Hotel Indigo - Durham by IHG vs Similar Hotels

Rooms are spacious and comfortable, with nice bathrooms.

General sentiment was positive, but some specific complaints about room cleanliness and decor.

Mixed reviews regarding room quality, including complaints about uncomfortable beds but some positive aspects as well.

Variable reviews; some rooms praised while others noted temperature control issues.

The hotel was spotless and comfortable.

Some reviews indicated issues with cleanliness, including dirty sheets and a found contact lens.

Several reviews highlighted cleanliness positively, but issues of discomfort suggest room for improvement.

Room cleanliness mentioned as good, but some negative notes about tired elements.

The location is excellent, in the center of a beautiful historical town.

Many reviews highlighted the ideal and great location of the hotel.

Reviews consistently mention the convenience of the location being central and accessible.

Multiple reviews highlight convenient and peaceful location, close to city centre.

Service at breakfast was slow on occasions, but the staff were friendly and attentive.

Numerous reviews praised the politeness and helpfulness of the staff.

Numerous reviews praised the staff for being friendly and helpful, contributing positively to the experience.

Manager and staff received high praise for their attentive and friendly service.

Breakfast was not up to expectations in some areas, such as the hot items.

Positive remarks about breakfast but some concerns about gluten-free options.

Positive mentions of the affordable pub and available drinks, despite no breakfast options.

Food praised as fantastic, with breakfast and Indian restaurant receiving specific compliments.

Some amenities were lacking, like comfortable seating in the Rotunda bar.

Mixed feelings on amenities, with specific mentions of issues in the spa area.

Amenities provided were mentioned positively, though some guests noted the absence of breakfast.

Amenities consistent with expectations for a hotel of this tier; Indian restaurant noted.

The hotel offers great value for the style and quality.

Overall good value reflected in positive reviews, though some complaints about costs during busy times.

Many reviews highlighted that the hotel offers good value given its location and facilities.

Perceived as good value due to location and services offered.