Hakone Highland Hotel

家族での宿泊でしたが、温泉も広く朝食も美味しくいただきました。 ありがとうございました。

食事も美味しく格式を感じる良い滞在が出来た。

スタッフの方の対応がとても良かったです。朝番の食事も五感を楽しませてくれました。とても満足しました。リニューアルオープンしたら、また利用させていただきたいです。

とっても良いホテルです。

Otroligt överpriset för vad man får. De tog 4000 YEN per natt för en baby säng (!) som dessutom hade en himla massa år på nacken. Det var fullt av damm under möblerna. Hutlösa priser på dryck i lobbyn och ingen annan mat att erbjuda än den flådiga franska restaurangen med vita linnedukar. Trevlig onsen. Ligger bra vid busshållplatsen men i övrigt något ödsligt. Promenadavstånd till en del restauranger:)

Un hotel amplio con muy buena ubicación y maravillosos baños onsen. Es muy recomendable este programa entre Tokyo y Kyoto.

10/10 for the multi-course dinner and the incredible service by the hotel staff, in helping repair my wife’s eyeglasses that broke unexpectedly. This hotel is one we will remember for a long time!

Very disappointed . Good location for the Venetian Glass Museum and the Hakone Trails. Staff indifferent. None of the reception staff could speak English or made any effort to help with a minor issue we had. The ac in the room was antiquated and super noisy at night. Water in the shower takes 15 minutes to drain, so you are standing continuously in dirty water, and you need to wait 20 mins before next can then wash. They come across as being super environmentally friendly and ask you to accept a complimentary beverage in exchange for the room being cleaned. Yet they make it impossible to have that beveragewith thee timings andsmalll print. All the little things could be overlooked if staff were pleasant, but they were the total opposite of what you are used to with Japanese hospitality.

아주 편안했고 서비스도 최고였습니다

Good

なし

綺麗で静か 温泉も良い

Very nice hotel and great staff

静かで景色も温泉も良く、のんびり過ごすことができました。公共交通機関でのアクセスが良いのも魅力です。お料理も最高でした。

レストランの食事がとても美味しい。 静かで綺麗でお風呂も良くて、本当にゆっくりできた。

夕食はフランスコース料理でとても良かったです

Staff is very polite and efficient, the French restaurant is a good experience for fine dining!

雰囲気は良かったけれど自動販売機などが充実して無い売店も

お部屋は古く交通の便はあまりよくありません

ずっと前から良く行ってました。とても良いホテルです。

箱根は現在紅葉真っ盛りでいいタイミングとホテルのサービスを満喫しました‼️

庭がきれい。

-

good one

食事が美味しかった。

とても静かで落ち着いた雰囲気のホテルでした。林側の部屋でしたので紅葉が眺め、ゆっくりとお茶を飲みくつろげました。お庭も散策でき、隣りのガラス美術館にもすぐで車を出さなくてもホテル滞在を楽しめました。 又部屋に加湿器があるのはとてもありがたい事でした。

Spa-like atmosphere! Very quiet and secluded area. After a 3.5-hour hike at a nearby Mount Kintoki Loop, we were looking forward to enjoy the outdoor onsen at this hotel. Not crowded so it’s like having your own private onsen. The room is very comfortable and clean. One downsize.. no expresso machine in the room. So kind of hard to start the morning with instant coffee.

Perfect location in the valley. Close to town centre and the lake with a bus stop right outside the hotel. Staff very friendly and willing to assist with stay/travel queries

Vintage hotel with great views, garden and Onsen.

お部屋のリクエストにも出来る範囲で対応いただけたりスタッフの対応が素晴らしいです。お食事も大変美味しく温泉も良かったです。また利用させていただきたいです。ありがとうございました。

スタッフさんの対応が丁寧なところ、施設も管理が行き届いている感じがしました。周辺も館内もとても静かで、落ち着いて過ごすことがでにました。

清掃も行き届きいつも快適に過ごさせて頂いています。 今回は夕食が込んでいたのか…食べ終わるのを見守られていたようで、いろいろサービスして頂いたり、すぐに皿を片付けて頂きました。早く次の料理が出るのは良かったのですが余韻も大切ですね。 ソムリエの方がいなくて、サービスして頂いたスタッフに対応して頂きましたが、ワインの相談ができず、ちょっと残念でした。 ゆっくり過ごせますので、またうがいます。

It’s good property, with its own lush green surrounding. We were in room no 132. Room was ok . Breakfast was a big put off, specially if you are a vegan. Choice in breakfast is limited. Like you have to order corn flex with milk , which is payable. Repeat fruit juice, is payable too. Basement room , if you choose , you have to walk all the way, and only one tiny elevator. Dr Gopal Sharma Consultant Bombay Hosptial Mumbai India 19

冷蔵庫が効かない トイレながしの勢いが弱い ほかはすごく良い

広々したお庭とお風呂、ハイセンスなくつろぎコーナー、落ち着いた建物にとても満足しました。 レストランもとても素敵でした。力を入れているようなのでベジタリアン対応を明記すれば他とのアドバンテージが図れて完璧だと思います。 一つ、お庭のマップにブランコとあり探したのですがなくなっていて、子どもが残念がっていました。そのため施設、設備マイナス1としました。

ホテルもスタッフも本当に良かったです！ 機会があればまた是非宿泊させていただきたいです。

２回目の利用です。スタッフの方の対応も良く、食事も美味しく申し分ないです。露天風呂もこじんまりしてますが、森の中感があり寛げます。ありがとうございました。

整潔乾淨、寧靜的地方，可以有良好放鬆的假期

I liked that the location is convenient, along the bus route, and the vicinity is quiet. Drawbacks are lack of eateries

🏨 Overall Impressions I was incredibly impressed by this hotel. It exudes elegance and comfort, making for a memorable stay with excellent service and thoughtful accommodations. 🛏️ Rooms The rooms are large and pleasant, providing ample space to relax. Though somewhat dated, they remain comfortable and well-maintained, with a charming decor. ♨️ Onsen Experience The onsen was a highlight of my stay, offering indoor, jacuzzi, and outdoor options. The amenities, including hair supplies and makeup for women, were the best I've seen. A lot of care went into making this a luxurious and relaxing space. 🌳 Outdoor Facilities The hotel’s yard is well-maintained and pleasant, even at night. The serene atmosphere is enhanced by the landscaping, though I wished the walking path was larger. Despite this, it’s a lovely place to stroll. 👩‍💼 Staff and Service The staff were incredibly helpful. Although their English was not the best, they made a sincere effort to assist with any needs. Their dedication to excellent service was greatly appreciated. 🍽️ Dining The food was a highlight. Despite many dietary restrictions, the hotel staff worked diligently to accommodate us. They created a special dinner menu and a suitable breakfast. Their efforts made our dining experience enjoyable. 👍 Conclusion Overall, my stay was incredibly nice. The elegant comfort, exceptional service, and thoughtful amenities make it a standout choice. I highly recommend staying here.

Very nice hotel with a fantastic onsen. Great location for exploring the area. Plenty of restaurants although we only ate in one. The Azure Moon, Indian restaurant, it was very good. There’s a supermarket and two 7-11’s and a Family Mart close by as well. The Hakone Glass museum is only a few minutes walk from the Hotel and is definitely worth a visit. The buildings and grounds are worth visiting even if you don’t want see the glass exhibits.

1泊の滞在でした。 お掃除も行き届き清潔でした。 スタッフさんの対応も良くお料理も大変美味しくいただきました。 夕食時間が遅かったので最後のコーヒーはやめておこうかと思ったのですがカフインレスコーヒーを用意していただき大変有り難かったです。 一つ難点は部屋付きの冷蔵庫ではなく保冷庫ということで、部屋で飲み物をキンキンに冷やす事ができなかったことでしょうか... 色々なホテルに泊まっていて、冷蔵庫は当たり前の感覚だったので意外でした。 フロントに電話をしたらホテルの冷蔵庫で飲み物を保管してくれるという事で預かってもらいました。 ただ、暑い時期は部屋の冷蔵庫は必須だと思いました。

外で夕食しましたが、タクシーの手配が出来なかった。ホテル側て送り迎えのサ-ビスあれば良いと思います。

The food and service in the restaurant were excellent. We enjoyed having good access to the Open AIr Sculpture Museum. Generally, the facility is in good shape but certain aspects need to be updated - such as the flooring, and some of the wallpaper in the common areas

The property was beautiful and spacious full of greenery. The staff were so kind and courteous respectful and accommodating. The breakfast food that we got every morning was either western or Japanese food and it was always delicious spot on. The onsen was amazing, there was an outdoor bath to melt away stress.

全体的に良かった。

가족 휴양지로 조용하고 멋진 분위기에서 온천 욕장의 상태와 수질도 모두 만족스럽습니다. 다시 한 번 더 가고 싶습니다. 친절한 직원 응대에도 감사드립니다.

가족과함께한 히코네 여행이었습니다. 호탤 직원들 모두 친절해 만족하며 보냈습니다. 담에 꼭 더시 들르고 싶습니다.

During holiday, I stayed one night at the long-established Highland Hotel in Hakone. The relatively reasonable price was the deciding factor, as accommodation prices in the surrounding area were rising due to the weak yen and inbound tourism. From the tourist-filled Hakone Yumoto bus terminal, take a 15-minute bus heading for Sengokuhara and get off at the bus stop named after the hotel, where you can see a low-rise, white, Western-style hotel. When you enter the lobby, you will see a lush green lawn spreading out before you, and in the distance you can see Owakudani, with several streaks of white smoke rising up the reddish-brown mountainside, giving you a sense of the vastness of the property. The room was a Western-style room. The room overlooked the spacious lawn and the view was great. The bath was clean and modern, with separate washing areas for each person, a jacuzzi, an indoor bath, and an open-air bath. The water was gentle and slightly cloudy. We had a Western-style course meal in the restaurant, and although I was a bit worried about the manners of my 7-year-old child, we were able to dine in a kid-friendly atmosphere without having to worry too much. The food was Japanese-style French, made with local fish, vegetables and ingredients, and was quite tasty. For breakfast, you can choose between Western and Japanese food. I had the Western option, but the fresh salad and bread were also delicious. Perhaps because there are only a few rooms overall, the restaurant and baths didn't feel crowded or overwhelming, so this hotel is recommended for people who want to spend some relaxing time. ゴールデンウィークは箱根、仙石原の老舗、ハイランドホテルに一泊した。円安、インバウンドの影響か周辺の宿泊費が高騰する中、比較的良心的なお値段が決め手となった。 観光客でごったがえす箱根湯本のバスターミナルから仙石原方面のバスにのり15分、ホテルの名を冠したバス停で降りると低層の白い洋風のホテルが見える。ロビーに入ると目の前は青々とした芝生が広がっており、奥の赤茶けた山肌に白煙がいく筋か登る大涌谷が見え、敷地の広さが感じられる。 部屋はベットがある洋室。部屋からも広々とした芝生が望め、景観はよい。 お風呂は清潔感あふれるモダンな作りで、1人づつ仕切られた洗い場と、ジャグジー、内湯と露天風呂。温質は優しく、若干白く濁っている。 食事はレストランでいただく洋風コース料理で、連れてる7歳の子供のマナーにハラハラしてたけど、そんなに気を使うことなく、優しい雰囲気のなか食べる事ができた。料理は地元の魚や野菜、食材を意識した日本風フレンチ、まずまず美味しい。朝ごはんは洋食と和食から選べ、洋食を頂いたが新鮮なサラダと、パンも美味しかった。 全体的に客室数が少ないからか、レスランもお風呂も混んで大変、というイメージがなく、ゆっくりした時間を過ごしたい人におすすめのホテルでした。

We stayed here with our rental car to explore and see Fuji. We could walk to a lot of cool restaurants. Drinks in the hotel bar were nice with the view of the hotel grounds and mountains.

Beautiful gardens

This is a very interesting place to visit. The atmosphere is more 1970s I think. The rooms have real old-fashioned keys. But the setting is beautiful. They are beautiful gardens to walk-through. And the hot baths are wonderful. We had a group dinner, which was pre-selected, which was good with very good service in the restaurant.

Use caution booking this hotel! Double check your number of guests and understand breakfast is NOT good and NOT optional. Also, no tattoos allowed in the onsen. We had reserved two rooms for a total of $450–but somehow when we arrived my Agoda booking only showed three guests instead of five. They demanded and additional $300 for the two unreported guests (because per their explanation in Japan they charge per person not per room). If my elderly parents hadn’t been so tired I would have left. At $225 per room/night price the hotel is tired and underwhelming but for $375 per room/night it’s a joke. The pros: it’s quiet, serene even, and the grounds are lovely. The rooms are fine, the beds are fine. The cons: value not there. Few amenities if you have tattoos and cannot use the onsen. It’s situated along a busy road and not a nice walk. The buses in the area are expensive. The Japanese breakfast was meh and the western was worse than a tv dinner. *we were there during cherry blossom season and spring break. No one had told us to make dinner reservations in advance and the town was literally sold out. After walking to over ten restaurants we gave up and ended up eating 7-eleven. The whole thing was expensive and lackluster.

I stayed in a room at the first floor of the main building. There was a musty smell that hits you when you open the door. It does get mitigated if you open the window but will return if you close the window. Also the room presented a very tired look and needs updating. The common area including the French restaurant looked good though. I can't recommend this hotel because of the room conditions

We had an enjoyable stay with my family. Hotel very well kept, staff fantastic, room big and well maintained, everything was great plus of course the onsen. Everything is perfect. Booking with hotel com is also a plus

部屋は広くて清潔。お風呂もくつろげるし、上からミストが出る所もあり、楽しめます。 朝食もおいしく、大満足です。 今回2回目ですが、又近いうちに来るつもりです。

木々に囲まれた周辺は落ち着いた雰囲気でとても良かったです！雪❄️が程よく積もっていて幻想的でした。浴場も清潔感があり、露天風呂も心地よかったです。朝食は選択方法がややわかりにくかったように思います。でも、とてもおいしくいただきました！

何回も来ています。 安心して宿泊でき、温泉もお料理も素晴らしいです。

お食事も美味しかったしスタッフの対応も良かったです。

Everything was good. It's warm in the lobby and the reception is nice; Hotel is near the bus stop, convenience store (5mins) and restaurant (10mins); The room is neat and tidy and room size is big; Onsen area is quiet. Breakfast is also included. The hotel should add a washing machine and microwave.

温泉が最高でした。

Loved our short stay at the Highland Hotel. Very friendly and helpful staff, and very well maintained property with excellent onsen. Will be back in the future.

去到酒店已經係夜晚八點幾，上嘅山路都算多，建議最好在日間。由於沒有訂餐關係，服務員介紹附近一間只需步行10多分鐘的居酒屋唔錯。 溫泉關門時間為午夜12點，所以每晚夜歸都可以盡量享受浸浴先至入睡。 早餐不是buffet， 選擇比較簡單，只有日式或西式。 總共住了三晚，省了搬酒店時間。 自駕遊，酒店提供充足嘅泊車位，由酒店出發其他景點都方便。

静かで上品で、大好きなホテルです。お料理も大変美味しいです。

氷なども依頼すればすぐ持ってきていただけて助かりました

とても良い時間を過ごせました。 すぐ隣がガラスの森美術館で割引券もホテルにて購入できて良かったです。 広くて静かで部屋もキレイでまた箱根に行った時は泊まりたいです。

Quiet area. How i wish there was a shuttle for transportation. Communicating with some of the staff was a little bit challenging but everybody was very friendly and accomodating.

清潔で、居心地が良く、大満足でした

とても良いホテルでした！また箱根に来る際は利用したいと思います！

とても静かで快適に過ごせました。露天風呂やジャグジーもあり、キレイで清潔でした。また利用したいです

綺麗で落ち着いていて過ごしやすかったです。 広々とした庭園が気に入りました。 早朝に散歩しましたが、川のせせらぎや鳥の鳴き声等を感じる事ができ、大変気持ち良かったです。 時間制で借りることの出来る貸切露天風呂があれば尚良いと思いました。

Quiet relaxing place with onsen.

お風呂の設備が整っている。テレビに文字情報（字幕）が付くようになってほしい。

温泉が有り　水道水が天然水で良かった。

部屋も広く清潔で気持ち良く過ごせました。 スタッフの方々も良かったです。

とても静かで、庭園散歩も楽しむことができました。

スタッフの対応がとても良かったです！

何度か利用しておりますがサービスや雰囲気、お風呂等全てに上品さを感じ安心して滞在できます。

Well....the setting is stunning and the hotel is low-rise so it nestles into the landscape without too much intrusion. Rooms are clean and well presented, if a little tired and in need of a revamp. No such thing as USB points here - bring your adapter! The view from my room was woodland with only a very faint road noise to intrude on the birdsong. The onsen was exceptional, particularly the outdoor bath (tastefully screened with vegetation) and robes were provided for the walk there from the room. Silver service breakfast was efficiently delivered if underwhelming, especially for my GF companion. The main problem we had as a party of 17 was that the restaurant was fully booked for a function on the night we stayed, and local eateries were scarce. The Italian nearby turned the 3 of us away as they were full. We found a small family run place which, with some lost in translation efforts provided excellent ramen for us. With some investment in modernisation of the rooms this hotel really would be hard to beat. Oh, and you can take your dog too!

お部屋も快適で、大浴場がとても良かったです。 フロントのスタッフの方々が、とても丁寧でした！

The property has a rich legacy dating back to pre-ww2 times. It's quiet, decently maintained and the onsen is nice. If you have a car, worth considering

If you are looking for a traditional Japanese hospitality , this hotel is highly recommended ! you will nerver disappointed amaging staff service and facility.

素敵な料理、温泉の湯質も上等。 問題全くありません。

広大な庭が素敵。 青い空、緑の芝生、緑の木々、川のせせらぎ。 フレンチジャポネと名付けられたフランス料理はやさしい味付けで美味しかった。 温泉はいいお湯だし、風呂から出たところでのんびり休めるスペースもうれしい。 チェックアウトが午後12時で、のんびりできました。

晴れの日のお庭の散歩は最高でした。 また利用したいと思います。

Quiet spot in the woods, exceptional service, great hot baths and spacious room, very recommended

The staff is incredibly helpful and warm. The on-site onsen is amazing. The Hakone bus stops right out front, and it is cheap and takes you everywhere. Food at the hotel includes only one VERY expensive restaurant, but local eateries, a noodle house, Korean BBQ and Italian are within a 15 minute walk or 5 minute bus ride.

就寝時、暖房を切るには寒いし最低設定の15度では暑すぎる。 送風、冷房でもないし‥ 結果ほぼ、寝られなかった。

建物が不便な作りでした。

静かで落ち着いた雰囲気で、ゆっくり過ごすことができました。スタッフのサービス心遣いがとても良い雰囲気を作り出していると思います。 また、広々とした庭の散策も楽しめました。

雖然在山區，不過走一段路有一間7-11，員工都很客氣

静かに自然の中で快適に過ごせました。敷地内を通って直接星の王子さまミュージアムへの移動はとてもワクワクし、敷地内の朝の散歩はとても気持ちが良く、星の王子さまミュージアム、ポーラ美術館の前売りをフロントで割引で購入し、とても楽しめました。 また違う季節でぜひ伺いたいと思っています。

初めて利用させていただきましたが、スタッフ方々のホスピタリティ含め全てよかったです！施設内も庭園も広々としていてゆったりと過ごせました。白濁の温泉もとてもよかったです。次回は迷わずディナー付きのプランを利用したいと思います。

加湿器の中の汚れ？（白いやつ）温泉成分？が気になった。

静かで気に入ってるホテルです。

定期的に行かせてもらう、温泉です。とても温泉が良く、ホテルも静かで庭が広くとても落ち着く安心出来る場所です。

建物は古いですが、綺麗は行き届いてました。夜のコース料理は期待してませんでしたが、一品一品とても美味しくて、スピードも丁度良くて大満足でした。 またお風呂の混み具合もQRコードで確認できるシステムになっていて、とても良いと思います。ホテルのガーデンも美しくて、天気もよかったので、気分転換になりました。お土産ショップの品揃えが今ひとつでした。

Stayed here for 1 night, staff were helpful in guiding us to our room after check-in. Room were very big, and there was an in-room private onsen. However, the room was not very clean as I found pee stains on toilet bowl cover and basin area. The shower area is open see through glass overlooking the outdoor private onsen and forest (my husband and I were skeptical if anyone would walk by since we were not told if it is a enclosed forest). It was a relatively quiet hotel when we check-in and check-out. Reception staff were non-english speaking hence they could not help us when we seek help on an emergency issue. Overall experience could be better.

Great hotel and beautiful grounds. Would definitely return again

The employees in the reception can’t explain well in English