stayed at Bahia Principe Jamaica with no issues (IT WAS TRULY AMAZING FROM THE TIME WE CHECKED IN UNTIL THE TIME WE LEFT). We decided to give the Fantasia a try. This is our third time visiting the Dominican Republic. Our first time staying at the Fantasia. I honestly would NEVER stay here again. We arrived at the Fantasia on Christmas Eve. We booked 2 rooms in advance, castle front view. Once we arrived and checked into our room we noticed a bloody pillow, dirty room and left over items in the drawer from the previous guest. We immediately contacted the front desk and they sent someone from house keeping to clean the room. The second day, Christmas Day we woke up went to run the water and it was scorching hot. Thank goodness no one burned themselves. There was a horrible sewage smell coming from the shower. We went to turn on the jet tub and a piece shot up and hit the ceiling water running everywhere. There was also water running from the bathroom sink on the floor. At this point I'm upset this is not how we expected to start our vacation after paying our money. We went downstairs and spoke to someone at the front desk. They decided to change our room due to the issues but we couldn't check in until 4pm. Another huge inconvenience. Thank goodness we had another room we could take a shower in until our room was ready. Now for the second room our family member waited 3-4 days for a working remote. We called several times for a working remote and clean wash cloths. Which took forever to receive. Our family member couldn't turn her tv on or off for days. Finally after 4 days she received a working remote. We had to actually bring the old remote to the front desk hoping to get a new one. Back to the first room. We checked in to our new room at 4pm on Christmas Day. The room was much cleaner except the wash cloths were very dingy. The curtains on the balcony were gross. The only huge issue was we no longer had a castle front view that we paid for. They claimed the new room was a front facing but all we saw was the top of the castle, the pool and the garden. At this point I'm so over the Fantasia. The grounds were very clean. All the food we tried was delicious. The pools were very clean. The only downside about the pool was people coming down dropping off towels on a chair and disappearing for hours which made it harder for anyone else to grab a chair. Some of the staff were very nice and friendly. Some had a chip on their shoulder. One young lady I wish I knew her name. We booked a reservation at the Indian restaurant Thali near the beach. She started as our waiter but was rude the entire time as if she doesn't like her job. We asked for appetizer. She never came back with our appetizer. Then told another waiter to help us when all we did was ask for our food. The second waiter was much nicer but by then we were disappointed and ready to go. We also booked a reservation at the Brazilian steakhouse. We arrived and were told we didn't have reservations. We waited about 20 minutes with multiple phones calls and me having to get real upset before we were eventually seated. On our last night, We requested to speak with a manager, since we were told someone from customer service would call us back on Christmas Day. We waited 4 days and no one called us. No one pretty much cared we didn't receive our room we paid for. We finally spoke with someone and all they could offer us was a $100 store credit at the gift shop or a bottle or rum. (NEITHER ONE COULD COMPARE TO A FRACTION OF WHAT WE PAID. NOR THE INCONVENIENCES OR CHALLENGES WE FACED) Which was a slap in the face after we PAID FOR TWO CASTLE FRONT ROOMS. We checked out today and was told to just email customer service, include our complaint letter and someone will get back to us which is B.S. Moral of this long review BOOK AT YOUR OWN RISK!!! WITH THE NAME (BAHIA PRINCIPE) AND OUR PREVIOUS EXPERIENCE WE DEFINITELY EXPECTED BETTER. WE ARE STILL LOOKING FORWARD TO SOMEONE REACHING OUT TO US!!!!

Great resort. Amazing environment for the kids. Italian restaurant was amazing. Deyby was our waiter for couple of nights in a row. Excellent service.

It was an exceptional experience for my family, especially my nieces who loved the colour display of the castle at nights. The staff was friendly and respectful while offering exceptional service to everyone. My housekeeper for the week was very thorough and helpful. Thank you Bahia Fantasia Privilege Club/Lounge for a wonderful Christmas vacation with family. Karen A K

The hotel has beautiful grounds, good food, good service but Terrible quality of rooms I was killing cockroaches every day in our room. And question myself if there are cockroaches in the room, then what's going on in the kitchens? The shower, is broken, the ceiling is failing, and the water was going through from the bath to toilet.

No elevator but only 3 floors so it was manageable. Towels could be cleaner, newer, rooms were clean, minibar stayed stacked with juices, water and snacks and were replenished daily. Buffet had a huge variety with 2 persons at each end doing eggs in the morning or preparing fish at nights. Desserts were plentiful too. As for the a la carte restaurants, Le Gournet has the best food! Staff was amazing. Darlin, a supervisor or manager at Garden Circus restaurant is the sweetest; he understands English well and truly cares for his guests. He truly made my family and I feel special. We would return. Overall, 8/10 for this hotel.

I wish I had option to give 0 star. Worst vacation experience ever. We stayed at Bahia principe fantasia resort. 5 members out of 9 fell sick due to bad food quality. Poor pest control, flies were sitting on the food, no hygiene, toilet flush was broken, AC controller was broken, poor room service, staff was rude, no medical service, kids developed stomach issues, high fever. No help was given, pool water was not clean, pool side food was worst quality, restaurants food was cold, stale food. Buffet had limited options, food was not fresh. I will never recommend this place to anyone.

Las instalaciones.

kiddies loved it!! The castle, pools, water park we did it all! the staff was very nice and the kids loved the food. kids had a lot of fun during the kids' club activities as well

Fun for the whole family! kids had a blast and got to meet some new friends during the kid's club activities. they loved the pools too. the specialty a la carte restaurants are very good

Our recent stay at Bahia Principe Fantasia Punta Cana was absolutely phenomenal and completely blew us away! It truly lives up to the name Fantasia. From the moment we arrived, the service and atmosphere were impeccable. The staff demonstrated incredible warmth and attentiveness, always going the extra mile to ensure our family felt welcomed and cared for—a truly five-star level of service.

El servicio y la alimentación

Todo estuvo excelente

Nos encantó! Es mágico!

An excellent experience! Everything was perfect! The food was delicious, a great variety at the buffet and great choices at the a la carte restaurants. The drinks were phenomenal and the beach beautiful. This hotel is very clean and proper. The staff work hard to make sure it stays well kept. The pools are beautiful as well. I have nothing negative to say! A great vacation! We hope to be back 💖

Resort is great. Food is great. Everything is great, but BE AWARE of female doctor at the resort. She has a business deal with ambulance and hospital and she will take advantage of you as much as she can. Our younger daughter got sick and she did not place her IV correctly, which caused infiltration. She does not allow you to call your insurance and she makes you sign paperwork that you accept everything they say before she can see you. That includes that you will go to hospital if she says so. When we arrived in hospital, our daughter got worse due to incorrectly placed IV. We found out at the hospital that doctor at resort could treat her and she did not have to come there if she placed her IV correctly. When we wanted to leave, we were surrounded by armed guard and could not leave hospital until we do not pay full bill for their service and doctor at the property. I requested to speak with resort doctor, as I believe that she should not charge us for her malpractice and she stated that she does not know what I am talking about and that without her pediatrician would not see her ( this is incorrect ). You can go to any hospital if you have to and you do not need resort doctor to send you. Not to mention that they will not tell you how much is charge. you have to sign that you accept all charges for visit no matter what. I will just say that she charged us 191$ for IV that she misplaced. It is very disappointing to know that doctor does a business of sick people and does not care about your health. Whatever you do, do not go to the resort doctor. She is not professional who deserves the license she has.

OMG i dont have words to express how excellent was my stay! Since arrival my family and I were treated as royals. Since check in I felt special! Thank you to the staff in IL Paradiso that they celebrate our Anniversary, the room service that went above and beyond when we needed something, everyone was spectacular! I will return soon. "Yo volvere eh eh yo volvere eh eh a Bahia Principeeee!!!!!!!

It's a really nice resort but it is very outdated. The room was falling apart. I reported to the front desk everything that was wrong with my room. They came and fixed somethings but not everything. The walls were so thin you could hear the kids and adults talk in the hallway, next door, and above my room. There were ants crawling in my room and mosquitoes flying around. The couch in my room was falling apart, and I was afraid to sit on that. The buffet was good, but half of their food was raw. Half of the staff was friendly, and the other half of the staff looked not happy to work. I hated that some vendors at the entrance lobby and at the beach couldn't take the word "NO" for an answer, like if they were going to convince me to change my mind.