Embassy Suites Amarillo Downtown vs Similar Hotels

Rooms were generally comfortable but some had issues like AC problems and poor pillows.

Positive: comfortable beds, modern bathrooms, large suites with dishwashers, refrigerators, stoves and microwaves; rooms described as very clean and comfortable.

Rooms were described as comfortable and clean with minor issues.

Rooms were described as tidy and comfortable, with minor complaints.

Several reviews mentioned cleanliness positively, but also indicated some issues (e.g., overflowing trash).

Very positive across reviews: described as 'very clean', 'super clean', 'everything clean', and 'very clean large rooms'.

Many reviews mentioned cleanliness positively, but there were some complaints about noise and pet issues.

Multiple mentions of dirty rooms and issues with cleanliness impact this rating.

Many reviews appreciated the convenient location.

Mixed to negative: several reviewers noted the hotel sits behind/next to another older hotel causing confusion on arrival, parking/entrance needs maintenance, and one noted it was somewhat outside everything.

Convenient location noted in multiple reviews.

Convenient location mentioned several times as a positive aspect.

Most reviews praised the staff, with a few criticisms about front desk service.

Mostly excellent: staff repeatedly called friendly, helpful, above average and night-shift praised; isolated mention of an inattentive front-desk attendant on one arrival.

Consistently praised for friendly and attentive staff.

Staff were generally positive; kind and helpful members received compliments.

Breakfast was generally enjoyed by many guests.

Generally very good: breakfast repeatedly described as excellent/above average with variety; some comments that breakfast repeats daily and is largely heat-and-serve or limited in options.

Food options like the buffet dinner were praised by multiple guests.

Breakfast options were disappointing and led to criticism.

Amenities were frequently praised for their quality and cleanliness.

Very strong: heated indoor pool, hot tub/jacuzzi praised for toddlers, pool-area music, waffle maker, dog-friendly facilities, security presence and useful extras noted.

Amenities like the evening happy hour and breakfast received positive mentions.

Limited breakfast options detracted from the overall amenity experience.

Value was perceived as good, though some found the price steep.

Highly positive: multiple mentions of excellent value, great price and cheaper than many comparable hotels.

Many guests felt it was a good value for the price, especially with included meals.

Overall impressions align with standard expectations for the price.