The Royal Victoria and Bull Hotel vs Similar Hotels

Rooms were described as comfortable but some had issues like lacking coat hangers.

Mostly comfortable rooms and good sizes reported, with adequate shower rooms and toiletries; some guests noted dated rooms and at least one mentioned an uncomfortable bed, so room quality is slightly above average but not outstanding.

Rooms were generally comfortable with necessary amenities.

Rooms described as appalling with broken amenities and security concerns.

Some reviews mention dirty toilets and a need for better cleaning.

Mixed reports: several guests described rooms as clean and comfortable, but at least one review noted a very dirty carpet and overall disappointing room cleanliness, so cleanliness is rated below average.

Mixed reviews; some clean aspects but issues like cobwebs and insects reported.

Multiple reviews mention filthy rooms, blood on sheets, and hair in the bathroom.

Reviews praise the convenient location near shops and transport.

Generally excellent for purpose: many reviewers highlight the convenient Dartford/Thames-crossing location and suitability for stopovers, though access can be challenging in evening rush hour and the hotel is near busy roads.

Some complaints about the location being poor, particularly for families.

Convenient location mentioned, but unsafe access noted.

Multiple reviews highlight friendly and accommodating staff.

Consistently praised: multiple reviews call staff very helpful, welcoming and exceptional (specific praise for 'Susan'); a single note mentioned unfriendly/professional issues, but overall service is a strong positive.

Staff were reported as exceptional and helpful in some cases.

Complaints about lack of response and poor communication regarding refurbishment.

Breakfast received positive mentions, with a variety of options.

Breakfast is widely praised (plentiful choices, outstanding in several reviews) and evening meals described as reasonable, but some found the menu basic, chaotic service at breakfast, limited savory choices, or running out of items.

Limited food options and poor breakfast quality reported.

No food available noted during refurbishment.

Amenities were acceptable but some users noted areas needing improvement.

Mixed: air conditioning and on-site parking are positives and toiletries are adequate; free WiFi reported but slow, and breakfast/food area is small—overall amenities are decent but have clear shortcomings.

Limited amenities reported; no bar and restaurant closed.

Basic amenities mentioned but many were out of service.

Good value was mentioned, though some guests had various issues.

Frequently noted as good value: multiple reviewers specifically mention value for money and the included/ample breakfast as a bonus; paid parking is a drawback but does not erase the sense of good value.

Generally seen as good value for budget hotel with clean rooms.

Perceived as not worth the cost given the terrible conditions.