The Leam Hotel vs Similar Hotels

Rooms were generally praised for size and comfort, although some issues were noted.

Some rooms were reported as comfortable, but also some had noise issues and limited ventilation.

Mixed to poor: some comfy beds, but many mentions of very small rooms, awkward layouts, collapsing or unsafe bunk beds, rock-hard sofa bed, and maintenance issues (shower fittings, rails).

Guests noted issues with room features and general condition.

Some guests reported cleanliness issues, particularly with mould in the bathroom and stains on bedding.

Issues reported regarding room tidiness and specific complaints about making beds.

Multiple reports of unclean rooms: stains, hair, uncleaned toilets, and one room with bed bugs leading to checkout; significant negative impact on cleanliness perception.

Some reviews noted cleanliness was standard, while a few mentioned issues.

Guests appreciated the excellent location and views.

Many reviews praised the location as perfect, near the city centre and beach.

Consistently described as excellent/ideal — beachfront, on the promenade, and close to restaurants and amenities.

Many reviews praised the hotel's excellent location.

Multiple reviews praised the staff for their friendliness and helpfulness.

Hosts were consistently described as friendly and helpful.

Staff repeatedly praised as friendly and helpful (Chloe called out); staff responded promptly to complaints, though some staff were seen covering cleaning duties due to issues.

Staff were frequently described as friendly and helpful.

Concerns about the quality of food during breakfast impacted the score.

Breakfast received praise, although there were a few mentions of inconsistencies.

Breakfast was often praised as good/excellent and well-stocked, though some criticized the carvery, coffee machine quality, and lack of GF options.

Breakfast was described as adequate, but quality was lacking.

Amenities such as breakfast were positively reported, though some food quality concerns were raised.

Amenities were generally well-regarded, with breakfast being highlighted positively.

Entertainment and family-friendly features (pool table, shows) praised; bar described as well-stocked; some maintenance problems affected amenity experience (shower rail, fittings).

Amenities were a mix of positive and negative feedback; smart features didn't always work.

Value for money varies; some found the stay worthwhile while others had concerns regarding the overall quality.

Strong breakfast and helpful service provided good value.

Several guests felt disappointed given the price (confusing/paid parking, lift issues, small rooms); some felt it was acceptable for short stays.

Some reviews indicated satisfaction with value, but some issues lowered perception.