Hilton Hotel & Convention Jabal Omar Makkah vs Similar Hotels

Rooms were generally comfortable, but initial cleanliness was poor.

Rooms are described as comfortable, though some note that they are getting old.

Room quality was negatively impacted by dated carpets and malfunctioning electrical outlets.

Issues with room quality reported, including poor maintenance and cleanliness, impacting overall rating.

Rooms had issues with dust and mold, not acceptable for Hilton standards.

Some guests noted issues with cleanliness in bathrooms and rooms, indicating a need for improvement.

The room carpets were reported as dusty and filthy, indicating a need for updating and improved cleanliness.

Significant complaints about room cleanliness and maintenance, with reports of dirty sheets and lack of proper cleaning.

Convenient location near Al Haram, although access can be tiring.

The hotel location is frequently highlighted as a major positive.

The hotel is conveniently located close to the Haram, which was well received by guests.

Positive sentiments regarding the hotel's location, especially mentioned as a key advantage.

Service was often rude and dismissive, failing to address guest concerns adequately.

Overall, guests praised the staff for being friendly, efficient, and attentive.

Exceptional service noted, particularly from staff member Riad and Mr. Abdul Salaam, with many positive experiences highlighted.

Mixed feedback; some staff were reported as rude and unhelpful, but there were mentions of good service from certain staff.

Breakfast was highly praised, although service issues were noted.

Breakfast received high marks with variety and quality praised by many.

Breakfast and buffet services received high praise, particularly for the food quality and selection.

Food quality and breakfast variety were criticized, although some food was said to be outstanding.

Amenities were decent with good access to the executive lounge and breakfast.

The hotel offers various amenities, but some guests mentioned minor issues.

General amenities were good, though some issues were reported about service responsiveness.

Limited amenities and lack of variety reported, particularly in breakfast options.

Experience did not meet expectations for a Hilton, affecting perceived value.

Some guests felt that the pricing was high for the experience provided.

While the location provides a good value, the high room rate was criticized given the cleanliness issues.

Expectations were not met given the high price point, leading to a perceived low value for money.