LiVEMAX RESORT Hakone Ashinoko vs Similar Hotels

The room had severe mold issues which affected the stay.

Generally spacious and clean rooms, though some found issues with mattress quality.

Spacious room with a nice view of Mt. Fuji.

Rooms repeatedly described as spacious, comfortable, modern and well-appointed (comfortable beds, large rooms, good baths).

The room had issues with humidity, mold, and lack of cleanliness.

Some reviews indicate cleanliness issues, particularly with shared areas.

Bathroom had mold and was dirty, specifically the sink and shower curtain.

Multiple reviewers described the rooms as new, clean and well-maintained; overall very positive cleanliness impressions.

Convenient location and bus stop.

Conveniently located near natural attractions despite access challenges.

Close to the ropeway/pirate boat, but a bit far from the train station.

Location is convenient to the lake, ropeway and pirate ship cruise, but somewhat remote with limited evening dining options and some traffic/noise from the main road.

The staff were kind and treated guests well.

Mixed sentiments; while some staff were friendly, others received negative feedback.

The staff were friendly and helpful.

Service rated lower due to lack of on-site staff at times and requests for all guests' ID photos (privacy concerns) which made some guests uncomfortable.

The food was delicious with a wide variety at the buffet.

Limited food options on-site contributed to negative experiences.

Breakfast was good, although options may be limited for certain diets.

Limited local dining options and early closing times; no nearby supermarket in some reviews — makes dining/shopping less convenient.

Facilities available but not clearly marked.

Amenities like onsen and spacious parking are appreciated, although dining options are limited.

The onsens were great, and available for private use.

Strong amenities: projector (Netflix/YouTube), refrigerator, washing machine, well-equipped kitchenware, large bathtub/onsen in some listings — frequently praised.

Considered expensive for the condition of facilities.

Some value complaints due to service and food options; however, it's generally considered decent.

Good value for the facilities and breakfast offered.

Several guests noted the pricing was reasonable for the typically expensive Hakone area, calling it good value.