LiVEMAX RESORT Hakone Ashinoko

お食事が美味しかったです。

4人での宿泊で2つの部屋に分かれてしまったため、割高に思いました。

・ご飯が美味しかった。 ・ドライヤーがリファだった。

・部屋によってはエレベーターなし。 ・全体的に建物が古い。 ・大浴場が狭い。 ・クオリティと値段が釣り合っていない。この値段でこのホテルのクオリティでは満足感が得られない。

特にありません

余りにも　フロントが狭すぎるて、今の時代 靴を抜くのはどうかなでした

L'accueil du personnel : la personne que nous avons eue à l'arrivée n'a fait aucun effort pour communiquer avec nous en anglais. La chambre sentait l'humidité, il y avait des traces d'humidité et la chambre manquait de propreté.

The room with the personal onsen was just beautiful, romantic and relaxing.

We wish there was a shuttle to get from the station to the hotel.

料理は大変美味しく、満足致しました。

大浴場の場所が分かりづらい。まさか、食堂を通過した奥にあるとは思いませんでした。

スタッフの方達はとても丁寧に接してくれました。 ブッフェの夕食、朝食は食べきれないくらい品数がありました。

I like this property with convenient location and bus stop .

No any did not like this property. I did not like YuYu Resort last May I had stayed there.

This hotel is so full of mold that I got sick and had to leave after one night. I recommend that the facility is shut down pending major renovation. The staff were kind and treated me well, I think that it is a management level issue. The carpet in my entrance was soaking wet at all times and both bathrooms in my room smelled heavily of mold. I gave it a chance, but after sleeping I went down to breakfast and realized how severe my mold allergic reaction symptoms were so I went back to my room where I found that the clothes I had left outside of my suitcase overnight had gotten wet from just being in the room and upon entering the room my allergies increased so I packed and left. After getting fresh air my symptoms improved rapidly which underlines that the problem was at the hotel. I am surprised that rooms this expensive are so terrible.

シンクや風呂場の匂いがきつかった。

Hotels in Hokane are more spacious than other locations in Japan more popular with tourists.

Most of the staff were really lovely and did their best to accomodate. The supervisor working our first night was excellent and helped call the bus when we’d accidentally left some luggage. However we wanted breakfast on our last day and we were told we had to be there latest 9am, which was fine however we got there at 8:45am and the new supervisor for the day said no because we hadn’t got there by 9am or made a reservation which the previous supervisor hadn’t told us about. We asked if they could make an acception considering we are travelling with a 2 year old and there was no one else at the breakfast diner and we were told no and to go to a local convenience store (which dont open until 11am). We had to make our 2 year old wait 2 hours and travel in the storm to find food.

location

We had a terrible experience at Livemax Resort Hakone. We booked our room online through Booking.com, but when we checked in, the room was completely different from what we reserved. It was dusty, with obvious water marks on the furniture, spider webs in corners, and a strong unpleasant smell throughout. To make things worse, we found wet floors and mold growing all around the room. The air quality was so bad that we started to feel unwell — even our baby showed a reaction to the room’s condition. We were forced to leave the hotel late at night with a baby, which was extremely stressful and disappointing. This was far from the relaxing experience we expected in Hakone.

Hotel falling apart with black mold and water damage everywhere. False advertising of room quality. We left soon after checking in.

The dinner and breakfast

The dirty and old room

The pictures online don’t do the surrounding area justice. It’s tucked in a beautiful woodsy area. The staff was okay. Their attitude was a bit underwhelming. We knew we couldn’t go to them if we needed something or had questions. There was definitely a huge language barrier which made it hard to understand the amenities. We were very confused about how the women and men’s baths worked. We understood that from a certain time in the morning women were allowed and then men after?? So we thought it was a unisex bath?? I don’t really know it wasn’t explained well and we didn’t know if tattoos were excepted. We ended up just using our private one in our room which was nice. The room and hotel itself seems a bit old and run down. Also, we had a huge room and the bathroom was SUPER small. The smallest we’ve seen since our stay here in Japan. It was nice for a night but I wouldn’t spend the money on more than one night here. I think it’s something to experience just for the private bath in the room for a night maybe two.

We weren’t allowed to use the public onsen because our tatttoos, which is common, but still annoying. The private onsen was nice, but the room’s drain was gooey and there was a band-aid left by the tub. Not the end of the world, and still worth it for the price and the nice spring waters.

Place was dirty and baldy taken care of. You could tell did not spend too much on maintenance. Tatami sintetic mats where worn off. Public bath was in bad shape and dirty. They have a foot bath which is closed due to lack of maintenance and you could tell it has been for a while. Gardens where not maintained properly with weeds all over the place. It's really a shame because the place has potential. I recommend paying a little extra in one of the neighborhood hotels so can have a pleasant visit to such a beautiful town.

丁寧な接客、綺麗で広い部屋がとても良かったです。

Creo que por el precio ya necesita una remodelación en baños, tanto en el wc como en regadera por lo general todo está bien salvo esos dos detalles

A bit difficult to reach on foot, mostly suited for driving residents. Nice onsen and food.

Good rooms with a nice staff just an old building and limited transportation options

Onsen in the room was lovely! Big spacious room as well. The staff was very attentive, and they even gave us umbrellas (no charge) on the day we left since it was raining hard. The breakfast and dinner were also wonderful, huge variety and well made.

The only downside is the location, if you have no car - a bit far from most of the buses, needed to take a cab from the lake to the hotel on the day we arrived. It’s a 20 mins walk down a winding path to the bigger bus station.

Black mold everywhere, dirty carpets, and a very unpleasant smell throughout the hotel.

Hotel molto tranquillo in un bosco, raggiungibile con il bus, colazione e cena ottime, onsen pubblici piccolo ma tranquillo, vasca termale privata spettacolare

スタッフの方がとても親切で過ごしやすかったです。

It is difficult to find this place but the room I got is very large with bath tub

Getting to the hotel was quite hard and options for eating outside of the hotel offering were nonexistent. The room was spacious and offered everything promised but it was located on an area of the hotel that didn't have elevators, the public spaces all had a really strong humid odor. It was an ok experience, but not sure it was worth the price

室内の臭いと室内ドアの開閉がスムーズではないのが気になった

対応はすべて外国の人でしたが 快適に過ごすことができました、また泊まりたいです

食事は、朝夕どちらも美味しい！ 部屋で温泉に入れるのが良い

One of the staff really very helpful to us, he helped my daughter to glue her shoe and deliver to her room personally. Really appreciated for such a extra services or helps. Once again, thank you very much to the staff from LiveMax Resort Hakone Ashinoko. From TMM June 12/06/2024

Location

部屋も広く、清潔でした。 室内に半露天風呂も備わっており、値段の割にはとても満足です。 対応してくれたスタッフ(皆さん外国人でした)が笑顔でとても丁寧でした。 次回も機会があれば利用したいと思います。 1点気になったのは、夕飯バイキングを利用したのですが、全体的に味が濃くしょっぱかったかなと。 あくまでも個人の感想です。

The place is amazing as long as you keep I'm mind that everything around for miles closes at 5 pm and busses stop at 7:00 depending on your location. The hotel staff we're super helpful and genuinely happy to help. Breakfast and dinner at the hotel was wonderful. Private onsen is great to experience onsen but privately.

no comment.

This place seems on the cusp of closure. Almost as though it’s been forgotten. Crusty. Mold. Water soaked floors a wallpaper everywhere. The carpets in the entire hotel were stained and dirty. First room we were offered was so dirty I had to request a new one. Second room was on the 3rd floor (no elevator) and my dad is 73. Staff was kind but obviously stretched way too thin (front desk employees double as waiters/buffet attendants). It’s not close to anything so you’re at the mercy of the breakfast and dinner served on site. Personal onsen in room was DIRTY to the MAX, so was the comforter. Honestly would have left this hotel if I wasn’t so tired. But do consider that the entire area seems just as run down as this hotel. But the ropeway and pirate ship were nice.

This place was dirty and falling apart. Water soaked floors and wallpaper everywhere. The carpets in the entire hotel were stained and dirty. First room we were offered was so dirty I had to request a new one. Second room was on the 3rd floor (no elevator). Staff was kind but obviously stretched way too thin (front desk employees double as waiters/buffet attendants). The resort is quite remote and there are no amenities or stores near by. Personal onsen in room was DIRTY to the MAX, so was the comforter.

It’s a such a good place to have a quiet and relax vacation. I could only to stay one night, and wish I could stay longer. Highly recommend to book a room with private bath and all meals included.

The carpet in the halls was dirty and stained. In the room there was dust over a lot of stuff.

Not much around the property (food/dining), a bit difficult to get too.

宿泊料金との見合いということで、とても満足です。 部屋はゆったりとしていて、配置の良さから広さ以上に快適です。それに、部屋付き風呂ですから。 ビュッフェスタイルの食事は元々は好みではないのですが、種類はそれほどでなくとも取り合わせが良く、いささか食べ過ぎてしまう程でした。揚げたての天ぷらが次々と出され、自分で作るすき焼き、タルタルソースが絶品の海老フライなど、若者向け？な感じながらそれなりの年齢の私達夫婦も大満足でした。但し、アイスクリームは夜だけで朝のビュッフェでは食べられませんので、要注意。 お風呂と言えば、大浴場も良かったです。狭いながらも、ガラス張りで閉塞感の無いサウナは、その閉塞感故に普段は入らない私でも気持ち良かったです。檜の露天風呂は、あいにくの雨がもみじの枝葉だけでは防ぎ切れなかったものの、入っていられました。雨でなかったら緑の中で長風呂になりそうです。 ということで、大変、お勧めのお宿だと私は感じました。

This property was amazing for the price, the staff were friendly and the private onsen was great!

Dirty spiders in the room in room Onsen not very hot and the recirculating pump to keep the water hot was not working steep dangerous stairs. No elevator to the third floor and had to carry heavy bags up t the third floor. For an international hotel many of the staff didn’t speak English or even attempt to. un advised extra charge for the use of the in room Onsen that we paid a higher room fee for. Only one microwave for everyone in the hotel to use and yes it’s on the first floor for guests staying on the third floor not convenient.

巴士站就在酒店門口距離只有1 分鐘，非常方便

Never again. It was the worst hotel in Japan I’ve ever seen. Don’t even know where to start. Perhaps, that we were accommodated in the room with broken and leaking onsen. On reception we were told “once you take a bath, don’t let out water”. Well, thats interesting. We are curious and tried to do so and onsen was leaking badly. Obviously, because of bath full of water overnight and sewage system not working properly, the smell in the room was SO bad, we all felt sick immediately. To open windows, we needed to ask reception staff to help as they were opening from behind of the bath so you need to step ON the bath and open. Ridiculous 😅 Beside of the smell, the room is super worn. Two spots on the wall were just painted on with white paint. We felt like living in the abandoned room. Moreover, there were spiders. Not just one tiny spider but a bunch of huge creatures coming to visit us one by one and in pairs. My child could not properly sleep all night as was terrified. To be honest, me too. And well. The staff. Not helping, not professional. For all comments they could only say “sorry mam” and smile. Not making a tiny effort to improve the situation. Moreover, the property does not have an elevator. And our room was second floor. I’d expect someone to help with luggage but not in this place. Just watching with wonder how we were taking suitcase to the room. Hope this will give an idea of what this hotel is like. I wish I could read this kind of review before booking. It was m

自助早餐及晚餐不多選擇

自駕遊2月尾突如其來暴風雪導致車輛困於雪地，多得酒店員工救援。自助晚餐很有心

Absolutely gorgeous property. Not too difficult or expensive to access via a bus from the Odawara shinkansen station. The rooms are huge, there are a million places to sit and relax, the hot tubs are amazing and fill pretty quickly, the public bath is spectacularly peaceful and gorgeous and is also pretty big. The dining options were plentiful too.

Large rooms. In room hot tub

Location far from public transport

I was very pleased with our room, and in-room hot tub. The room was clean and spacious, and most importantly in 0° weather - warm upon arrival. The front desk was very courteous. You may want to bring your own sodas and/or beverages as their vending machine in the lobby is limited.

Large bath in room.

The mold.

元は何かの施設だったのか部屋のドアが病院のような引きドアで床とドアの隙間があり廊下の足音等が気になった。エアコン周りの壁が変色していたり、ホコリが溜まっている箇所があり日本の宿泊施設にしては清潔感がなく感じた。室内半個室温泉は◎

The facility and room was ok but not so value for the money

The staff service not so good, food so so

Not easy to get to. Food is terrible. Onsen very small. Facility is dated and not clean.

連泊での利用でしたが、終始快適に過ごせました。 朝食・夜食ともメニューが豊富でいい感じです。 設備の古さは否めないですが、非常に良い旅行で満足できるホテルでした。

Dirty rooms

空間和設施都很好，始終山區地方會有小昆蟲跌入去房間的溫泉當中，房間比較悶熱有點氣味，服務人員很熱情有禮貌。

Great hotel for the value. Very friendly staffs. The location would be a draw back if you don’t drive with your car. You can get to the hotel by bus which is highly recommended but the service is not very frequent. Note that taxi or other car share services are basically nonexistent.

I came here with my sister after a week and a half of traveling to different locations and we wanted to relax at this hot spring. The staff was really friendly and helpful. We really enjoyed the private hot spring in our room. This place is far from town and is surrounded by trees so don't expect any stores. It's a really good place to unwind and relax. Very quaint and tranquil.

Was ok to stay over 3 nights, too many stairs to climb and no laundry

Well informed staff, speaks well and helpful. Room is comfortable and clean

That we didn't stay more nights

Very nice room, spacious. In the room there was a bed, as well as a table and chairs. There was also a small onsen in the room. Overall I liked the room very much, even the public bath met my expectations. The breakfast was very good and tasty, a great selection of food.

A small minus is the location and the location. There weren't many restaurants around to go to for dinner and overall the location was very deserted in the evening (we probably didn't come in high season).

Far from restaurants and main road but it was a great value for a hotel with private onsen

We chose this hotel for the private onsen in the room which was great ! The hotel also has its own outdoor and indoor onsens. Location was ideal for hiking - we got the ship across Lake Ashi and did a walk up Mount Mikuni and the surrounding mountains. You can get great views of Mount Fuji from the lake (which is a 10 min walk down from the hotel) if the weather is clear. To get here we got a train to Odawara and then a bus (ask tourist information in the station) which took about an hour, and there's a bus stop right outside the hotel.

The food wasn't great - but options nearby are very limited (it is quite remote !) so I would still recommend that you get dinner and breakfast included.

Good for the price. Small public bath but no one else was in it so rather relaxing. Buffet breakfast was small and limited, but it did the job. Hard to get to, no restaurants open for dinner except 1. Last bus around 7-8pm. Lots of hills. Staff were nice.

The Hotel itself seems kind of outdated, but it was still a pleasant stay. The room was spacious and the in-suite bath was as expected. The staff were very friendly and accommodating.

loved the in room onsen.

VERY far from everything. you need to have a car, but can manage with transit and patience. couldn’t adjust the onsen temperature so it was a bit hot for us.

it is more than its value, if you travel with your car.

the location is far away from the station, you need a car to get there.

The room was very spacious and there is an open air hot spring bath in the room. The room comes with a big tv and big beds. There were some options available to buy drinks and snacks.

It was not clear how and when to book for dinner in the hotel. All public transport in the area stops service very early (17:00~) so going out for food is hard. The personnel at the reception was friendly, but overall I didn't find the personnel at the accommodation very hospitable compared to other places. All activities at the hotel cost extra money. The beds were not very comfortable and there was a big spider in our room at some point. Breakfast was okay, refills of empty food was minimal. It's an okay hotel, but don't expect anything fancy. You can also not get super close to the hotel with the Hakone pass, to get closer you need to pay for the regular bus or walk some very steep slopes. If you want to go somewhere to relax and get pampered, skip this one.

The price for the stay of two.

It wasn't clean. It's like they just did the usual things but never really clean the rooms.

Quiet and will need a car to travel around. Overall the stay is memorable.

Recommended to relax.

This property is meant for locals who drive. For foreigners like me, it is not near to anything and you need to depend on public bus at a specific timing to fetch you to Togendai Station. Walking time is about 30 mins and it is not possible during winter time. All rooms do not have any view to Lake Ashi or Mt Fuji. Rooms are pretty big and clean with private onsen in the room which give us the flexibility to use it anytime. It comes with private bath and toilet, a major reason for booking this hotel. Buffet dinner and breakfast, nothing to wow. Reasonable and ok for us. Front staff is friendly and helpful in answering all my queries. Overall, this hotel more suitable for locals who drive.

Very comfortable and clean, very nice staff . Some may find a little out of the way, but walking distance to Ropeway, Lake Ashi etc, we loved our stay here.

Good place for young family, like with infant: very casual, reasonable, private onsen bath tab in the room. Not so good for us - matured family. The onsen bath is completely visible from room, no privacy. The room was small. Understaffed; though they were working so hard to accommodate the full housed customers. If you have children under 5years old and want to have a very intimate and relaxed family onsen time with low price, I will suggest here. But avoid the weekend. This place followed by OWALIDANI where was so much traffic in the weekend. There is a bus. But it was crowdy like morning train to Tokyo, if not worse. We will stay somewhere nearby train station next time. Oh, the room was SOOOO DRY! I couldn't sleep.

Had a great time at this place. The staff don't seem proficient in English but anyone with basic Japanese should get by fine. Room is nice and big, and the private outdoor bath is really cool just as a decorative element even if you don't actually use it. Food was quite high class even if not exactly the freshest or best executed. Shuttle service available for getting back to transport routes.

After a few day of shopping in Japan, we were tired. The in-room onsen help us to recover from tireness. A leasure walk around Togendai area was refreshing and relaxing. Hakone Yumoto is the main area of the district, where you can buy souvenir and taste different cuisine. A very enjoyable trip outside Tokyo.

My stay at the hotel with my girlfriend was very relaxing because of the professional helpful staff, comfortable beds, and onsen style bath. The staff had a functioning level of english making this a recommendation from me to any english speakers out there. I could see bigger people who are taller than 5'8" having a difficult time with the bathroom because it is very small and the toilet seat isn't very big at all. The local area around the hotel isn't pedestrian friendly so you need to have a motor vehicle if you are to stay here. Overall I enjoyed my stay and I hope to go back during winter if I can.