Hotel Cappuccino - Palma vs Similar Hotels

Room was spacious, cozy, and comfortable.

Beautiful hotel with stylishly renovated rooms.

Rooms described as spacious, modern and well presented with nice touches; some guests noted smaller rooms or noise/bright door area by rooftop level and repeated key-card issues for one guest.

Rooms are described as majestic and refined, offering a great atmosphere.

Rooms were cleaned after every return and spacious.

The pool in the spa was not properly cleaned.

Multiple guests described the hotel as spotless and consistently well presented; a minor comment noted some rooftop area issues (warm water in the small roof pool and occasional kitchen odour) but overall cleanliness is excellent.

Very clean and well-maintained; however, some mentions of issues like small bugs and maintenance needs.

Perfect location in the centre of Palma, close to historic landmarks.

The hotel has a fantastic location, very central but still quiet.

Many guests highlighted an excellent, central location within walking distance of Palma highlights; location is consistently described as a major strength.

Ideally located in Palma close to attractions, contributing positively to the overall experience.

The staff was highlighted as friendly and attentive.

Staff was incredibly friendly and very helpful with directions and reservations.

Staff repeatedly praised as friendly, helpful and attentive (welcome touches, nightly chocolates, very kind team). A few isolated negative interactions (unprofessional checkout staff, billing delays, and a missed spa preparation) reduced but did not outweigh the strong service sentiment.

Exceptional service mentioned multiple times, with staff being very attentive and kind.

Breakfasts were very tasty and ordered individually from the menu.

Breakfast has room for improvement, but food was generally positive.

Breakfast repeatedly described as superb with excellent selection and regional specialties; F&B impressions are very positive across multiple reviews.

Breakfast is substantial and well-reviewed, but cost is a concern for some.

Some amenities like the spa were noted as below standard for a 5-star hotel.

The rooftop bar and additional hotel amenities were well-received.

Amenities received mixed feedback: breakfast and spa/sauna were positive but there were concerns about the advertised pool (actually a beach club), tiny/very warm rooftop water feature, shuttle/beach club policy confusion and limited spa preparation which suggest room for improvement.

Great wellness center and breakfast, though some noted costs could be high.

Some guests mentioned the price was a bit on the expensive side.

It is considered expensive for the quality, but also reflective of a 5-star experience.

Generally seen as good value given location, service and breakfast quality; some frustration from guests regarding misleading beach club/shuttle policies and unexpected charges lowered perceived value for a minority.

Breakfast noted as pricey, affecting perceived value despite overall luxury.