Borneo Coastal Residence @ IMAGO Mall vs Similar Hotels

Mixed-to-negative: reports of small/old bathrooms, moisture damaging doors, exposed terrace and at least one AC issue; some comfort noted but room condition reduces score.

Rooms are described as spacious and comfortable, though some specific issues were mentioned.

Mixed reviews on room quality, with issues like small size and non-functional air conditioning noted.

Room quality varied; some guests found issues with the beds and general upkeep.

Mixed: some praise for well-cleaned floors but multiple mentions of cockroaches and a poorly maintained bathroom (moisture damage), lowering overall cleanliness perception.

Several reviews indicated cleanliness issues, including a dirty floor and dust in the curtain area.

Multiple reviews indicated issues with cleanliness, including hair and dust in rooms.

Some reviews mentioned cleanliness positively, while others pointed out issues like the pool's murkiness and the overall shabby look.

Consistently praised: immediate access to Imago/shopping mall, proximity to mall and elevator, repeated 'good location' notes — location is an excellent asset.

The location is frequently praised for its convenience to the mall and easy access.

Numerous mentions of excellent location, with easy access to shopping.

The location is highlighted as very convenient with close proximity to shopping.

Strong positive mentions: friendly staff and acceptance of early check-in. Service is a notable strength in guest comments.

Multiple reviews highlighted helpful and friendly hosts, indicating a strong service level.

Generally good service noted, except for one review with a poor response regarding air conditioning issues.

Guests noted helpful and fast service from staff, indicating strong overall service quality.

Standard quality for this hotel tier

Not specifically mentioned, assumed standard quality for this hotel tier.

Food options not discussed, defaulting to standard quality for this hotel tier.

Some reviews noted the convenience of food options nearby, but no specific positive or negative remarks were found.

Positive mention of a nice swimming pool and convenient mall access; some drawbacks (exposed terrace) but overall amenities are good for families.

Amenities are generally good, but specific items were reported as broken, like the iron and shower.

Adequate amenities mentioned, but some reviews pointed out specific deficiencies.

Facilities were mostly satisfactory, though there were mentions of some amenities like the washing machine being problematic.

Standard quality for this hotel tier

The overall sentiment suggests good value for the price paid, despite some minor issues.

Price seems high for the value received, particularly due to issues with facilities.

Several reviews emphasized the good value relative to quality and location.