Izu Marriott Hotel Shuzenji

The quality-price ratio was decent.

The rating for the cleanliness for me includes even the terrace with the private onsen. Unfortunately I found spider webs and many bugs. I asked the hotel to clean it and spray something against the insects. They did it but they keep coming. I've been to several similar onsen hotel with outdoor hotspring in the middle of the nature, and I never had issues with bugs. So if you, like me, are scared of insects, this isn't the place for you. I found a couple of bugs even in the public male onsen. So I haven't been there a second time. Considering how big is the structure amd the space they have available I wish they had a better gym. It was very very basic.

I like the room with private onsen

Smoking area not so clean.

房內的露天風呂

Fenster nicht sauber

The hotel is located in a nice and peaceful environment with a great view

Limited dining choices and expensive

工作人員服務態度非常好

無

Me gustó las indicaciones y todo la habitación

La ducha tenía hongos y eso no me gusto

Very nice room with the view of Mount Fuji

Bonita vista

El agua de la piscina del cuarto no mantiene la temperatura

The hôtel is in the middle of the Izu Island and allows to start some visits on both sides . It is essential to have a car - the restaurants are available within 10 min drive . The breakfast is good but a lot of people - expect some waiting - Hotel works together with the La Forêt hotel and sharing some facilities ( ie. The pool on the Marriott side ) . The also organize massages in the hotel room - very good

スタッフが明るく、親切。よく教育がされてるという印象。

Reasonnable Price for the surroundings in august.

お風呂付きの部屋が気に入りました

食事の場所の選択肢がない

Store rom og god service, men der var tydelig sopp i dusjen på rommet vårt. Man lukker døra til dusjen tett, og da er man avhengig av en god avtrekksvifte, noe som ikke fungerte hos oss. Middagen sto ikke i stil til prisen i det hele tatt og det var generelt dyrt der. Vi spiste frokost i landsbygden utenfor. Alt i alt ville vi nok valgt et annet hotell neste gang, da prisen var for høy i forhold til opplevelsen.

床单很脏 不知道是不是长时间没人住了 泡温泉的地方也没有一个工作人员做指引 环境景色还不错 但是周边没什么吃的 比较偏

We were going to be in this area for a couple of days and this location looked perfect for our visit. The hotel is in a somewhat remote area with lots of beautiful green forests and streams around. It also offers onsen/hot springs in some of the rooms like the King room we had. We originally booked an onsen room with it inside the room but as a Marriott Bonvoy platinum we were upgraded to a room with the onsen outside which was better as you had a view and it was more comfortable in the hot water being outdoors. There is also an indoor public hot spring pool if you don't book this type of room. The hotel also offers coin operated laundry which we really needed since we had been traveling awhile and it was nice to clean our clothes. Breakfast was buffet style and had lots of choices with an egg station and delicious pastries. It was raining during part of our visit but the hotel provided nice big umbrellas for use during our stay which was a great benefit. The same staff person (can't remember her name) checked us in and out and she was very pleasant and spoke excellent English which was helpful with our non existent Japanese. Thank you and we hope to visit again and stay here.

The room The private onsen in the room The breakfast The dinner buffet

Clean and staff were friendly and accommodating

Nothing all were perfect and exceptional specially Masato yamaguchi

The food options were just ok for buffet and very over priced. The private onsen was lovely. Unfortunately the kids pool was very loud in the evening so it made it hard to enjoy. Also was suprised that there really was no view of Mount Fuji which had been advertised.

Excellent costumer service. And great breakfast buffet.

Western style hotel up in the mountains of Izu. Isolated and peaceful. Pricey. Pros: - spectacular view of Mr Fuji from certain rooms - deluxe rooms with private outdoor onsen bath - kid/baby friendly - pet friendly rooms available Cons - very limited dining options - the one restaurant at the hotel closes at 9pm (ie no late night room service) - no vending machines on-site, nearest convenience store is 15 min drive away - restaurant is very pricey - we preferred to drive into town for better value Issue at check in - we made sure to reserve 2 nights in a room with a view of Mt Fuji but were put in a “garden view” room for the first night. After complaining we were given the correct room for the second night. Disappointing, considering the only reason we chose to stay here is for the Mt Fuji view.

고즈넉한 산 위에 위치해 있어서 조용하고 힐링하기 좋았습니다. 호텔에서 잠깐 운전해서 가면 훌륭한 온천욕장도 있습니다. 후지산도 잘 보이고..조식도 훌륭하고..모든 것이 좋았습니다. 강추합니다.

房間隔音很差，住宿旅客素質也不怎麼好非常吵

Nice hotel and the views are good as it’s on a mountain

とても親切でした。

Very clean and spacious room space. Comfortable bedding

I had a comfortable one-night stay in July 2024. One night is not enough because this hotel is part of a larger resort that is oriented around outdoor activities. There are tennis courts, walking paths, and the golf course. The location is very remote, but there is supposed to be a shuttle from the nearest train station. I drove to here and there is free parking. The room was nice and I had no complaints. It's as expected from a Marriott-branded property. There is an onsen in the hotel and there is a bath house that people staying elsewhere on the property can use. However, the bath house is around a mile (maybe more) away. It's inconvenient (at best) at night.

Loved the amazing staff. Rooms with hot tubs and room service were great. Restaurant on site was nice, but more than we were prepared to spend at a restaurant in Japan. We found a couple of nice places in the nearby town where we enjoyed more traditional Japanese-style meals/ambiance. Overall we were very happy with our stay here. But again, hands down the staff was superb.

Dirty windows and building exterior walls. Food overpriced for quality. Cheap amenity.

the location, room size and private onsen were great

the room was so hot, no fan, air con didn't do anything. the food was terrible for the price, $42 for a burger with a frozen patty, $20 for "French fries" that were undercooked wedges. resturant was even worse. no in room dining after 9pm. pretty dissapointed.

The hotel itself is really good. We did enjoy our stay. However, people need to be aware that closest convenience store is around 4.4kms. Unless you drive then you eat food from the hotel service :)

お部屋はとても綺麗に清掃されていて気持ちよく過ごすことが出来ました。愛犬も一緒だったので食事は近くの洋食レストランのテイクアウトを持参しました。朝食時わんちゃんも一緒だったという口コミを拝見した気がして一応フロントの方にお伺いしましたが、やはり共有スペースでの犬同伴で食事は無理でした。お部屋の廊下を出てすぐのところに小さめのドッグランがあります。お部屋には愛犬用のおやつと肉球クリーム、ワンちゃん専用のミネラルウォーターの用意もあり嬉しかったです。チェックイン時のフロントの男性もとても親切で感じ良く気持ちよく宿泊することができました。

前回の滞在は部屋も普通の部屋で使いやすかったのですが 今回は事前に何も承諾なくバリアフリーの部屋に案内され、夫婦2人にはとても使いにくかった

Nothing

Too old

テニスコート、岩盤浴、卓球などを滞在中に楽しみました。リゾート巡回バスを時間外に手配していただき、朝早くからも、テニスを楽しむことができました。スタッフの方の対応もとても心地よいです。

Beautiful surroundings, great location with a view on Mount Fuji. Members of staff are friendly. I would stay there any time when on Izu peninsula. Our private onsen (in the room) was great!

1.房間相當整潔舒適，附贈的沖泡咖啡非常好喝。 2.建議可提供至大浴場的拖鞋，因為穿飯店提供的一次性布拖鞋至大浴場並不舒適。

Everything was great!

Attended an offsite in this location. Very calm, tranquil setting Good food for breakfast and dinner. Private onsen in your room is amazing, very peaceful. Good amenities in room, quiet, high quality environment. Would return back here with family.

Staff super friendly and helpful

Loved it. Got an upgraded room too which was great.

The room was nice and big, we had an onsen, which was really nice

The hotel is very old, which is noticeable when walking around in the hotel. the pictures don’t look like reality, they use a weird filter for all the pictures, or increased the brightness by a lot. The shared pool and spa area feels worn out and needs a renovation. It looked like there is a lot of mold ob the ceilings. Go there by car if you can, because eating in the only restaurant available inside of the hotel is ridiculously expensive. Value for money overall is not good to me and I would visit this hotel again.

マリオットでもとても個人まりしたホテルで、概して綺麗ですが、大浴場などは清潔感はあるものの古さが否めないです。702号室でした。部屋は快適。強いていうとTVがベットから見るととても小さいので大きくしてもらえるといいかと思います。 冷蔵庫は無料のお水2本以外空っぽにしてあるので、何か買っていくとお部屋でもゆっくり楽しめると思います。お部屋から綺麗な富士山がくっきりと見え絶景でした。ジップラインも初めてトライしましたが最高でした。

20歳の誕生日で家族旅行で利用させて頂きました。 1泊2日で温泉もあり岩盤浴は予約制で予約をすれば入れるみたいです。 ジムとテニスも利用でき朝はビュッフェ夜はレストランもありペットも連れて行けてペット専用の場所もあったと思います。 設備はすごい充実していて足りないぐらい本当に満足で最高なホテルでした。 また是非利用させて頂きます。

Excellent facilities n staff

Breakfast is expensive at 4200 yen per head

I surprised,They charged 20% more than our booked price even though we haven't taken any additional facilities like food and amenities, this happened the first time with Booking.com

Stayed here for one night, came here to explore Shuzenji areas, very friendly staffs, great indoor and outdoor hot springs. It’s a secluded location but there’s hotel shuttle bus from the train station. Nice restaurant and lounge onsite. Our room has the hot spring tub inside, we were upgraded to a room with outdoor tub but with no view of Mt. Fuji so we decided to skip the upgraded room. Food was delicious, lots of local ingredients. There are also e-bike for rent, 4 hours time slot.

Reasonable price among the Onsen hotels around that area

Facilities in the onsen are merely the basic, water temperature not very high. The paid dinner was not meeting my expectation for its price -- you usually get much better Kaiseki dinner at Onsen hotels as a dinner worth 15K JPY

There’s A COCKROACH in the room!!! And we told the service staff, he came to taking it out, but NO any Extra service or anything or apologies for us! It’s very awful and scary

Having a private onsen was amazing and so worth paying extra for! The staff were lovely and very professional. It was nice we could use the facilities of the wider resorts (zip line) but unfortunately it was not open while we were there due to the weather. The hotel is very isolated so we were glad at have a car to be able to explore other restaurants

We based ourselves at this wonderful hotel during our recent visit to the Izu Penninsular. We hired a car at Mishima and drove around the stunning mountains on the Penninsular. When we arrived at the hotel we were greeted by very polite staff members who took over our luggage...Check in was a breeze and we were led to our beautiful room. The room was huge and we had our own private onsen. We could see Mt Fuji from the carpark of the hotel. It really helped having the hire car to get around the local area, although the hotel has a shuttle bus from Shuzenji station....very very highly recommend this hotel

Absolutely lovely Hotel could not fault it, very remote which added to the experience would highly recommend to all

Our family retreat to the Marriott Izu Shuzenji was a delightful blend of luxury, tranquility, and exploration. Here’s a candid take on our experience: The Good: We nestled into a family suite that epitomized comfort and elegance, with its spacious interiors, modern amenities, and a charming balcony that showcased the serene beauty of nature. The staff were a hallmark of hospitality, always attentive with warm smiles. The on-site onsen was a realm of relaxation, offering a peaceful escape amidst nature. The dining experience was a culinary delight, with a wide array of scrumptious options catering to our varied tastes. The Bad: The only downside was the challenge of venturing out without a car due to the resort's somewhat secluded location. It hindered our plans to explore the vicinity effortlessly. Just OK: The lounge was quite small which somewhat limited our leisure time there, but it was cozy nonetheless. Tips and Recommendations: The onsen experience is a must-try, it's rejuvenating to the core amidst a serene setting. Venture out to nearby travel spots; the surrounding beauty and attractions are worth the exploration and add a fun adventure to the stay. Don't miss out on the local delicacies at the resort's restaurant, they are a treat to the palate. Despite minor inconveniences, Marriott Izu Shuzenji emerged as a wonderful abode offering a blend of relaxation and adventure. The beautiful setting, coupled with exemplary amenities and warm hospitality, rendered our stay memorable. The nearby explorations added a sprinkle of adventure, making our retreat a cherished family memory. Highly recommended for families seeking a mix of relaxation and local exploration.

Onsen, free shuttle bus from the nearby station, view

Cockroaches, urine smell in the room, very dusty, the staff is clearly aware of the cockroach problem but are not doing much to solve the issue, there is cockroach gel applied but it won’t do much, we had 4 hours of sleep and had to change the room in the middle of the night despite that in the morning I had to go and ask the hotel staff for the new breakfast vouchers as they did not seem to care. I expected them to bring it for us. Also, their manager had a day off that is why I was told that I cannot talk to them. Had to cancel the second night and triple check all the bags to make sure that we won’t bring the bugs home with us.

From Mishima Station a 40 Min, 550Yen ride to Shuzenji Station. Our arrival timing appeared perfect, as we quickly and easily  found the Hotel Shuttle Bus Stop outside the Station, the the bus headed to the hotel the minute after we boarded. We were quickly checked in by Kamala, and offered an upgrade to a top floor twin bed suite with access to the executive lounge. She was very informative and helpful with regards to all the facilities and provided a timetable and map for the whole resort. Our room was very spacious and bright. There were extra bedding for use with Tatami if needed. The amenities provided were in line with the class of hotel. We did not have to use the room's tea and coffee as we have lounge access. The bathroom was compact with a separate small bath and shower base combination similar to home arrangements. The onsen is a five minute ride by a hotel minibus. We initially thought the mini bus runs to a schedule. After using the onsen, we found no scheduled mini bus, and was then told to ring hotel reception for the bus ride. We used the lounge a few times during our stay. The variety of beverages is very good. We felt the food choices were very limited, particularly for vegetarians. The variety of breakfast food from the buffet in the 2nd floor restaurant was really excellent. We quite like the flavour of the eggs in the special local omelette. Service by the restaurant staff were 5 star.. We enjoyed our restful stay.

Loved my king bed room with big windows facing Mt Fuji with a private onsen. Rooms are new and buffet breakfast has a wide selection with floor to ceiling windows. Overnight stay didn’t allow us to explore Laforet complex.

Property is out dated in some parts but rooms are renovated new and modern style. We stayed in the room with outdoor bath. It is excellent. The room was lovely, the bed was very comfortable. Very nice view of Fuji!!! But the onsen is very old and I can see the yellowish around the tub area. There are no amenities available at the dressing counter area in the onsen. We went to the business hotel where the price is one third of the Marriott price but they offer public bath with wide selection of amenities under Pola brand as well.

The pros: Being able to look at Mt Fuji from an in-room Onsen tub was pretty spectacular! Hotel was clean, and beds were comfortable (though could only get 2 twins, no large bed). The cons: there is only one restaurant at the hotel and the food was borderline inedible, strangely presented (a raw leaf of chard draped over the ribs), and quite expensive. And you literally have no other choice. I’m not a picky person, and typically leave 5 star reviews, but the food was a major let down. I believe the hotel really needs to improve the dining experience. Shuttle bus to train station, nice food there and taxi back is less than half the price of the hotel options and far nicer. Good place to stay if you have a car: the location is quite remote and sleepy. The mountains are lovely, and the view of Fuji is pretty iconic.

clean, tidy, cosy, comfortable

the sports centre next to the Marriot hotel (but it’s the facilities under Marriot) does not have air-conditioner

A wonderful hotel in a great location. Excellent staff.

The breakfast menu is exceptionally good with a huge range of choices. By comparison, the dinner menu is very limited and quite expensive.

The paid breakfast was great!

There was quite a few insects in the room's onsen area. And few was actually floating (dead) inside the onsen.

非常整潔及寬敞的酒店房，服務殷勤有禮貌；只是意想不到入住的房間是可提供給傷殘人士，是可提供給傷殘人士，訂房時的介紹是沒有提及的….所以，在第一步入房間的時候，感覺總是怪怪的… 望改進

Clean, beautiful peaceful modern facilities

Location - too far and long travel

職員非常友善及了解我們在入住時所遇到的問題，能快速回應及處理 不過露天溫泉及浴室的位置不是相鄰，這個是比較奇怪的地方

Dinner served as all-you-can-eat tasted so good . However the meat served individually was a bit fatty. Unfortunately,A recommended cocktail was very disappointing. that taste was like cough medicine.

半自助餐有點失望，種類太少。

Private room onsen is nice. Free shuttle bus from Shuzenji station. Sakura trees in hotel’s area is fascinating Nothing understand of 5-star hotel

No air con just heater provided need to open window for cooler air